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“Summer visit and White Party July 2014” 5 of 5 stars
Review of Belmond Reid's Palace

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Belmond Reid's Palace
5.0 of 5 Resort   |   Estrada Monumental 139, Funchal, Madeira 9000-098, Portugal   |  
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Ranked #5 of 88 Hotels in Funchal
Manchester, United Kingdom
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“Summer visit and White Party July 2014”
5 of 5 stars Reviewed July 21, 2014

I have visited many top hotels. Our recent and 1st ever visit to Reid's Palace was the best to date. We stayed for a week on half board. The combination of an historic building in beautiful cliff top location along with excellent staff and superb food is hard to beat. The hotel has beautiful gardens. Antique furniture and paintings indoors. On top of this we had the good fortune to visit when the White Party -the hotel's annual summer event- was occurring. This resort will best appeal to the discerning and mature visitor. The list of such discerning folk who have stayed there is eye watering. The guests at Reid's were mainly northern European and mostly middle aged UK people when we visited. If looking for a restful break in a mild sub-tropical Atlantic location with beautiful ecology in Europe the island of Madeira is the place to go. It is not unlike Atlantic coast of Ireland or Scotland but the weather is better. There are no beaches. The night life in the hotel is restrained and night clubbers should only visit if in need of complete rest and relaxation. We cannot wait to return. Interestingly many guests come every year.

  • Stayed July 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ExperienceManager, General Manager at Belmond Reid's Palace, responded to this review, July 29, 2014
Dear Valued Customer,

Thank you very much for having chosen the Belmond Reid's Palace.

It is for us a great pleasure to understand that we have been able to meet your expectations, and that you went back home with positive memories about your stay with us.

We would like to take this opportunity to pass our appreciation for the nice words with which you have described you experience with us, and we hope to have the pleasure to welcoming you back to the Belmond Reid's Palace.

Many thanks and best regards,

Ciriaco Campus
General Manager
Belmond Reid's Palace
Madeira
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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835 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
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Reading, England
Level Contributor
58 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 66 helpful votes
5 of 5 stars Reviewed July 19, 2014

We came for a week to celebrate a significant anniversary and took away seven days of wonderful memories.

Reid's has always been known as a Palace but is really more of a spacious country house, in a fabulous location, at which you are a special guest. The first contrast you notice (compared with an ordinary resort hotel) is that there is simply so much space inside and out. Even when the hotel is full it is easy to find a (public) room or corner of the garden where you are unlikely to be disturbed.

The staff are genuinely concerned to make your life as easy as possible. Our housekeeper kept returning all day to see if we had removed the 'Do not disturb' from our door (left their by mistake) and left little messages imploring us to let her come and do our room. Corners do not appear to be cut, e.g. the linen (and I don't mean cotton) sheets were changed every single day in our fourth floor Garden Wing room.

Restaurant service is as good as it gets and the staff at Villa Cipriani restaurant readily assisted in creating my little surprise for my wife at dinner.

I guess that on this occasion we were not thinking about cost and so I can't say whether everyone would agree on value for money. However, during our stay we met several couples who had made many visits to Reid's including one who had returned more than 30 times.

  • Stayed July 2014, traveled as a couple
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ExperienceManager, General Manager at Belmond Reid's Palace, responded to this review, July 29, 2014
Dear Valued Client,

Thank you very much for taking the time for writing your review.

It has been a great pleasure to read that you had a delightful time with us, and that we have been able to make your special occasion an unforgettable one.

We would like to thank you very much for your preference, and for the nice words you reserved us.

We do hope to have the pleasure to welcoming you back to the Belmond Reid's Palace in a near future.

Many thanks and best regards,

Ciriaco Campus
General Manager
Belmond Reid's Palace
Madeira
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
1 review
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed July 18, 2014

Is Reid's the best hotel property in the world? Almost certainly not. Does it deliver the best hotel service experience in the world right now? Quite possibly yes.

Perched on a cliff ledge overlooking the charming but not exactly picturesque city of Funchal, Reid's Palace is a kind of living memorial to the Madeira of the 1920s. A key stopping point on the Union Castle route to South Africa, Madeira was a congenial place for well-heeled society Brits to spend the winter, and Reid's was where they stayed, 'they' being everyone from George Bernard Shaw to Winston Churchill.

Reid's boasts a prime location and several stunning natural assets. My favourite is the hidden sea-level bathing terrace, which is served by a lift from the main hotel. There are also the splendid sub-tropical gardens, and the legendary tea and cocktail terrace from which one can stare at the distant Atlantic horizon like a character in a Maugham short story.

For hotel planners, heritage is also something of a curse. Even the smallest rooms (referred to endearingly as 'charming rooms' in the tariff) are delightful. But don't expect wall-to-wall Bang and Olufsen or even 21st century air conditioning (there is a/c, it's just a little asthmatic). There's only so much you can do with 19th century infrastructure.

However, to carp about these details is to miss the point. Because it's the people that make a luxury hotel. And the team at Reid's is truly on song at the moment. Everyone from the front desk to the pool attendant to the head gardener exudes enthusiasm, pride and confidence. Names are remembered. Preferences recorded. Needs anticipated.

I visited Reid's previously in 2010. The service was good. Good enough to prompt a repeat visit. This summer, I can frankly say that the service was the best I have ever experienced during a wallet-crippling lifetime of serious 5-star hotel and 6-star cruise ship addiction. The management team has instilled a service culture of the like I have seen no-where else. Reid's is a Coward-esque stage set, but the cast make it the show it is. And it deserves to be a sell-out hit.

  • Stayed June 2014, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ExperienceManager, General Manager at Belmond Reid's Palace, responded to this review, July 29, 2014
Dear Valued Customer,

Thank you for choosing the Belmond Reid's Palace.

With much of our pleasure we have understood that you had a delightful time with us, and we would like to take this opportunity to thank you very much for your nice words of vote.

We all hope to have the pleasure to welcoming you back to the Belmond Reid's Palace soon.

Many thanks and best regards,

Ciriaco Campus
General Manager
Belmond Reid's Palace
Madeira
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chester
Level Contributor
42 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
5 of 5 stars Reviewed July 15, 2014

Our first trip to Madeira and Reid's was the perfect choice of hotel. We could not fault anything. The staff helped make this an excellent stay and they cannot do enough for you.We had a Delux room on the 5th floor.

  • Stayed July 2014, traveled as a couple
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ExperienceManager, General Manager at Belmond Reid's Palace, responded to this review, July 18, 2014
Dear Valued Client,

Thank you very much for taking the time for writing your review.

We have been pleased to understand that you had a delightful time with us, and we would like to take the opportunity to thank you very much for having chosen the Belmond Reid's Palace, and for the nice words you reserved us.

We all hope to have the pleasure to welcoming you back to the Belmond Reid's Palace soon.

Best regards,

Ciriaco Campus
General Manager
Belmond Reid's Palace
Madeira
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Newcastle upon Tyne, United Kingdom
Level Contributor
72 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 59 helpful votes
5 of 5 stars Reviewed July 13, 2014

Every time we go to Madeira a drink on the terrace at Reids means we are really in Madeira on holiday
The service and old world charm are unlike any other place on the island
Don't let the place intimidate you just enjoy the views and the company you are there with
(I do think some people let the place get to them and act how they think others think they should act) but be yourself the staff are very friendly and not at all superior (which I have experienced in some very upmarket hotels in London)

  • Stayed July 2014, traveled as a couple
    • 5 of 5 stars Location
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ExperienceManager, General Manager at Belmond Reid's Palace, responded to this review, July 14, 2014
Dear Valued Customer,

Thank you very much for taking the time for writing your feedback.

We do thank you for having visited our Terrace, we are glad to understand that we have been able to meet your expectations.

Receiving comments like yours is the right payback for what we do, and motivates us to do our utmost to satisfy our valued customers.

We hope to have the opportunity to welcome you back to the Belmond Reid's Palace, possibly soon.

Kindest regards,


Ciriaco Campus
General Manager
Belmond Reid's Palace
Madeira
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
london
Level Contributor
114 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 69 helpful votes
5 of 5 stars Reviewed July 13, 2014

We have been to a madeira a couple of times but never Reid's - we though it might be a bit formal for us. We were wrong this hotel is perfect
The service at all levels was personable and professional. The facilities are excellent, particularly the pool area, the buffet breakfast, the cocktail bar, the spa and the gym.
Our room a superior double, had everything we could have expected including a great view. the décor was charming and the servicing of the room that best we have experienced.
the Italian restaurant in the grounds, Villa Cipriani was also of the highest quality
The grounds of the hotel is well worth exploring

  • Stayed July 2014, traveled as a couple
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ExperienceManager, General Manager at Belmond Reid's Palace, responded to this review, July 14, 2014
Dear Valued Client,

We have been flattered by your lovely comments. On behalf of the entire team of the Belmond Reid's palace, I would like to thank you very much for having chosen our property, and above for the nice words you reserved to us. These type of comments make us walk the extra mile to satisfy our valued customers.

We hope to have the pleasure to welcoming you back soon to the Belmond Reid's Palace.

Best regards,



Ciriaco Campus
General Manager
Belmond Reid's Palace
Madeira
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chesterfield, United Kingdom
Level Contributor
62 reviews
42 hotel reviews
common_n_hotel_reviews_1bd8 89 helpful votes
5 of 5 stars Reviewed July 6, 2014

Wonderful afternoon tea, with scones that were nearly as good as my Mother used to make.
The view from the terrace over to Funchal city is superb.
Afterwards, I bought a little book in the hotel gift shop called 'I had tea at Reid's'. I was pleased to note that I only failed on one point in the 'etiquette' section (consisting of 6 pages): I put my napkin on the table.... instead of folding it once and placing over the arm of my chair. Can I suggest that you buy the book first and swat up on this section....to avoid any faux pas.

  • Stayed June 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ExperienceManager, General Manager at Belmond Reid's Palace, responded to this review, July 10, 2014
Dear Valued Client,

Thank yo very much for having chosen the Belmond Reid's Palace for your High Afternoon Tea experience.

It is a pleasure ti understand that you had a delightful moment with us, and I would like to take this opportunity to pass my personal along with all our team gratitude and appreciation for you lovely comments.

We all look forward to welcoming back to the Belmond Reid's Palace, hopefully soon.

Best regards,

Ciriaco Campus
General Manager
Belmond Reid's Palace
Madeira
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Belmond Reid's Palace

Address: Estrada Monumental 139, Funchal, Madeira 9000-098, Portugal
Phone Number:
Location: Portugal > Madeira Islands > Madeira > Funchal
Amenities:
Beach Business Center with Internet Access Free Parking Children Activities ( Kid / Family Friendly ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Swimming Pool Wheelchair access
Hotel Style:
#1 Business Hotel in Funchal
#2 On the Beach Hotel in Funchal
#3 Spa Hotel in Funchal
#4 Romantic Hotel in Funchal
#5 Luxury Hotel in Funchal
#6 Family Hotel in Funchal
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — Belmond Reid's Palace 5*
Number of rooms: 163
Official Description (provided by the hotel):
Set on cliff tops overlooking the Bay of Funchal and the Atlantic Ocean, this legendary hotel has, for over a century, been a standard-bearer for excellence. The hotel is located on 10 acres of subtropical gardens, boasts enviable access to the sea and is within walking distance of Funchal's shops, restaurants and night-life. With its reputation for excellence and discreet service, Reid's Palace is the ideal place at which to relax and be pampered. ... more   less 
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Also Known As:
Reid`s Palace By Orient-Express Hotel Funchal
Reids Palace Funchal
Reids Palace Hotel Funchal
Belmond Reid's Palace Madeira/Funchal

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