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“One of a kind” 5 of 5 stars
Review of Belmond Reid's Palace

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Belmond Reid's Palace
5.0 of 5 Resort   |   Estrada Monumental 139, Funchal, Madeira 9000-098, Portugal   |  
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15% off standard rates
Ranked #3 of 91 hotels in Funchal
Hong Kong
Senior Contributor
24 reviews 24 reviews
15 hotel reviews
Reviews in 12 cities Reviews in 12 cities
19 helpful votes 19 helpful votes
“One of a kind”
5 of 5 stars Reviewed March 12, 2013

+ Majestic location with amazing views at day and night time
+ Wonderful wellkept and inviting garden
+ Excellent breakfast selection and courteous staff
+ Clean rooms with balcony, confortable beds, and well equipped bathrooms
+ Free parking
+ Magnificient afternoon tea
+ Well-equipped gym and beautiful spa facilities
+ Beautiful pool and lounge area

Cannot be faulted at all. Friendly staff throughout. Clearly best choice for a stay in Funchal. Would recommend whole-heartedly to anyone.

  • Stayed March 2013, traveled solo
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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516 people have reviewed this hotel

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
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Dublin
Senior Contributor
43 reviews 43 reviews
37 hotel reviews
Reviews in 32 cities Reviews in 32 cities
42 helpful votes 42 helpful votes
5 of 5 stars Reviewed March 4, 2013

Afternoon Tea is a wonderful experience at Reid's Palace. We were made to feel very special by the lovely staff. It is a formal but not stuffy occasion in luxurious surroundings.
The ever so fresh sandwiches and scones were excellent. The cakes a little disappointing.
A definite treat.

Room Tip: Book in advance.
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  • Stayed February 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Albenga, Italy
Top Contributor
85 reviews 85 reviews
50 hotel reviews
Reviews in 54 cities Reviews in 54 cities
113 helpful votes 113 helpful votes
5 of 5 stars Reviewed February 27, 2013

I used to work for Orient Express several years ago. When we decided to go to Madeira we immediately looked at Reid's Palace. We stayed only 4 nights during February. It was faboulous!
In the world there are many luxury hotels but some of them are truly special because they represent the history of the destination where they are located and their service is simply a step above the other five stars hotels. Well, Reid's is all that. It perfectly embodies the mission of Orient Express with classical comfort, romance, class, luxury. From check-in to to check-out staff were all very professional and service minded, from Nelia @ reception, to the chambermaid, the lady at the boutique and the lady maitre d' at breakfast. You feel they are going the extra mile to please you but they do it genuinely and that makes the difference. The room we had was nicely decorated with charming views on the gardens and the harbour. It was not new (like many parts of the hotel) but it was so well cleaned and maintained that it was perfect for us. All the amenities you expect were there...and much more. The class of little details (such as slippers, menus, flowers, etc.) was superb.
Breakfast was the best (together with the one of Verdura Resort) we have ever encountered. The tea in the afternoon an experience you cannot miss. Their formal dining room is open only twice a week in winter time. We left at 4.00 am on Sunday and I regret we could not enjoy their gala dinner on saturday. I hope we can go back to Madeira one day and stay again at the best hotel on the island.

Room Tip: Push the boat out and chose a room with a view
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  • Stayed February 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hillsborough, United Kingdom
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed February 26, 2013

Escaping from the snow in Ireland to the warmth of Madeira was like entering another world! This along with the luxury of Reids made it a very special holiday. It is virtually impossible to fault this wonderful hotel. We had a splendid room with superb views from our balcony over the sea and Reids beautifully tended gardens,The staff were friendly, courteous and very efficient without being intrusive, Breakfast was a superb choice of fresh and beautifully cooked foods and also highly recommended are the pool side restaurant and of course Villa Cipriani, a short stroll from the hotel,
Reid's airport transfer service was really convenient and once again staff couldn't do enough to help us.
If you are visiting Madeira treat yourself to a break in this amazing hotel....you won't regret it!

  • Stayed January 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ware
Senior Reviewer
10 reviews 10 reviews
5 hotel reviews
Reviews in 4 cities Reviews in 4 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed February 23, 2013

We returned to Reid's Palace for another birthday holiday at this wonderdul hotel.
And once again we were not disappointed. Cannot fault it for attention and helpfulness of the staff.
Weather glorious, as per usual I think. Lovely view of the gardens and sparkling sea from our roomy balcony. Pampered in their superior spa - birthday treat not to be missed.
This time around I didin't leave the hotel due to mobility problems but now know Reid's offer morning yoga/pilates classes and other harmonous activities so no chance of being too
bored. Looking forward to another birthday there - loved the cake with candles and
champagne and flowers to help us celebrate, what could be more special.

Room Tip: Choose a room overlooking the gardens.
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  • Stayed January 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Camberley, Surrey
Top Contributor
79 reviews 79 reviews
19 hotel reviews
Reviews in 37 cities Reviews in 37 cities
66 helpful votes 66 helpful votes
5 of 5 stars Reviewed February 23, 2013

On our last Funchal visit, TA had Reid's ranked 2nd after Hottel Albergaria Dias. We then went for the small family hotel option at the far end of the old town and loved their relaxed and wonderfully friendly atmosphere. This year, en route to Porto Santo (another first) we decided on the other end of the town and the other end of the hotel luxury scale. You can tell the key Reid's clientele at the airport - they're the ones with bright sand-coloured slacks, a nice blazer or tweed jacket and even a cravat. The photos in the multi-various days rooms of the rich and famous of the past 100 years in their suits and ties, and the dress code requirement for one of their restaurants might seem off-putting for casual easy folk like us and we feared some down nose looks. Not at all - we we treated as royally as royals. Arriving very early on the classless EasyJet flight, we were greeted with a smile and an extensive tour of the facilities, followed by complimentary coffee on the famous tea terrace while our room - upgraded from our cheapest option to one with balcony facing the pools and the sea and harbour beyond - was being prepared. We dined at the adjacent Italian restaurant but Reid's breakfast was to die for. Sadly our departure on the second morning for Porto Santo was too early but the night porter had prepared a freshly made take-out breakfast, had given us two very gentle wake-up calls and, like all staff we met, seemed genuinely interested in our well being. The perfect hotel for a few days pampering and it's obvious that everyone is made welcome. In true Alex Polizzi style, the management and staff of Hotel Porto Santo need to come here for a day and learn how it should be done!

Room Tip: As the hotel was not full, we were upgraded to sea view, which even for two nights, was probably wha...
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  • Stayed February 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Maidenhead, England
Senior Contributor
28 reviews 28 reviews
22 hotel reviews
Reviews in 25 cities Reviews in 25 cities
48 helpful votes 48 helpful votes
5 of 5 stars Reviewed February 20, 2013

I returned to Reid's after a break of approximately 15 years with some trepidation. Would it be as wonderful as I remembered it, and would my teenage daughter appreciate it? I needn't have worried. We had a perfect three night stay in a superior room with a beautiful view of the sea & across to the harbour.The weather was pleasantly warm & mostly sunny. The staff were simply outstanding - warm, friendly & anticipating our every need. There is an overwhelming choice for breakfast & we had lunch each day by the pool in the sunshine.
Our room was so comfortable - crisp pure linen sheets & we requested the aromatherapy pillows, so our room smelt heavenly when we returned each evening.
The spa is as good as any I've experienced. I tried the Haven of Peace two hour treatment & floated back to the room!
Thank you Reid's for a memorable stay. My daughter is already asking when we are returning - soon I hope.

Room Tip: The Garden Wing rooms enable easy access to the pool & Garden room for breakfast.
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  • Stayed February 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about Belmond Reid's Palace

Also Known As:
Reid`s Palace By Orient-Express Hotel Funchal
Reid`s Palace By Orient-Express Hotel
Reids Palace Funchal
Reids Palace Hotel Funchal
Reids Palace Hotel
Belmond Reid's Palace Madeira/Funchal
Address: Estrada Monumental 139, Funchal, Madeira 9000-098, Portugal
Phone Number:
Location: Portugal > Madeira Islands > Madeira > Funchal
Amenities:
Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 On the Beach Hotel in Funchal
#1 Business Hotel in Funchal
#3 Romantic Hotel in Funchal
#3 Top resorts Hotel in Funchal
#3 Luxury Hotel in Funchal
#6 Family Hotel in Funchal
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — Belmond Reid's Palace 5*
Official Description (provided by the hotel):
Set on cliff tops overlooking the Bay of Funchal and the Atlantic Ocean, this legendary hotel has, for over a century, been a standard-bearer for excellence. The hotel is located on 10 acres of subtropical gardens, boasts enviable access to the sea and is within walking distance of Funchal's shops, restaurants and night-life. With its reputation for excellence and discreet service, Reid's Palace is the ideal place at which to relax and be pampered. ... more   less 
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