This has been the first time I have booked a hotel from Booking.com that I did not like. Usually, the reviews are right on par with the hotel, but I have no idea why this hotel is rated so high. The costumer service is terrible (the hotel staff avoids you at all costs), and you have literally no help on tourist information. I called ahead to make sure our room had internet (I had an online work conference to attend), but when I arrived, that was no internet service in the room. I had to wake up in the middle of night to get internet in the communal room with no AC. The breakfast is also the biggest waste of 7.50 euro I have ever seen. My husband decided he couldn't take it anymore, and we booked another hotel for the remainder of the week.
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- Also Known As:
- Hotel Residence Conde Carvalhal Madeira/Funchal