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Reid's Palace by Orient-Express: Traveler Reviews

5.0 of 5
Estrada Monumental 139, Funchal, Madeira 9000-098, Portugal
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Reid's Palace by Orient-Express
Ranked #2 of 92 hotels in Funchal
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371 reviews from our community

Traveler rating
    323
    34
    8
    3
    3
See reviews for
Families
79
 
Couples
240
 
Solo
13
 
Business
11
 
Rating summary
  • Sleep Quality
    5 of 5 stars
  • Location
    5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Date Rating
Birchington
1 review
5 helpful votes 5 helpful votes
“Charming”
5 of 5 stars Reviewed February 7, 2013

We were treated like Royalty from entering the hotel to leaving a week later. Nothing was too much trouble for the staff, who were most helpful and obliging at all times. We would love to come and stay longer next time. Enjoyed the champagne breakfast everyday, and the stroll through the gardens each afternoon. Totally relaxing.

Room Tip: room 312 or 314 ideal value for money
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  • Stayed January 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 5
Ask BerylSBirchington about Reid's Palace by Orient-Express
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cambridge, United Kingdom
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
“Wedding Anniversary”
5 of 5 stars Reviewed January 28, 2013

This was a special holiday and we were not disappointed, the attention to detail and the friendly welcome was incomparable, we will certainly return.We were honoured with flowers and a bottle of sparkling wine brought to our room on the day of our wedding anniversary.
A thoroughly enjoyable stay.

  • Stayed November 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
Ask 4Constable about Reid's Palace by Orient-Express
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
2 helpful votes 2 helpful votes
“A special place”
5 of 5 stars Reviewed January 25, 2013 via mobile

Reid's Palace is a lovely hotel that goes out of its way to make its customers feel special. The atmosphere is relaxing and the service is outstanding. The rooms are comfortable and the views stunning. The gardens are beautiful and you can happily spend a day lost in the lovely grounds, soaking up the peace and sunshine. I look forward to my next trip!

Stayed January 2013, traveled as a couple
Was this review helpful? Yes 2
Ask Linda H about Reid's Palace by Orient-Express
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ExperienceManager, Gerente geral at Reid's Palace by Orient-Express, responded to this review
January 28, 2013
Dear Guest,

Many thanks for your kind contribution.

Definitely this is a very special place, and your comments will incentive us to continue to strive for more and better for our guests.

It is a pleasure to welcome and serve you all.

With best regards from the island of flowers and eternal Spring.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
5 helpful votes 5 helpful votes
“Wow just remembered what an amazing place this is......”
5 of 5 stars Reviewed January 23, 2013

Reids Palace an amazing hotel perched on a cliff a beautiful historic building, plush interior stunning views. Would stay there forever if i could afford it, unique in every way,no place like it, if you ever get the chance this is one not to miss even if for one or two nights.

Room Tip: I think whatever room you have here would be amazing, we spoke to a few people in different rooms an...
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  • Stayed June 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 5
Ask dena-taylor about Reid's Palace by Orient-Express
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
Contributor
11 reviews 11 reviews
3 hotel reviews
Reviews in 6 cities Reviews in 6 cities
8 helpful votes 8 helpful votes
“amazing”
5 of 5 stars Reviewed January 23, 2013

a unique hotel, lots of attention to detail.
I visited with my family over Christmas and what was the most impressive was the attention to small details, such as on Christmas day a present was left in each of our rooms along side a traditional Madeiran Christmas cake (although we were travelling as a family all of us are adults now!).
The sports facilities are good, I particularly liked the pool, and the view from our rooms was fantastic.
I would definitely recommend for a memorable holiday.

  • Stayed December 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
See 2 more reviews by claregordge for Funchal
Ask claregordge about Reid's Palace by Orient-Express
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Reid's Palace by Orient-Express

Also Known As:
Reid`s Palace By Orient-Express Hotel
Reid`s Palace By Orient-Express Hotel Funchal
Reids Palace Funchal
Reids Palace Hotel Funchal
Reids Palace Hotel
Reid's Palace By Orient-Express Madeira/Funchal
Address: Estrada Monumental 139, Funchal, Madeira 9000-098, Portugal
Phone Number:
Region: Portugal > Madeira Islands > Madeira > Funchal
Amenities:
Beach Business Center Fitness Center Free High-Speed Internet Free Parking Pets Allowed Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 On the Beach Hotels in Funchal
#2 Luxury Hotels in Funchal
#3 Romantic Hotels in Funchal
#4 Family Hotels in Funchal
#7 Business Hotels in Funchal
Price Range: $$$$
Hotel Class:5 star (5*)
Official Description (provided by the hotel):
Set on cliff tops overlooking the Bay of Funchal and the Atlantic Ocean, this legendary hotel has, for over a century, been a standard-bearer for excellence. The hotel is located on 10 acres of subtropical gardens, boasts enviable access to the sea and is within walking distance of Funchal's shops, restaurants and night-life. With its reputation for excellence and discreet service, Reid's Palace is the ideal place at which to relax and be pampered. ... more   less 
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Reid's Palace by Orient-Express
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