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“disappointing due to recession - not the pricetag experience” 3 of 5 stars
Review of Belmond Reid's Palace

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Belmond Reid's Palace
5.0 of 5 Resort   |   Estrada Monumental 139, Funchal, Madeira 9000-098, Portugal   |  
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Ranked #5 of 91 hotels in Funchal
Manchester, United Kingdom
Contributor
11 reviews 11 reviews
Reviews in 7 cities Reviews in 7 cities
32 helpful votes 32 helpful votes
“disappointing due to recession - not the pricetag experience”
3 of 5 stars Reviewed December 20, 2012

If you're seduced by Orient Express's 1930s promises & romance, Portugal's economic reality unfortunately pearces ugly 2012 truths through that fantasy. This place must cost a fortune to run, but then everyone staying has paid a fortune for the experience, which unfortunately has to make judgements more rigorous. (or maybe not everyone is paying the full pricetag, going by the dress & demeanor of some of the breakfast guests) Clearly they're struggling to balance the books & have made their operation more skeletal. Many of the staff are fantastic,many of them seem a little weary but in such a sartorial environment i object to being scowled at, for ten days, by juvenile waiters who clearly feel i didn't tip them enough. It boasts five restaurants, which actually equates to 1 daily lunch buffet & a choice of French Les Faunes or the more casual italian for dinner.(Winter) But beware, the Italian is popular & if you don't book you'll eat late (if at all). Unfortunately they also have problems with maths. Twice a week lovely Les Faunes is closed & more formal events occur - these also can create problems with maths. After 2 weeks frankly the food experience - great at first - has become repetitive & (if on 1/2 B) room service starts to look attractive. Booked sea view, got bush view.World class in-house pianist - seems to work daily. Can only get there on Easyjet which is another sharp jolt back into reality- horrendous (make sure you pack your biggest elbows) Spa girls are lovely, but it's disproportionately expensive. Last year we spent a week in a National Trust country house in UK, it cost about the same, but we didn't feel like cashcows, we felt relaxed, refreshed, serene - it didn't rain that much more either! I wonder that the problem is Orient Express, Les Quatre Saisons was similarly disappointing in similar ways last time we went. These places just don't seem to be what they were!

Room Tip: there are magnificent views available
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  • Stayed October 2012, traveled with family
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ExperienceManager, Gerente geral at Belmond Reid's Palace, responded to this review, December 23, 2012
Dear Guest,

Many thanks for the visit to our hotel and review of your stay.

I was happy to read that most of our, more than 200, staff members were fantastic, as well as the culinary experience was great at first, using your words. We really like to hear from our guests, using their feedback to continually improve our services. The hotel has a skilled and experienced team, but nevertheless invests a lot on training, always aiming for more and better for our guests.

Definitely Villa Cipriani is a popular restaurant, and we would inform guests to book if they want to have a specific time, as it happens all over. I will be pleased to take care of the reservations, should you give us the honour of your visit again. In Les Faunes, besides the a la carte menu, we do have a daily suggestion, which includes a starter, soup, fish, meat and dessert, that rotates in a such a way that for someone staying for 2 weeks, it does not repeat the suggestion.

We have live music at several outlets and several timings, all of them of high quality, working the normal hours.

Still, as we have all our guests in great consideration, I would like to hear more about any shortfall on service and leave our direct email address executiveoffice@reidspalace.com, as from the review we got somehow confused.

Definitely Orient-Express is a great collection of hotels and experiences, and we are proud of being one of the jewels.

With best regards from the Pearl of the Atlantic.
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
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London, United Kingdom
Top Contributor
51 reviews 51 reviews
9 hotel reviews
Reviews in 17 cities Reviews in 17 cities
40 helpful votes 40 helpful votes
5 of 5 stars Reviewed December 3, 2012

Reid's is simply beautiful in every respect. A lovely, elegant, comfortable hotel, beautiful gardens, spacious rooms, outstanding service and a perfect setting. Certainly one of the very best hotels I have ever experienced.

Room Tip: The ninth floor rooms have wonderful views over Funchal.
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  • Stayed November 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London
Contributor
12 reviews 12 reviews
12 hotel reviews
Reviews in 9 cities Reviews in 9 cities
53 helpful votes 53 helpful votes
5 of 5 stars Reviewed November 23, 2012

I went at the begining of October with my mother. The staff are as usual so kind and courtious. Reids is really a place where every day troubles simply melt away. A real retreat when life is busy, and frenetic.

Room Tip: Get a room in the old wing, much more atmospheric, with charm.
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  • Stayed October 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ExperienceManager, Gerente geral at Belmond Reid's Palace, responded to this review, November 26, 2012
Dear Guest,

Many thanks for your contribution to this forum.

I am delighted to read that year after year, we have been able to deliver the expected service and hospitality, from a grand dame hotel. For sure your kind words would reinforce our desire of always doing more and better, never sitting on laurels of the past.

With best regards from the island of flowers and eternal Spring.
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Riverside, California
Contributor
16 reviews 16 reviews
11 hotel reviews
Reviews in 16 cities Reviews in 16 cities
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed November 19, 2012

We have stayed in many wonderful hotels all over the world, but Reid's has to be in the top 3. The sevice, all the faclities, the gardens all make this a very special place to stay. We should have spent less time on the Portugal mainland and more time at Reid's on Madeira Island.

Room Tip: Ask for a high floor in the main building.
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  • Stayed November 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Atlanta, GA
Senior Contributor
24 reviews 24 reviews
19 hotel reviews
Reviews in 21 cities Reviews in 21 cities
36 helpful votes 36 helpful votes
4 of 5 stars Reviewed November 14, 2012

My wife and I visited Reid's Palace in late September for vacation. We stayed at the hotel three nights before departing to Porto. Overall, the property is beautiful and the majority of employees are polite and attentive. A few things that stood out (both good and bad):

The Good
- The saltwater pool at the the base of the cliff is amazing. I've never experienced or seen anything like it. We only had one good day of weather, but this was the highlight of the visit.
- Everyone we met at reception was outstanding. They are informative, welcoming and a pleasure to be around. LIkewise, the bartender and piano player were both great.

The Bad
- Our room (and our floor for that matter) were warm compared to other areas of the hotel. Our bed was two Temperpedic twins pushed together rather than one king or queen. The two twin beds coupled with a warm room made for sleepless nights.
- A few Reid's employees were less than friendly. One pool attendant and one restaurant server were standoffish. These were exceptions to the rule overall.

Reid's is a large property with a good bit of history. We were lucky to stay there. Not good or bad (more of an FYI), the crowd skews a bit older and the hotel can be very formal.

  • Stayed September 2012, traveled as a couple
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ExperienceManager, Gerente geral at Belmond Reid's Palace, responded to this review, November 16, 2012
Dear Guest,

Many thanks for sharing your experience in this forum. Your feedback is much appreciated.

I was glad to read that you have enjoyed our pool area and the great team we have in general.

We also have king size beds in the hotel and once we would be informed in advance we could have allocated such a type of room and mattress. The quality of sleep is of high importance for our us and our guests, reason why we do have sealy matresses specially designed for Orient - Express.

Reid's is definitely a multigenerational hotel, with space for all the ages. The demographics would vary on the time of the year. The only formal venue we have is the two events on the main dining room that we reinforce jacket and tie, or tuxedo, for the gentlemen, although it is not compulsory and you will have another 3 options to dine in the hotel. All the rest is smart casual.

Once again many thanks for your visit in a nice place to stay.

With best regards from the Pearl.
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Newcastle-under-Lyme
Top Contributor
100 reviews 100 reviews
23 hotel reviews
Reviews in 50 cities Reviews in 50 cities
38 helpful votes 38 helpful votes
5 of 5 stars Reviewed November 11, 2012

Most of the Cruise Ship tourists elbow for space for "tea at Reid's" but a very good light lunch with one of the best views in Funchal can be obtained on the terrace of the Cocktail Lounge without prior booking. This is very good value for a luxury hotel - better than the more substantial meal at the poolside.

  • Stayed October 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
York, United Kingdom
Contributor
15 reviews 15 reviews
5 hotel reviews
Reviews in 7 cities Reviews in 7 cities
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed November 10, 2012

We arrived at Reid's following an exhausting few weeks. It is a grander hotel than we usually pick but it was everything we wanted -- service was exceptional. We found the restaurant a bit too formal but that was no probelm as there were lots of good pleaces to eat just a cock's stride away. Breakfast was to die for! A remarkable place and strongly recommended for rejuvenation!

  • Stayed September 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about Belmond Reid's Palace

Address: Estrada Monumental 139, Funchal, Madeira 9000-098, Portugal
Phone Number:
Location: Portugal > Madeira Islands > Madeira > Funchal
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 On the Beach Hotel in Funchal
#1 Business Hotel in Funchal
#1 Top resorts Hotel in Funchal
#3 Spa Hotel in Funchal
#4 Luxury Hotel in Funchal
#4 Romantic Hotel in Funchal
#4 Family Hotel in Funchal
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — Belmond Reid's Palace 5*
Official Description (provided by the hotel):
Set on cliff tops overlooking the Bay of Funchal and the Atlantic Ocean, this legendary hotel has, for over a century, been a standard-bearer for excellence. The hotel is located on 10 acres of subtropical gardens, boasts enviable access to the sea and is within walking distance of Funchal's shops, restaurants and night-life. With its reputation for excellence and discreet service, Reid's Palace is the ideal place at which to relax and be pampered. ... more   less 
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Also Known As:
Reid`s Palace By Orient-Express Hotel Funchal
Reids Palace Funchal
Reids Palace Hotel Funchal
Belmond Reid's Palace Madeira/Funchal

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