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“Wow just remembered what an amazing place this is......” 5 of 5 stars
Review of Belmond Reid's Palace

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Belmond Reid's Palace
5.0 of 5 Resort   |   Estrada Monumental 139, Funchal, Madeira 9000-098, Portugal   |  
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Ranked #6 of 91 hotels in Funchal
London, United Kingdom
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
6 helpful votes 6 helpful votes
“Wow just remembered what an amazing place this is......”
5 of 5 stars Reviewed January 23, 2013

Reids Palace an amazing hotel perched on a cliff a beautiful historic building, plush interior stunning views. Would stay there forever if i could afford it, unique in every way,no place like it, if you ever get the chance this is one not to miss even if for one or two nights.

Room Tip: I think whatever room you have here would be amazing, we spoke to a few people in different rooms an...
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  • Stayed June 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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575 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    5 of 5 stars
  • Location
    5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (105)
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English first
London, United Kingdom
Senior Contributor
21 reviews 21 reviews
3 hotel reviews
Reviews in 12 cities Reviews in 12 cities
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed January 23, 2013

a unique hotel, lots of attention to detail.
I visited with my family over Christmas and what was the most impressive was the attention to small details, such as on Christmas day a present was left in each of our rooms along side a traditional Madeiran Christmas cake (although we were travelling as a family all of us are adults now!).
The sports facilities are good, I particularly liked the pool, and the view from our rooms was fantastic.
I would definitely recommend for a memorable holiday.

  • Stayed December 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Fremantle, Australia
Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
21 helpful votes 21 helpful votes
5 of 5 stars Reviewed January 11, 2013

Reids Palace Hotel is one of the best hotels that I have stayed in. I loved everything - from the historic building perched on a cliff, beautifully furnished interior to the magnificent gardens and spectacular views.Our lovely room had a good sized balcony with fabulous views of the harbour and Funchal, especially at night with so many lights in the distance. Breakfasts were excellent. We found the walk into the city very pleasant and only used the shuttle bus the first time we went into the city as we didn't know how far it was. Will stay here again, next time I'm in Funchal.

  • Stayed August 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Oslo, Norway
Senior Contributor
23 reviews 23 reviews
13 hotel reviews
Reviews in 9 cities Reviews in 9 cities
46 helpful votes 46 helpful votes
5 of 5 stars Reviewed January 10, 2013

We stayed at Reids Palace in february 2012. Now almost a year after we felt it was time to try this traditional luxury hotel again.
This time we chose a superior room overlooking the pool and garden. There is no doubt. Reid`s is unique and there is only one Reids in the world. The high expectations we had since the last visit was totally fulfilled and more. The staff are, without doubt the friendliest and the most efficient I have ever met. The garden is a tranquil and absolutely faultless oasis and the only thing you hear are the waves and the birds singing. The pool areas are just priceless and the breakfast seemed even better than tha last time we stayed at Reid`s.

If you are going to treat yourself and your loved ones for that special occasion this is the place to stay.

  • Stayed January 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Solihull,England
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed January 4, 2013

We have done a lot of walking from our base near the Old Town during this week's holiday. One such walk led us to this beautiful hotel and we ventured inside for a drink at 5pm. They were serving afternoon tea on the terrace, but as we had booked Do Forte for dinner, we opted just to have a drink. The Cocktail Bar has beautiful views over the gardens, swimming pool and bay of Funchal. We ordered a Kir Royal and a beer (24 euros, but only 6 on the beer!) but spent a pleasant three quarters of an hour just enjoying being there. I was struck by the attention to detail (lovely nibbles) and excellent courteous service from our bar man. We were dressed in casual walking clothes, but there was no suggestion of us not being dressed up enough to get in (although some people coming in for afternoon tea were beautifully attired). I agree that maybe it is not for everyone, but I am glad I've had a peek inside and maybe will get a bit more dressed up for afternoon tea next time!

  • Stayed January 2013, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Florida
Contributor
18 reviews 18 reviews
9 hotel reviews
Reviews in 12 cities Reviews in 12 cities
29 helpful votes 29 helpful votes
5 of 5 stars Reviewed January 1, 2013

We spent an absolutely unsurpassed, wonderful week at Reid's Palace, and I would go back in a heartbeat. But it isn't for everyone. It is an historic, elegant, refined hotel with antique furnishings and a slightly "stuffy" atmosphere. Location in Funchal can not be beat, on a cliff close to town with immaculately maintained, extensive gardens. The breakfast is extensive and far surpasses the usual hotel breakfasts in most European hotels; and the food in the very expensive restaurants is excellent and well prepared. The service is gracious and friendly from the concierge to the wait staff. There is no task too great for them to accomplish. At poolside, you hear little other than the waves on the cliffs. There are no screaming children doing belly-flops in the pool, nor would that be particularly welcomed by the guests. Most of the patrons are British and northern European. Very few Americans are here or in Funchal in general. The upholstered furniture is a throwback to mid-twentieth century in style--like grandma's living room. Everything is well maintained, but there is the hint of the "faded rose" here and there. The spa is luxurious (and expensive), well staffed and with a nice menu of treatments. We were here thru Christmas, so dinner in the main Dining Room was black tie (didn't attend). But dinner in the Italian restaurant was excellent and reasonably priced, and attire was dress casual. Had dinner in the French restaurant (jacket and tie), good food, pricey. Pool luncheon buffet was superb (33 Euro per person). Poolside food and drink service was slow and careless--not up to par with the service for every other aspect of this outstanding hotel. Management should fix this. So come here if you don't have to pinch pennys and if you don't have a brood of noisy children along.

Room Tip: We had a junior suite which was quite large and with a gigantic bathroom (separate shower) and huge...
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  • Stayed December 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manchester, United Kingdom
Contributor
11 reviews 11 reviews
Reviews in 7 cities Reviews in 7 cities
32 helpful votes 32 helpful votes
3 of 5 stars Reviewed December 20, 2012

If you're seduced by Orient Express's 1930s promises & romance, Portugal's economic reality unfortunately pearces ugly 2012 truths through that fantasy. This place must cost a fortune to run, but then everyone staying has paid a fortune for the experience, which unfortunately has to make judgements more rigorous. (or maybe not everyone is paying the full pricetag, going by the dress & demeanor of some of the breakfast guests) Clearly they're struggling to balance the books & have made their operation more skeletal. Many of the staff are fantastic,many of them seem a little weary but in such a sartorial environment i object to being scowled at, for ten days, by juvenile waiters who clearly feel i didn't tip them enough. It boasts five restaurants, which actually equates to 1 daily lunch buffet & a choice of French Les Faunes or the more casual italian for dinner.(Winter) But beware, the Italian is popular & if you don't book you'll eat late (if at all). Unfortunately they also have problems with maths. Twice a week lovely Les Faunes is closed & more formal events occur - these also can create problems with maths. After 2 weeks frankly the food experience - great at first - has become repetitive & (if on 1/2 B) room service starts to look attractive. Booked sea view, got bush view.World class in-house pianist - seems to work daily. Can only get there on Easyjet which is another sharp jolt back into reality- horrendous (make sure you pack your biggest elbows) Spa girls are lovely, but it's disproportionately expensive. Last year we spent a week in a National Trust country house in UK, it cost about the same, but we didn't feel like cashcows, we felt relaxed, refreshed, serene - it didn't rain that much more either! I wonder that the problem is Orient Express, Les Quatre Saisons was similarly disappointing in similar ways last time we went. These places just don't seem to be what they were!

Room Tip: there are magnificent views available
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  • Stayed October 2012, traveled with family
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ExperienceManager, Gerente geral at Belmond Reid's Palace, responded to this review, December 23, 2012
Dear Guest,

Many thanks for the visit to our hotel and review of your stay.

I was happy to read that most of our, more than 200, staff members were fantastic, as well as the culinary experience was great at first, using your words. We really like to hear from our guests, using their feedback to continually improve our services. The hotel has a skilled and experienced team, but nevertheless invests a lot on training, always aiming for more and better for our guests.

Definitely Villa Cipriani is a popular restaurant, and we would inform guests to book if they want to have a specific time, as it happens all over. I will be pleased to take care of the reservations, should you give us the honour of your visit again. In Les Faunes, besides the a la carte menu, we do have a daily suggestion, which includes a starter, soup, fish, meat and dessert, that rotates in a such a way that for someone staying for 2 weeks, it does not repeat the suggestion.

We have live music at several outlets and several timings, all of them of high quality, working the normal hours.

Still, as we have all our guests in great consideration, I would like to hear more about any shortfall on service and leave our direct email address executiveoffice@reidspalace.com, as from the review we got somehow confused.

Definitely Orient-Express is a great collection of hotels and experiences, and we are proud of being one of the jewels.

With best regards from the Pearl of the Atlantic.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Belmond Reid's Palace

Address: Estrada Monumental 139, Funchal, Madeira 9000-098, Portugal
Phone Number:
Location: Portugal > Madeira Islands > Madeira > Funchal
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 On the Beach Hotel in Funchal
#1 Business Hotel in Funchal
#1 Top resorts Hotel in Funchal
#4 Spa Hotel in Funchal
#4 Romantic Hotel in Funchal
#4 Family Hotel in Funchal
#5 Luxury Hotel in Funchal
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — Belmond Reid's Palace 5*
Official Description (provided by the hotel):
Set on cliff tops overlooking the Bay of Funchal and the Atlantic Ocean, this legendary hotel has, for over a century, been a standard-bearer for excellence. The hotel is located on 10 acres of subtropical gardens, boasts enviable access to the sea and is within walking distance of Funchal's shops, restaurants and night-life. With its reputation for excellence and discreet service, Reid's Palace is the ideal place at which to relax and be pampered. ... more   less 
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Also Known As:
Reid`s Palace By Orient-Express Hotel Funchal
Reids Palace Funchal
Reids Palace Hotel Funchal
Belmond Reid's Palace Madeira/Funchal

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