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“Special Occasion” 5 of 5 stars
Review of The Cliff Bay (Porto Bay)

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The Cliff Bay (Porto Bay)
5.0 of 5 Hotel   |   Estrada Monumental, 147, Funchal, Madeira 9004-532, Portugal   |  
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Ranked #3 of 90 Hotels in Funchal
Houghton-le-Spring, United Kingdom
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 helpful votes 5 helpful votes
“Special Occasion”
5 of 5 stars Reviewed March 23, 2013

This was our first visit to Madeira and was for a special occasion being our wedding anniversary and my wife's 'big birthday'. The hotel was recommended to us and we were not disppointed. The hotel made us feel very welcome from the reception arrival and for the full week. The staff even presented a cake to my wife for her birthday. The hotel is excellent, breakfast selection to suit everyone and the service and friendliness of the staff absolutely brilliant. We will definitely return to this hotel. Congratulations to the management for a well run hotel and the champagne reception evening was an excellent touch.

Room Tip: High floor with view of the marina
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  • Stayed March 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JanRingertz, General Manager at The Cliff Bay (Porto Bay), responded to this review, June 5, 2013
Thank you for your kind feedback. I am pleased that we managed to correspond to your expectations especially since you were also celebrating a special event. Madeira is actually a beautiful destination for celebrations. A suggestion can be our private dining that we do in some of the special locations in the hotel and gardens.
Hoping to see you soon again at The Cliff Bay.
Yours Sincerely,

Jan E. Ringertz
General Manager
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1,475 reviews from our community

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Rating summary
  • Sleep Quality
    5 of 5 stars
  • Location
    5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (508)
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English first
Brighton, United Kingdom
2 reviews
Reviews in 2 cities Reviews in 2 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed March 20, 2013

It was our second visit to the Cliff Bay and have already booked to go back later in the year. The rooms, food, facilities and service are all excellent, we cannot fault this hotel at all - just lovely.

  • Stayed March 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Larne, United Kingdom
Top Contributor
399 reviews 399 reviews
70 hotel reviews
Reviews in 163 cities Reviews in 163 cities
176 helpful votes 176 helpful votes
5 of 5 stars Reviewed March 20, 2013

An 'excellent' hardly does this place justice. The whole place is almost without fault and is as good a hotel as I have ever encountered.

Thye room itself is huge and I mean HUGE! The top floor rooms allow you to have breakfast in the fine dining restaurant as well as the Rose Garden. They also top up free juices and soft drinks from the minibar and have a welcoming bottle of wine and fruit on arrival. We thought it was worth the extra.

The sea view and balcony was superb and the service excellent throughout.

The only fault I could find in the room was the absense of a clock to see the time during the night. The bathroom was fault free. I could have stayed in my room all holiday, it was so nice. Good air con and free wi fi, and great bathroom toiletries.

We ate in the Rose Garden, both a la carte and the buffet and the evening food is wonderful, as is the breakfast.

There is a free shuttle to Funchal centre and frequent offers on Spa services.

A simply wonderful place, with a high level of service with really well trained staff.

Room Tip: Top floor4 rooms are worth the extra, and west or south facing is best. N ot the east facing rooms a...
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  • Stayed March 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JanRingertz, General Manager at The Cliff Bay (Porto Bay), responded to this review, June 5, 2013
Thank you for your kind feedback. I am pleased that hear that you enjoyed your stay with us. The Cliff Bay is fortunate to have spacious rooms where most offer brilliant sea view overlooking the Atlantic.
I am very pleased to hear that you enjoyed our Rose Garden restaurant with our thematic buffets. Now we also serve meals in the bistro and light snacks and sandwiches in Le Cliff Bar.
I hope to welcome you back to Madeira in a near future for more memorable occasions.

Yours Sincerely,

Jan E. Ringertz
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London
Senior Contributor
44 reviews 44 reviews
23 hotel reviews
Reviews in 17 cities Reviews in 17 cities
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed March 20, 2013

Hotel itself is well maintained and all general areas are nicely furnished and comfortable. We had a top floor room which entitles you to a lovely breakfast in the Il Gallo D'Oro restaurant, wide range of hot and cold food, it also includes fruit/flowers which in our case consisted of one banana and a kiwi fruit, a rather tired orchid plant plus a nice bottle of local wine. As another reviewer has said the buffet was not great and we also gave it one try but did not return. We had room service on the first night which was good as was the lunch on the last day at the pool/sea level restaurant. The ream gem is the Il Gallo D'Oro restaurant in the evening which saved our holiday. Sadly, we too arrive just before the storm and what a storm it was, taking more than a few days to move through. I think the hotel informed us really well of just what to expect with regard to the weather putting a red weather warning information in each room the evening before the storm hit which was extremely efficient and posting weather warning on other day in reception.

The main problem was our room, we had requested a room with a sunny balcony from around mid-day, obviously the hotel on booking said they would do their best to provide this, the day we arrived was not really sunny so we had no real idea of how much sun we got on balcony, the bottom line the smallest amount of sun possible I would guess in any room in the hotel. The Sunday storm really hit our room with water came under our balcony door as our room faced toward the full force of the wind, we informed the staff and asked for the problem to be dealt with their solution was to bring up towels and place them by the door, we pointed out that we really didn't want a room that was leaking rain water at an alarming rate and wished to change room their solution was to showed us the room next-door which obviously had the same problem, unsurprisingly we turned it down and got more towels which the lovely housekeeping staff provided in quantity we must have used at least 20 stemming the flow of water over several days. In reflection we should have complained more but the staff were stretched as to leave the hotel was unwise in such bad weather so had many guests to deal with and they were rightly concerned themselves for the town and hotel area which was hit so badly both this time and in the past. The sea level pool was full of sea water plus and the area unsafe for 6 days which meant the indoor pool and other general sitting areas were understandably packed.

Room Tip: Not 733 if you want sun on balcony
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  • Stayed March 2013, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JanRingertz, General Manager at The Cliff Bay (Porto Bay), responded to this review, June 5, 2013
Thank you for your feedback. I am sad that your holiday was affected by the extreme weather experienced during the week. It is very rare that we have this type of weather when we have to brace and enjoy more indoor facilities.
In case you decide to return to Madeira and The Cliff Bay please feel free to address me an e-mail and I will ensure that you get a room allocation in exact accordance with your preferences and needs.
I hope of the pleasure to welcome you back to Madeira and The Cliff Bay.

Yours Sincerely,

Jan E. Ringertz
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
wimbledon
Top Contributor
76 reviews 76 reviews
18 hotel reviews
Reviews in 22 cities Reviews in 22 cities
46 helpful votes 46 helpful votes
5 of 5 stars Reviewed March 18, 2013

This is a truly excellent hotel, well-placed for reaching the town either by the hotel's own courtesy bus or from the close-by public bus stop (numbers 1 and 2 to the town centre). The hotel is very well built with lavish use of marble, carpeting and panelled woodwork. The architect has made an interesting design by creating wide, curving, carpeted ramps which join the two main foyers to the next levels. As there were three of us, we had adjoining rooms (numbers 328 and 338) at the end of one of the long corridors. These both had a double aspect, out to sea and to the side (in one case looking from our balcony over towards Reid's and the harbour). Although a little noise travels through the door joining the two rooms, this did not matter as we were travelling as a family and could talk to our adult son if needed through the door. However, we think that these rooms could have a door between the entrance hall and the bedroom to prevent possible noise nuisance from TVs etc. The room was large and well-appointed, especially the bathroom with twin basins, capacious shower cabinet, bath with hand-held shower, loo and bidet. The only slight criticism is that there did not appear to be any easily accessible power sockets for recharging our various pieces of electronic equipment. There was a socket low down in the skirting in the hall and a high shaving point in the bathroom, but nothing along the 'dressing table' shelf. We did not attempt to unplug the TV or lamps from their skirting board sockets. We also noticed that there was no fruit or complimentary water provided in the room which we would have expected in a hotel of this quality, though we understand that these are provided in the more expensive rooms.

The breakfast buffet was outstanding with a superb selection of fruit salad (with 20 or more fruits to chose from), hot foods and a good selection of bread and pastries. Tea and coffee service was very prompt and empty plates were removed quickly. The friendly staff work like a well-oiled machine and are very well organised. Complimentary champagne is available to go with smoked salmon and scrambled egg, but we found the champagne a little sour. The dinner buffet was also good with a wide selection of dishes and some excellent desserts. We liked the themed menus on different nights and were delighted by the Portuguese evening when a group of colourfully costumed folk musicians and dancers suddenly entered the Rose Restaurant and entertained us and invited us to join in the dancing!
We stayed from March 4 to 11 during which time the weather started windy and cloudy and the Blue Lagoon area was closed for safety reasons, but it reopened later in the week and on our last day we ate an excellent hamburger (highly recommended) at the Cafe by the lower pool. We swam once in the upper, heated pool and had a good massage in the Spa. The front desk was helpful in arranging trips such as the walks along the levadas (irrigation channels high in the hills) and taxis to the airport.
All in all, a superb hotel.

Room Tip: The hotel has three wings in a star shape, so views are very different, not simply front and back. R...
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  • Stayed March 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JanRingertz, General Manager at The Cliff Bay (Porto Bay), responded to this review, June 5, 2013
Thank you for your feedback. I am pleased that you enjoyed your stay with us and that we managed to correspond to your expectations. I have taken careful note of your recommendations and suggestions that might help us to further improve our hotel.
I hope of the pleasure to welcome you back to Madeira and The Cliff Bay.

Yours Sincerely,

Jan E. Ringertz
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Northampton, United Kingdom
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed March 16, 2013

It will be our third visit to this breathtaking island & fabulous hotel. The staff are so accommodating & friendly throughout the hotel you feel so relaxed. The Michelin star food & luxurious spacious room with sea-views across to Funchal heavenly. Cant wait for the spa treatments a haven of tranquillity. You can choose whether to be active or just totally chill out. 100% cant praise the Cliff Bay Hotel enough.

Room Tip: top floor rooms with sea-view of Funchal harbour
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  • Stayed May 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JanRingertz, General Manager at The Cliff Bay (Porto Bay), responded to this review, June 5, 2013
Thank you for your feedback. I do not have much to comment except for "thanking you for choosing our hotel" and I am pleased that we managed to correspond to your expectations.
I hope to welcome you back in a near future.

Yours Sincerely,

Jan E. Ringertz
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Contributor
12 reviews 12 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
24 helpful votes 24 helpful votes
4 of 5 stars Reviewed March 15, 2013

We stayed here for a week B & B in March. The rooms are large and comfortable and the breakfasts amazing, so much choice of fresh fruit & breads, hot food and plenty of choice of drinks.
As we arrived after a big storm, we were tired and couldn't face eating out so chose to eat an evening meal (buffet) in the Rose Garden. Goodness were we disappointed! The food wasn'e chep but the quality was poor. The bread was a golfball sixe roll that looked like a pre baked item from a supermarket - astonishing considering the range at breakfast. For starters there were cold salads, many anonymous plates of mayo covered something, labels would have been good, or a beef consomme soup.
For mains they were doing flavours of the world. Flavour was distinctly lacking. There were tough pork escalops that hadn't even been seasoned, chicken curry consisting of wings that looked boiled and a few onions - no taste at all. Duck in some sort of sauce, also tasteless, hungarian goulash, ditto.
Desserts were rather bland and plastic as well - we were so glad that we hadn't booked half board. On speaking to some other guests, they had had similar experiences - "first night and never again" was quoted. A mystery as to why it was so bad - but once bitten twice shy and we didn't revisit.

On to the room. We had bathroom issues.The first time we used the shower it soaked the room as we realised the doors didn't quite fit. We reported this and asked them to clean the bathroom and do something about the doors. When we reurned to the room late we found it had been mopped and the bath mat had been thrown into the bath dripping wet. It was too late to kick up a fuss, but worse was to come when next morning. I went to use my towel and it was soaking wet! It wasn't left like that and can only imagine that the maid had turned on the shower head over the bath for some reason and soaked the towel.
We complained again and also mentioned that the bathroom was now smelling damp. We were told that this was due to the "wind" and was a problem thoughout the hotel. In retrospect we should have kicked up more of a fuss and asked to change rooms, but we had a busy schedule and didn't want to pack up and move. The bathroom continued to smell of drains despite us learning to aim the shower at the wall and not flood the room. We did get a whiff of drains occasionally walking down the corridor so maybe there is a more general problem.
The only other niggle was the courtesy bus. Leaflets were avaiable at reception giving details of times and pick up points. We waited at the pick up point in Funchal only to see the bus go sailing past! We mentioned this at reception - in fact several others were also complaining and were told the pick up point had been altered 2 weeks before and it was a good idea if we checked amy notices in reception to make sure we were up to date! Not good enough. We told the rep and noticed next day that all the leaflets had been changed.
Otherwise the bedroom is great, and the hotel is lovely. We didn't have the benefit of the sun deck and outdoor pool as the weather had been so bad and the ocean had flooded the area, but there is a good indoor pool.

Room Tip: Avoid 545 to avoid damp smelling bathroom!
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  • Stayed March 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JanRingertz, General Manager at The Cliff Bay (Porto Bay), responded to this review, June 5, 2013
Thank you for your feedback. I am sad to hear that we didn’t manage to completely correspond to your expectations. Our questionnaires doesn’t give the same feedback regarding our food and beverage offers in the Rose Garden but obviously food and music is subject to many differences in taste. We have taken careful note of your suggestions for improvements and will do our very best to further improve the services offered.

Yours Sincerely,

Jan E. Ringertz
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Cliff Bay (Porto Bay)

Address: Estrada Monumental, 147, Funchal, Madeira 9004-532, Portugal
Phone Number:
Location: Portugal > Madeira Islands > Madeira > Funchal
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Spa Hotel in Funchal
#2 Luxury Hotel in Funchal
#3 Romantic Hotel in Funchal
#3 Family Hotel in Funchal
#9 Business Hotel in Funchal
Price Range (Based on Average Rates): $$
Hotel Class:5 star — The Cliff Bay (Porto Bay) 5*
Number of rooms: 200
Official Description (provided by the hotel):
The Atlantic Ocean stretches as far as the eye can see at the foot of The Cliff Bay which is perched on the top of a natural promontory. The hotel is surrounded by gardens with innumerable secluded corners and centenary palm trees extending to the very edge of the cliff face. The panorama is completed by a magnificent view over the bay of Funchal to the left of the hotel.The most influential restaurant guide in the world, the Michelin Guide, has awarded a star to Il Gallo d'Oro, The Cliff Bay's gourmet restaurant run by Chef Benoît Sinthon. This is Madeira's first and only star ... more   less 
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Also Known As:
The Cliff Bay - Porto Bay Hotel Funchal
Cliff Bay Porto Funchal
Cliff Bay Hotel Funchal
Cliff Bay Hotel Madeira
The Cliff Bay (Porto Bay) Madeira/Funchal

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