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“Relaxing hotel” 5 of 5 stars
Review of Madeira Regency Palace

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Madeira Regency Palace
5.0 of 5 Resort   |   Estrada Monumental 275, Funchal, Madeira 9000-250, Portugal   |  
Hotel amenities
Ranked #47 of 90 Hotels in Funchal
Bolton
Top Contributor
60 reviews 60 reviews
11 hotel reviews
Reviews in 26 cities Reviews in 26 cities
74 helpful votes 74 helpful votes
“Relaxing hotel”
5 of 5 stars Reviewed February 5, 2013

My Husband and I stayed there with my Parents a few years ago and found the food and Staff excellent. So much so that we have just made enquiries to stay there again. The excellent Pianist, Adrian, is still there. Adrian is from the UK so go up and say hello when you stay. He has lived in Madeira for quite a few years now and is a mine of information. There was so much to see and do that we did not use the pool but the food is excellent. We asked to change our room so that we had a balcony that had the sun in the afternoon as I am disabled and need a sleep in the afternoon and my Husband sits on the balcony. No problem. We hired a car and found some nice restaurants on the outskirts of Funchal for lunch. We are going back - look out for us Adrian, looking forward to seeing you again.

Room Tip: Our first room was on the right of the hotel (as you look at it) and a bit noisy.
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  • Stayed March 2012, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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499 reviews from our community

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (117)
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English first
Stockholm, Sweden
2 reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed January 27, 2013

We have spent a nice and relaxing week at Madeira Regency Palace. And now in January it was cheap! A lot has been said in other reviews about the advantages of this hotel, and we agree - we really enjoyed our stay. The staff was very nice and helpful all the time!

But, there was no Wi-Fi in the rooms, only in the lobby. We had also appreciated tea or coffee facilities in the room. And 22 degrees in the outdoor pool was to cold for us and the other guests! The indoor pool was much better!

In one of the reviews it is said that there are very few restaurants in the vicinity, but within 10 minutes walk, or so, you can find them. We didn't have lunch or dinner at the hotel (we prefer small, personal restaurants), but the breakfast was good.

  • Stayed January 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
dover
Contributor
19 reviews 19 reviews
12 hotel reviews
Reviews in 14 cities Reviews in 14 cities
38 helpful votes 38 helpful votes
4 of 5 stars Reviewed January 24, 2013

Stayed here for a week in November 2012. Arrival and booking in very efficient. Room was very spacious with adequate furniture with a small fridge & payable Bar. I went to the Supermarket and purchased some chilled goods, removed the Bar items and used the fridge for my bits. We had friends staying in one of the apartments so we ate on the balconies some nights and Restaurants on other nights. Disappointed that there were no Tea or Coffee facilities in the Room. Suggest you take a Travel Kettle with you. Toiletries provided everyday and of good quality. The food at breakfast was very good with ample choices even for the fussiest of eaters. Bar service appalling waited 25 minutes to be served, went to the bar in the end and the Barman came over to the table, took the order and ten minutes later we were still waiting for the drinks. I went over again only to be told that they did not have one of the drinks, my second choice there was a short measure in the bottle so he just plonked that in the glass and smiled. One and only time we drank at the Bar.
The Swimming Pool is in a very nice setting with ample Sun Beds for November. The Swimming Pool was absolutely freezing so maybe some heating could be added.
The Hotel is very Regal. I had read reviews about the Carpets and other issues before I left the UK, there are minor markings on the Carpets in the Corridors but this did not affect my Holiday. The staff (apart from the Barman) were very charming and always passed the time of day with you.
Overall a very nice Hotel.

Room Tip: Take a Travel Kettle. We had a Pool View Room on the lower floor level. Lovely views of the Pool an...
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  • Stayed November 2012, traveled with friends
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Newbury, United Kingdom
Top Contributor
130 reviews 130 reviews
25 hotel reviews
Reviews in 79 cities Reviews in 79 cities
69 helpful votes 69 helpful votes
4 of 5 stars Reviewed January 22, 2013

We've stayed here twice and will come again. Excellent facilities in-house, indoor and outdoor pools, sauna, steam room, fitness centre etc. WiFi in some of the public areas (why not in the rooms?). Excellent sea views. Pleasant walk west along the sea to nearby fishing village, long but pleasant walk along the sea into Funchal. Good choice of restaurants at both but very little in the vicinity of the hotel - some choice about half a mile away. We've had self-catering apartments and therefore not so dependant on the hote restaurant, which we've found rather disappointing and a bit pricey for what it is. Excellent pianist plays most evenings, but the singers can be a distraction as they echo around the balconies!

  • Stayed May 2012, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SalesTeamMRP, Sales Executive at Madeira Regency Palace, responded to this review, January 23, 2013
Dear guest,

We welcome your opinion about Madeira Regency Palace, so we are able to better serve and exceed our customers’ expectations.

We look forward to welcome you next time to Madeira and to the Madeira Regency Palace and assure you of our best attention.

Kind regards,

Sales Executive
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Wales
Senior Contributor
21 reviews 21 reviews
13 hotel reviews
Reviews in 14 cities Reviews in 14 cities
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed January 14, 2013

So yes, as I say it's ok - not great. As other reviewers have said - not 5*.

For example, I arrived at around lunch time and asked where I could get something to eat and was told by the swimming pool. This however was closed, because of the impending storm!

Anyway, there was an area next to the upstairs bar, and I eventually managed to order a roasted vegetable salad - fine. This took an hour - but ok - hopefully they cooked this from scratch.
Meanwhile, I thought I was being given some little snacks as a small plate arrived. This however, contained little sachets of mayonnaise, vinegar, etc. so I asked for olive oil.
You may now be able to guess, but the waitress then presented me with sachets of olive oil.
When I asked for a bottle I was told that they did not put these on the table - and this was quite correct - even at dinner - no black pepper either.

All I can say, is apart from the food - which never, ever was 5 star, it was ok. There was an excellent pianist most evenings, and the rooms, if a little faded were satisfactory, but not 5*.

The shuttle into Funchal was very good, but finished around 6.30pm. - obviously to keep you in the hotel during the evening to spend at the bar etc.

I would give this hotel 3* plus - no more.

Oh, and the staff were very nice.

Room Tip: This place has an apartment block as well as the hotel. Otherwise, I think most of the hotel rooms...
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  • Stayed October 2012, traveled solo
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SalesTeamMRP, Director of Sales at Madeira Regency Palace, responded to this review, January 22, 2013
Dear guest,

First of all we would like to thank you for taking the time to write a review about our hotel. We will take your opinion into consideration in order to always try to improve our quality and service.

Best regards
Sales Manager
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uk
2 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed January 13, 2013

overall we had a very nice time at this hotel.staff very friendly and helpfull.yes,the rooms require a little updating but are still spacious and well equipped.we had a 1 bed suite with small kitchen.
the main complaint we have is they do not heat the indoor 'heated' pool sufficiently.in fact the whole spa area is really dismal and very cold and uninviting.were hoping we could spend alot of time using the pool with our 2 year old but sadly we hardly used it. we mentioned it to the staff and nothing was done about heating the pool up to the same comfortable temp as all the other 5 star hotels. for that reason we would not return.a shame they would rather lose your custom as we did like it.
good position for shops and walking.but do not stay on the right hand side of the hotel this time of year as a big noisy fun fair is right next door and goes on until 11.30ish..

  • Stayed December 2012, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SalesTeamMRP, Sales Executive at Madeira Regency Palace, responded to this review, January 22, 2013
Dear Guest,

We would like to thank you for your feedback and comments, so we are able to better serve and exceed our customers’ expectations.

Best regards,

Sales Executive
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reigate
Top Contributor
85 reviews 85 reviews
18 hotel reviews
Reviews in 33 cities Reviews in 33 cities
64 helpful votes 64 helpful votes
4 of 5 stars Reviewed January 10, 2013

From our arrival Christmas Eve and our departure 2 weeks later, there were 5 Manager's cocktail parties. One including an hours performance from an excellent childrens choir. Entertainment also on other evenings. The hospitality throughout, was second to none, from long serving hotel staff.
We own a 2 bedroom timeshare apartment, which has a stunning view of the distant sea cliff and beautiful sunsets. The Regency Palace gardens and pool area are also superb. It is also delightful to walk out in either direction to Funchal itself or to Camara de Lobos. It is true that some investment is needed. Some rooms look a little jaded and the television sets need to be scrapped. Fortunately these negative features do not detract from a splendid holiday environment.

  • Stayed December 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SalesTeamMRP, Sales Executive at Madeira Regency Palace, responded to this review, January 22, 2013
Dear Guest,

We welcome your opinion about Madeira Regency Palace, so we are able to better serve and exceed our customers’ expectations.

Kind regards,

Sales Executive
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Madeira Regency Palace

Address: Estrada Monumental 275, Funchal, Madeira 9000-250, Portugal
Location: Portugal > Madeira Islands > Madeira > Funchal
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Top resorts Hotel in Funchal
#25 Spa Hotel in Funchal
#39 Luxury Hotel in Funchal
Price Range (Based on Average Rates): $
Hotel Class:5 star — Madeira Regency Palace 5*
Number of rooms: 210
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Also Known As:
Madeira Regency Palace Hotel Funchal
Regency Hotel Funchal
Regency Resort Funchal
Madeira Regency Palace Funchal

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