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“The excellence goes on” 5 of 5 stars
Review of Belmond Reid's Palace

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Belmond Reid's Palace
5.0 of 5 Resort   |   Estrada Monumental 139, Funchal, Madeira 9000-098, Portugal   |  
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Ranked #4 of 90 Hotels in Funchal
Felixstowe Uk
Senior Contributor
28 reviews 28 reviews
24 hotel reviews
Reviews in 23 cities Reviews in 23 cities
12 helpful votes 12 helpful votes
“The excellence goes on”
5 of 5 stars Reviewed April 24, 2014

We are regular visitors to this wonderful iconic hotel. The staff, location, facilities and overall ambiance of Reid's Palace is in our opinion second to none! It is so relaxing and peaceful in total although we love the gardens in particular! Tranquillity personified!! We very much look forward to our next visit

  • Stayed April 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with this hotel

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ExperienceManager, General Manager at Belmond Reid's Palace, responded to this review, April 30, 2014
Dear valued Client,

Thank you very much for sharing your review about your experience at the Belmond Reid's Palace.

It is always a great pleasure receiving such lovely comments which make us proud, and at the same time give us huge motivation to continue to walk everyday the extra mile and do everything we can to please and satisfy our valued customers.

We do thank you for your continuous preference and we look forward to welcoming you back to the Belmond Reid's Palace.

Best regards,

Ciriaco Campus
General Manager
Belmond Reid's Palace
Madeira
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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640 reviews from our community

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Rating summary
  • Sleep Quality
    5 of 5 stars
  • Location
    5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (118)
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English first
New York City, New York
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed April 17, 2014

This is a true gem and a wonderful experience of pampering and history! The rooms and views are spectacular and unique and the fact of sleefing in real linnen sheets we truly enjoyed! The spa is very special, and the breakfast buffet is great. The kids club and teenagers club are also great. High Tea at the terrace is a must!

  • Stayed April 2014, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with this hotel

Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ExperienceManager, General Manager at Belmond Reid's Palace, responded to this review, April 21, 2014
Dear Valued Customer,

Thank you for sharing you experience at the Belmond Reid's Palace.

It has been a great pleasure to read that you had a delightful experience with us, and we do thank you for your words of appreciation, which are for us the right reward for all the efforts we make in order to meet and exceed our valued clients needs.

We all hope to have the pleasure to welcoming you back to the Belmond Reid's Palace.

Many thanks and best regards,

Ciriaco Campus
General Manager
Belmond Reid's Palace
Madeira
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Surrey
Top Contributor
59 reviews 59 reviews
16 hotel reviews
Reviews in 26 cities Reviews in 26 cities
79 helpful votes 79 helpful votes
5 of 5 stars Reviewed April 14, 2014

My husband and I plus two of our closest friends have just returned from this wonderful Hotel, we stayed for 5 days from the 5th April to celebrate our 6th Wedding Anniversary. I first visited this Hotel about 35 years ago and had the famous Reid’s tea, not knowing that I would ever come back to stay at this beautiful Hotel. I have stayed at some wonderful Hotel’s over the years, but I have to say this has to be the best, the staff made us feel so welcome right from the start, our rooms were fantastic with lovely sea views, beautifully decorated throughout with old world charm and not spoilt in any way with trying to be modern, for me it was like going back in time, the service and friendliness of the staff was exceptional, the food faultless, and the facilities exceptional, we shall certainly be going back to this Hotel next year hopefully to celebrate another wedding anniversary. Our thanks go to the Ciriaco Campus for making our Wedding Anniversary something to remember, and to let you know that the flowers survived the journey home, thank you. Linda & Ken Wills

  • Stayed April 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ExperienceManager, General Manager at Belmond Reid's Palace, responded to this review, April 17, 2014
Dear Valued Client,

Thank you very much for sharing your experience at the Belmond Reid's Palace.

We have been flattered by the nice words you have reserved to us. It is for us always a great pleasure to do our utmost to meet our valued customers' expectations, and reading comments like yours is indeed a great satisfaction and above all, is a stimulus to walk the extra mile when it come to satisfy our clients.

We thank you very much for your preference, and we do hope to have the pleasure to welcoming you back to the Belmond Reid's Palace, soon.

Best Regards,

Ciriaco Campus
General Manager
Belmond Reid's Palace
Madeira
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Funchal
1 review
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed April 12, 2014

Four days of fine dining, luxurious comfort and thorough pampering. Panoramic view from our balcony was breathtaking. If you only do this once in a lifetime, it's worth it. A truly impressive experience!

  • Stayed April 2014, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with this hotel

Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ExperienceManager, General Manager at Belmond Reid's Palace, responded to this review, April 14, 2014
Dear Valuable Clients,

Thanks a lot for you review.

We have been flattered by your lovely feedback, and we are really pleased to understand that you had a delightful experience at the Belmond Reid's Palace.

We all hope to have the pleasure to welcoming you back here in a not too distant future.

Many thanks and best regards,

Ciriaco Campus
General Manager
Belmond Reid's Palace
Madeira
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Lisbon, Portugal
Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
Reviews in 7 cities Reviews in 7 cities
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed March 31, 2014

My experience (a weekend with my Wife) was great: top level service, very good location, upscale facilities but ... it could be improved as follows:
- even for a short stay avoid the "charming room" : it is very small and you have not so much room to store your belongings
- if you are willing to benefit from the SPA make your bookings prior to your stay

  • Stayed March 2014, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with this hotel

Was this review helpful? Yes 7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ExperienceManager, General Manager at Belmond Reid's Palace, responded to this review, April 7, 2014
Dear Valued Client,

Thanks a lot for sharing your feedback.

We are glad to understand that you have enjoyed your stay with us, and we take this opportunity to pass you our gratitude for your nice words, along with our appreciation for your constructive comments.

We do hope to have the pleasure to welcoming you back to the Belmond Reid's Palace soon, and whilst thanking you in advance for your preference, we remain, with our kindest regards,

Ciriaco Campus
General Manager
Belmond Reid's Palace
Madeira
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Nottingham, England, United Kingdom
Senior Contributor
32 reviews 32 reviews
10 hotel reviews
Reviews in 25 cities Reviews in 25 cities
23 helpful votes 23 helpful votes
3 of 5 stars Reviewed March 25, 2014

We stayed here for 3 nights. The old part of the hotel is very beautiful and outstanding but the new ish part not so.

We stayed in the new end and the rooms are small, room for a big bed dressing table and small table, and we had view of sea but couldnt see it because of the trees.
If you booking, ask for higher rooms (over 5 and you get good view) and ask for the older part of the hotel as it better feel and more room.
The breakfast is wonderful and the service very good.
Front desk service ---- mmmm abit grumpy and need to smile more.
The maid on our floor was lovely and friendly, maybe front desk could learn something from her!
The gardens are well kept and well worth a walk round.
It is like a maze and we got lost in the building as it a bit confusing.

It costs alot to eat, drink and stay here.

Room Tip: Higher the better and the old part of the hotel
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  • Stayed March 2014, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ExperienceManager, General Manager at Belmond Reid's Palace, responded to this review, March 26, 2014
Dear Valued Clients,

Thank you very much for taking the time for writing your review about your experience with us.

I would like to pass my personal along with all Reid's Team appreciation for your constructive feedback.

Here at the Belmond Reid’s Palace we do take our clients’ comments into the highest consideration as they are a great tool to improve our service, and as we do not like to live out of our reputation, your notes have been discussed with all the Executive Team, so that the needed corrective actions will be taken.

I hope that, in case of another trip to Madeira, you will give us another opportunity to prove our hospitality, and please do not hesitate to contact me directly if you think that my intervention will be necessary.

Many thanks and best regards

Ciriaco Campus
General Manager
Belmond Reid's Palace
Madeira
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
london
Contributor
13 reviews 13 reviews
11 hotel reviews
Reviews in 7 cities Reviews in 7 cities
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed March 24, 2014

We have just returned from Reids Palace and have had the perfect holiday.This hotel is excellent in every way.We were given such a welcome on arrival ,the lovely staff could not be more polite and helpful,from housemaids to management. The buffet breakfast is superb,we also had the most wonderful meals in the evening, a huge thank you to Nelson and all his team,we usually finished off our evening on the terrace with some coffee and wonderful coctails. Everywhere in this hotel is spotless.The king size bed is amazing,beautiful fresh linen every day-oh its just heaven on earth. We cannot wait to return its like going home to family.A huge thank you to everyone at Reids.......See you all soon

Room Tip: De Luxe room is beautiful
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  • Stayed March 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ExperienceManager, General Manager at Belmond Reid's Palace, responded to this review, March 30, 2014
Dear Valued Customer,

Thank you very much for taking the time for writing your review.

We are flattered by your comments. These type of feedback is indeed the fuel that make us step up and walk the extra mile meet our customers' expectations.

We look forward to welcoming you back here to the Belmond Reid's Palace in the near future.

Many thanks and best regards,

Ciriaco Campus
General Manager
Belmond Reid's Palace
Madeira
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Belmond Reid's Palace

Address: Estrada Monumental 139, Funchal, Madeira 9000-098, Portugal
Phone Number:
Location: Portugal > Madeira Islands > Madeira > Funchal
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Business Hotel in Funchal
#1 Top resorts Hotel in Funchal
#1 On the Beach Hotel in Funchal
#2 Spa Hotel in Funchal
#3 Luxury Hotel in Funchal
#4 Romantic Hotel in Funchal
#4 Family Hotel in Funchal
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — Belmond Reid's Palace 5*
Number of rooms: 163
Official Description (provided by the hotel):
Set on cliff tops overlooking the Bay of Funchal and the Atlantic Ocean, this legendary hotel has, for over a century, been a standard-bearer for excellence. The hotel is located on 10 acres of subtropical gardens, boasts enviable access to the sea and is within walking distance of Funchal's shops, restaurants and night-life. With its reputation for excellence and discreet service, Reid's Palace is the ideal place at which to relax and be pampered. ... more   less 
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Also Known As:
Reid`s Palace By Orient-Express Hotel Funchal
Reids Palace Funchal
Reids Palace Hotel Funchal
Belmond Reid's Palace Madeira/Funchal

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