This is a truly excellent hotel, well-placed for reaching the town either by the hotel's own courtesy bus or from the close-by public bus stop (numbers 1 and 2 to the town centre). The hotel is very well built with lavish use of marble, carpeting and panelled woodwork. The architect has made an interesting design by creating wide, curving, carpeted ramps which join the two main foyers to the next levels. As there were three of us, we had adjoining rooms (numbers 328 and 338) at the end of one of the long corridors. These both had a double aspect, out to sea and to the side (in one case looking from our balcony over towards Reid's and the harbour). Although a little noise travels through the door joining the two rooms, this did not matter as we were travelling as a family and could talk to our adult son if needed through the door. However, we think that these rooms could have a door between the entrance hall and the bedroom to prevent possible noise nuisance from TVs etc. The room was large and well-appointed, especially the bathroom with twin basins, capacious shower cabinet, bath with hand-held shower, loo and bidet. The only slight criticism is that there did not appear to be any easily accessible power sockets for recharging our various pieces of electronic equipment. There was a socket low down in the skirting in the hall and a high shaving point in the bathroom, but nothing along the 'dressing table' shelf. We did not attempt to unplug the TV or lamps from their skirting board sockets. We also noticed that there was no fruit or complimentary water provided in the room which we would have expected in a hotel of this quality, though we understand that these are provided in the more expensive rooms.
The breakfast buffet was outstanding with a superb selection of fruit salad (with 20 or more fruits to chose from), hot foods and a good selection of bread and pastries. Tea and coffee service was very prompt and empty plates were removed quickly. The friendly staff work like a well-oiled machine and are very well organised. Complimentary champagne is available to go with smoked salmon and scrambled egg, but we found the champagne a little sour. The dinner buffet was also good with a wide selection of dishes and some excellent desserts. We liked the themed menus on different nights and were delighted by the Portuguese evening when a group of colourfully costumed folk musicians and dancers suddenly entered the Rose Restaurant and entertained us and invited us to join in the dancing!
We stayed from March 4 to 11 during which time the weather started windy and cloudy and the Blue Lagoon area was closed for safety reasons, but it reopened later in the week and on our last day we ate an excellent hamburger (highly recommended) at the Cafe by the lower pool. We swam once in the upper, heated pool and had a good massage in the Spa. The front desk was helpful in arranging trips such as the walks along the levadas (irrigation channels high in the hills) and taxis to the airport.
All in all, a superb hotel.
The hotel has three wings in a star shape, so views are very different, not simply front and back. R...
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
June 5, 2013
Thank you for your feedback. I am pleased that you enjoyed your stay with us and that we managed to correspond to your expectations. I have taken careful note of your recommendations and suggestions that might help us to further improve our hotel.
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I hope of the pleasure to welcome you back to Madeira and The Cliff Bay.
Jan E. Ringertz
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.