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“Surely the best hotel in Madeira” 5 of 5 stars
Review of The Cliff Bay (Porto Bay)

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The Cliff Bay (Porto Bay)
5.0 of 5 Hotel   |   Estrada Monumental, 147, Funchal, Madeira 9004-532, Portugal   |  
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Ranked #3 of 91 Hotels in Funchal
Ringwood, England, United Kingdom
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 helpful votes 5 helpful votes
“Surely the best hotel in Madeira”
5 of 5 stars Reviewed May 19, 2013

We've just returned from yet another visit to the Cliff Bay, which is a fabulous hotel. The rooms are large and comfortable, the breakfast is amazing, the service is outstanding and the Michelin-starred restaurant is a delight. I have no hesitation in recommending this hotel for a quiet, relaxing holiday in Funchal.

  • Stayed May 2013, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JanRingertz, General Manager at The Cliff Bay (Porto Bay), responded to this review, June 4, 2013
Thank you for your feedback and your comment surely the best hotel in Madeira… We put a lot of pride in our staff that to their very best in offering service excellence.
Welcome back to Madeira and The Cliff Bay – Porto Bay Hotels & Resorts.
Hoping to see you soon again.
Yours Sincerely,
Jan E. Ringertz
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,383 reviews from our community

Traveler rating
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (470)
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English first
Leicester, United Kingdom
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed May 19, 2013

The best on the island. Top quality every thing will come again next year food in bistro fantastic every thing about this hotel is the tops Brillenant. Brillenant wonderful wonderful the staff are always there to help you just fantastic

Room Tip: Side sea view
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  • Stayed May 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JanRingertz, General Manager at The Cliff Bay (Porto Bay), responded to this review, June 4, 2013
Thank you for your very generous feedback. I actually don’t know what to say but – Thank you and that we are very proud that we managed to correspond to your expectations.
Hoping to see you soon again.
Yours Sincerely,

Jan E. Ringertz
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bedford, United Kingdom
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed May 18, 2013

Recently spent a week at the wonderful Cliff Bay, excellent in every way. Bedrooms are large and well appointed, we had sea view facing east. This gives a good view of the harbour and town and gets the morning sun. Breakfast and dinner were always very good, and all the staff were first class. Although it is a 20 minute walk from the town centre, the hotel has a shuttle bus service, taxis are immediately available and public buses only 100 yards away. We chose to take a private taxi tour to the Botanical Gardens and Nuns' Valley, which cost no more than booking the same destinations with the tour company.

  • Stayed May 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JanRingertz, General Manager at The Cliff Bay (Porto Bay), responded to this review, June 4, 2013
Thank you for your kind feedback. I am very proud that we managed to correspond to your expectations. Madeira is a beautiful island with much to see and visit. The Cliff Bay has a favorable location close to the center but still with a very calm location and beautiful views.
Hoping to see you soon again.
Yours Sincerely,

Jan E. Ringertz
General Manager
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Glasgow
2 reviews
Reviews in 2 cities Reviews in 2 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed May 16, 2013

I am half way through a week at Cliff Bay but enjoying it so much I wanted to post early! I just ADORE this hotel...The staff are lovely, very kind to a solo traveller, and the surroundings are exquisite. I particularly enjoy the beautiful flower displays everywhere.
The accommodations are first rate and extremely clean. Internet coverage is excellent and free throughout. The gym and spa are first rate too.
There is nightly entertainment and the bar and library are very welcoming.
The hotel caters to a mainly elderly clientele but that is no bad thing if you want to quietly relax....as I do. I came here after 5 demanding months in Afghanistan and can think of no better way to unwind....
Highly, highly recommended..Really can't think of a bad thing about it. I will be back!!

Room Tip: I booked a mountain view but got upgraded to a ground sea view. Wish I had booked a sea view for a...
See more room tips
  • Stayed May 2013, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JanRingertz, General Manager at The Cliff Bay (Porto Bay), responded to this review, June 4, 2013
Thank you for your nice feedback. I am very proud that we managed to correspond to your expectations. Madeira is certainly very different from Afghanistan and a great place to find rest peace and quiet. We are now closing in towards the summer months with the Atlantic Ocean offering unique bathing possibilities from our sea access.
Hoping to see you soon again.
Yours Sincerely,

Jan E. Ringertz
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Crawley, United Kingdom
Senior Reviewer
6 reviews 6 reviews
Reviews in 6 cities Reviews in 6 cities
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed May 15, 2013 via mobile

Truly a fantastic place to stay. Following our 7th consecutive holiday at the Cliff Bay in May, we thought it was about time that a review was in order. On stepping from the taxi, through the foyer to the reception, you are always greeted by the very pleasant staff with warm friendly recognition. Our room, on the 8th floor was immaculate and luxurious with fabulous views over Funchal and the harbour. The facilities in this hotel are numerous, spa, fitness equipment, sports activities etc., there are 2 pools, one at upper level which is indoor/outdoor and one at sea level which is salt water, both are fabulous and attendants are so helpful with sun beds and parasols. As for the restaurants and bars, the service and quality of food are excellent with a wide variety of world dishes by way of theme nights. The whole hotel has a feeling of relaxation about it which is due to the wonderful management and entire staff.

Now for the downside, THE FACT THAT YOU HAVE TO PACK YOUR SUITCASES AND LEAVE THIS WONDERFUL ESTABLISHMENT.


Stayed May 2013, traveled with friends
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JanRingertz, General Manager at The Cliff Bay (Porto Bay), responded to this review, June 4, 2013
Thank you for your very nice feedback. I am very pleased that we managed to correspond to your expectations. Regarding the downside there is nothing that we cannot find a solution. If advising in advance we can surely assist in packing your suitcase. Regarding leaving that is the only way to give space for new visitors and to be able to return and becoming a prestige guest… so there is actually an advantage in leaving… just make sure you don’t forget the address to return…
It is a great pleasure to have you staying in our hotel.
Yours Sincerely,

Jan E. Ringertz
General Manager
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London, United Kingdom
Contributor
12 reviews 12 reviews
6 hotel reviews
Reviews in 9 cities Reviews in 9 cities
45 helpful votes 45 helpful votes
5 of 5 stars Reviewed May 11, 2013

This was our sixteenth visit and it was as enjoyable as all the others. The staff, service a hotel ond amenities as good as ever. It is quite clear that this is a hotel that attracts a very high percentage of repeat visitors and as such almosts feels like a club as you see so many people from previous visits and rarely do the staff fail to recognise you on arrival. With this in mind you must remember this is a high quality holiday hotel NOT an International hotel of the Burj Al Arab or Savoy ilk and should be judged accordingly; some reviewers seem to expect lots of freebies and slaves rather than attentive staff before giving favourable comments.
As I mentioned last year it has plenty of facilities for young children, play room and pool but overall it is really a place for the pre and post family generation as Madeira Island itself is.
It is not the place for the penny pincher as you have to pay for quality and service but it is excellent value and its current programme of upgrading the spa, restaurants and rooms is probably coming at just the right time as after close to twenty years everything and everyone show signs of age.

Room Tip: Rooms overlooking Funchal town are the most relaxing with a wonderful view.
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  • Stayed May 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JanRingertz, General Manager at The Cliff Bay (Porto Bay), responded to this review, June 4, 2013
Thank you for your feedback. You are so right…! Our objective is to offer quality service in a European, Atlantic resort environment. Our very dedicated staff is doing their very best to offer kind and unobtrusive service that comes from the heart. We are proud to be part of a very successful hotel group but we are not a worldwide hotel management company.
Please come to Madeira and enjoy our beautiful island and friendly people.
It is a great pleasure to have you staying in our hotel.
Yours Sincerely,

Jan E. Ringertz
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London
Senior Reviewer
9 reviews 9 reviews
3 hotel reviews
Reviews in 6 cities Reviews in 6 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed May 9, 2013

what a view, what a hotel! Definitely recommended. Awesome hotel, nice spa area and very friendly people. I would definitely go back to stay there again! Fantastic restaurants and evening entertainment with live music in lounge area. Super experience!

  • Stayed March 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JanRingertz, General Manager at The Cliff Bay (Porto Bay), responded to this review, June 4, 2013
Wow, thank you for your kind feedback. I am delighted that we managed to correspond to your expectations… We look forward to welcoming you back in a near future.

Yours Sincerely,

Jan E. Ringertz
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Cliff Bay (Porto Bay)

Address: Estrada Monumental, 147, Funchal, Madeira 9004-532, Portugal
Phone Number:
Location: Portugal > Madeira Islands > Madeira > Funchal
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( Wi-Fi ) Free Parking Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Spa Hotel in Funchal
#2 Luxury Hotel in Funchal
#3 Family Hotel in Funchal
#3 Romantic Hotel in Funchal
#6 Business Hotel in Funchal
Price Range (Based on Average Rates): $$
Hotel Class:5 star — The Cliff Bay (Porto Bay) 5*
Number of rooms: 200
Official Description (provided by the hotel):
The Atlantic Ocean stretches as far as the eye can see at the foot of The Cliff Bay which is perched on the top of a natural promontory. The hotel is surrounded by gardens with innumerable secluded corners and centenary palm trees extending to the very edge of the cliff face. The panorama is completed by a magnificent view over the bay of Funchal to the left of the hotel.The most influential restaurant guide in the world, the Michelin Guide, has awarded a star to Il Gallo d'Oro, The Cliff Bay's gourmet restaurant run by Chef Benoît Sinthon. This is Madeira's first and only star ... more   less 
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Also Known As:
The Cliff Bay - Porto Bay Hotel Funchal
Cliff Bay Porto Funchal
Cliff Bay Hotel Funchal
Cliff Bay Hotel Madeira
The Cliff Bay (Porto Bay) Madeira/Funchal

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