We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Excellent hotel in delightful situation.” 5 of 5 stars
Review of Pestana Promenade Ocean Resort Hotel

Best prices for your stay
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Show Prices
Compare best prices from top travel sites
and 5 more sites!
Save
You added Pestana Promenade Ocean Resort Hotel to your Saves list
Pestana Promenade Ocean Resort Hotel
4.0 of 5 Resort   |   Rua Simplicio dos Passos Gouveia, 31, Funchal, Madeira 9004-532, Portugal   |  
  |  
Hotel website
  |  
  |  
Hotel amenities
Special Rate
€74 (EUR)
Ranked #14 of 89 Hotels in Funchal
Certificate of Excellence
Newbury, United Kingdom
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
“Excellent hotel in delightful situation.”
5 of 5 stars Reviewed 3 days ago NEW

Combination of self catering facilities and full hotel services gave us the best of all options. We had a 3 day meal deal in the week we were there and thought it was good value. Staff were friendly and attentive. The apartment was spacious and very well equipped. Furnished to a high standard, except the kitchen units, which could have been more substantial, we look forward to returning.

Room Tip: Choose a sea view
See more room tips
  • Stayed May 2015, traveled as a couple
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PestanaPromenade, Unit Supervisor at Pestana Promenade Ocean Resort Hotel, responded to this review, 2 days ago
Dear Guest and Traveler

We present ourselves truly overjoyed to know that on your last visit to Madeira Island and stay at the Pestana Promenade Ocean Resort we have managed to provide to you a service of excellence attentive to every detail.

We are glad that you have tried our restaurants and that you have found our promotions of great value.

We will be looking forward to welcome you back in our resort on another occasion, whenever you decide to visit Madeira Island.

Respectfully Yours,

Ricardo Assis
Unit Supervisor
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

1,049 reviews from our community

Traveler rating
    725
    271
    38
    10
    5
See reviews for
193
711
23
14
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (341)
Date | Rating
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Norwegian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
Manchester, United Kingdom
Contributor
13 reviews 13 reviews
6 hotel reviews
Reviews in 10 cities Reviews in 10 cities
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

This Hotel is probably up there with the very best hotels we have stayed in.
On our 1st visit to Madeira, last year, we stayed at the Melia, which was fine, but not a patch on this hotel.From now on it will be the Pestana Promanade.This is for numerous reasons, but the ones that come instantly to mind are the sheer helpfulness of all the staff. They are so friendly that they make you feel instantly at home. this also applies to all the staff, but especially the Front Office, with Tania at the helm.
The hotel is spacious, modern & exceptionally clean in all areas & the pool & grounds are beautiful & well maintained.The rooms are large & well designed, but maybe a little more storage space in the form of drawers in the bedroom & shelves in the bathroom would be ideal This, of course, is being very fussy, as the room we had was one of the best we have had anywhere.The ocean view was superb & .the room felt more like a suite.
Breakfast had a large variety of choice in the way of breads, fruit, juices,etc & there were also hot & cold dishes, salad,yoghurts porridge, to name but a few. The sausages were better than any I have tasted elsewhere,in fact they were rather like Brockwurst, all meat.
The only problem I could find was the coffee, that was from a machine, not hot, not nice, & the hot food could have been hotter.Coffee sachets would be an easy answer to the coffee situation, as the hot water from the machine was fine.
The maintenance team also deserve a mention, as , after reporting a minor air conditioning problem this was solved immediately.Never known that to happen any where else.
So Pestana, Tania, Roberto & all the staff, obrigado for a truly wonderful stay at your hotel Many others could learn a thing or two about hospitality, the name of the game, from you.
See you soon!!! [Travelled 27th April - 11th May

Room Tip: All rooms are good
See more room tips
  • Stayed April 2015, traveled as a couple
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PestanaPromenade, Unit Supervisor at Pestana Promenade Ocean Resort Hotel, responded to this review, 2 days ago
Dear Esteemed Guest and recent traveler

We are very pleased to know that your stay at the Pestana Promenade Ocean Resort has been to your full satisfaction and that you have enjoyed to the fullest your return visit to Madeira Island.

Your kind words are truly rewarding to us, as our main concern and goal is to have your guests fully satisfied towards the level of service and facilities at their disposal.

Therefore, we would like to present our immense gratification towards your recognition given to our staff members and its level of dedication.

We would like to reassure you that we will look upon the storage space available in the rooms, so to see where we can improve in the future. We will also look upon where we can improve in the breakfast room towards the coffee supply and quality.

We are looking forward to welcome you again for another wonderful holiday.

We remain,

With our utmost regards,

Ricardo Assis
Unit Supervisor
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Pau, France
Senior Contributor
34 reviews 34 reviews
9 hotel reviews
Reviews in 24 cities Reviews in 24 cities
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

We stayed at the Pestana Promenade for one week, the hotel was excellent, staff very helpful, polite and friendly.
The hotel was very clean.
The pool area is really nice with Ocean views.
Rooms are very large with very comfortable beds.
Didn't eat in the hotel, so cannot comment, but looked very nice when passing.

Stayed May 2015, traveled with friends
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PestanaPromenade, Unit Supervisor at Pestana Promenade Ocean Resort Hotel, responded to this review, 2 days ago
Dear Guest and Traveler

We would like to thank you for your recent visit to Madeira Island and for your stay at the Pestana Promenade Ocean Resort.

It was a truly delight to be able to welcome you in Madeira Island and host you in our resort.

We present our sincere gratitude for the polite words conveyed to our resort facilities and team, as it is truly rewarding to be recognized for our work and good practices.

On another occasion we extend the invitation so you may try our restaurants Thematic Buffet Breezes or our À La Carte Deep Blue, so you may try our delicacies!

We hope you may return to visit Madeira Island as we will be forsooth happy in being your hosts once again.

Respectfully Yours

Ricardo Assis
Unit Supervisor
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Essex
Top Contributor
106 reviews 106 reviews
31 hotel reviews
Reviews in 47 cities Reviews in 47 cities
99 helpful votes 99 helpful votes
5 of 5 stars Reviewed 1 week ago

We have 2 timeshares here and love both. Just returned from great May week...counting down to Xmas. Great service, great location. Can't fault the place apart from temperamental Internet. But want to mention a really good talk on Bletchley Park given during the week. Also a half day tour to see the Orchid garden, A Madeira wine tasting and a visit to the Jesuit college....

Stayed May 2015
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PestanaPromenade, Unit Supervisor at Pestana Promenade Ocean Resort Hotel, responded to this review, 1 week ago
Esteemed guest and traveler

We would like to thank you for your most recent visit to Madeira Island and for yet another stay at the Pestana Promenade Ocean Resort.

It is wonderful to know that you have become part of the Pestana Family and that we will be your hosts for many times more in the future.

As the internet is concerned, we would like to reassure you that we will do our very best to along with the I.T engineer look upon a solution for a better wifi connection for the future.

Looking forward to host you again at Christmas time,

We remain,

With our utmost regards

Ricardo Assis
Unit Supervisor
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Exeter, United Kingdom
Reviewer
3 reviews 3 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 2 weeks ago

My husband and I stayed at one of the groups other hotels in Madiera last year and we had a great time so when we decided to come back we thought that we would try a different one within the same chain and we were not disappointed. The hotel was perfectly located for us and on arrival it was lovely to be greeted so warmly by Christina on reception and the glass of bucks fizz just hit the spot.We were extremely surprised and excited to be told that we had been upgraded and when we saw it we were blown away, it was fabulous. It was spacious, clean, well thought out with amazing views and to top it all a bottle of sparkling wine was sent by management for us to celebrate our anniversary and husbands birthday. The staff are simply amazing, always had smile on their faces and ready to say hello. Nothing was too much trouble. Our room cleaner, Rosa Viera, was brilliant along with Christina on reception who helped us out with any little query we had. The breakfasts were fresh, varied and frequently replenished and for any guest saying there was not enough choice I just wonder what they would normally have because it was excellent.I had a massage which was good and my husband used the gym and said that it was modern, clean and adequate although he did say it could have done with more equipment. Entertainment in the evening was okay but the hot chocolate and Madiera wine was superb!! All in all my husband and I cannot wait to come back and the Management of this hotel should be very proud of their staff and facilities.See you soon!

Room Tip: All rooms appear to be good but higher floors have better views.
See more room tips
  • Stayed April 2015, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PestanaPromenade, Unit Supervisor at Pestana Promenade Ocean Resort Hotel, responded to this review, 2 weeks ago
Dear Esteemed Guest and Traveler

We would like to thank you for your most recent visit to Madeira Island and stay at the Pestana Promenade Ocean Resort.

It is truly scrumptious to become aware that you have enjoyed your stay with us to the fullest and that we were able to help you in any step of the way.

We praise ourselves for the great staff that operate in our resort, it is a truly pleasure to have such team on-board. Extended appreciation will be given to both Cristina and Rosa so to keep up the excellent work.

Thanks a million for your visit and for all the excellent appreciation towards our resort facilities and services.

We hope you may return again to Madeira Island, where we will be delighted to host you again in our resort.

Until then,

We present our highest regards

Ricardo Assis
Unit Supervisor
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Glasgow, United Kingdom
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
Reviews in 4 cities Reviews in 4 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 3 weeks ago

My boyfriend and I came to the island for a romantic break, on arrival at the hotel we were greeted with warm smiles and a cold glass of orange (a beautiful airy reception area overlooking the sea - one of the ladies on reception kindly sent me a photo of the view when I told her it was raining back home!) We were immediately made to feel welcome and appreciated. I had secretly organised a room upgrade as a surprise to the boyfriend and this was organised superbly.
We stayed in the Junior Suite which was a huge room with his-and-hers sinks and showers, incredibly clean and stylish, as was the whole hotel. It has a balcony and stunning view overlooking the ocean.
We stayed on a half-board basis so I couldn't comment on dinner, but the breakfast buffet selection was very wide for all tastes, and dining outside in the sunshine was a lovely start to each day.
The hotel is very well situated for a number of great restaurants (I recommend Leeno's and Basilico, down on the promenade) and is in a nice area only a short bus or taxi from Funchal centre. Johana kindly gave us great recommendations for restaurants and bars to look out for.
The pool area is large and always felt very spacious despite there being many guests. I had a massage in the spa one afternoon which was wonderful too.
We loved staying at this hotel and cannot wait to return!

  • Stayed April 2015, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PestanaPromenade, Unit Supervisor at Pestana Promenade Ocean Resort Hotel, responded to this review, 2 weeks ago
Dear Esteemed Guest and Traveler

We would like to start by thanking you for your most recent stay at the Pestana Promenade Ocean Resort and for your choice for Madeira Island destination.

We are truly glad to know that you have enjoyed to the fullest your time spent in our resort and in Madeira Island. It was our pleasure to be able to provide you in a room upgrade and in making you feel welcome and appreciated.

Such feeling is the Pestana experience and impact that we want to provide to our guests in their holidays, therefore we are raptured to know that we were able to create such positive impact upon your holiday experience.

We thank you for all recommendations here posted, which surely will be of extreme help to other travelers!

We hope you may return to visit Madeira Island as we will be truly pleased to be your hosts once again at the Pestana Promenade!

Respectfully Yours,

Ricardo Assis
Unit Supervisor
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chippenham, United Kingdom
Senior Contributor
32 reviews 32 reviews
17 hotel reviews
Reviews in 13 cities Reviews in 13 cities
36 helpful votes 36 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Thank you to everyone at Pestana Promenade for another fabulous time!
The staff and facilities are very special and make our stay special too; with added treats in rooms for returning guests!
The hotel has perfect views from all rooms as it is set above the promenade so there is nothing to spoil the views of the ocean. Reception is on floor 5 with two lifts to the ground floor where the fabulous outdoor pool,spa and dining areas are. You can access the promenade by a secret door near the pool cafe.
The hotel was full however we never had to wait for a lift.
There is a library,pool and games room on the first floor; you need your room card to put the lights on. The library is well stocked with English,German,Norwegian,Dutch and books in French too.
A personal recommendation is to take your last breakfast coffee or tea with a perfect piece of Madeira cake to the veranda and watch the world go by ( a few cruise ships someday soon).
We will be back next year!

  • Stayed April 2015, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PestanaPromenade, Unit Supervisor at Pestana Promenade Ocean Resort Hotel, responded to this review, 3 weeks ago
Dear Esteemed Guest

We are truly glad to know that you have decided to return to Pestana Promenade Ocean Resort in another holiday spent in Madeira Island.

In behalf of all the staff that works at the Promenade, we thank you for your kind words.

It is indeed very rewarding to receive such warm comments towards their good service and politeness which they present at all times.

We do our very best to always present perfect facilities, always clean and of practical use, therefore we thank you for recognizing our intent and master plan.

We will be expecting you next year for another great holiday, we hope.

Sincerely Yours

Ricardo Assis
Unit Supervisor
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
mm/dd/yyyy mm/dd/yyyy
Price Your Stay
Hotels you might also like...

Been to Pestana Promenade Ocean Resort Hotel? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Pestana Promenade Ocean Resort Hotel

Address: Rua Simplicio dos Passos Gouveia, 31, Funchal, Madeira 9004-532, Portugal
Phone Number:
Location: Portugal > Madeira Islands > Madeira > Funchal
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Business Hotel in Funchal
#3 Top resorts Hotel in Funchal
#11 Family Hotel in Funchal
#11 Spa Hotel in Funchal
#13 Romantic Hotel in Funchal
#14 Luxury Hotel in Funchal
Price Range (Based on Average Rates): $
Hotel Class:4 star — Pestana Promenade Ocean Resort Hotel 4*
Number of rooms: 112
Official Description (provided by the hotel):
Situated in front of the spectacular promenade that stretches from Lido to Praia Formosa Beach,this modern and quiet resort offers spectacular views to the ocean. 92% Of the rooms are sea views and offer the commodity you would expect from a luxury hotel in a relaxed manner.112 Family Friendly Rooms and Suites, all equipped with bathtub with shower, and some with separate bathtub and shower, washbasin, WC, hairdryer, air conditioning, telephone, Cable TV, Pay TV, LCD monitor, digital safety box, Business Services is available, cable or wireless Internet access, mini-refrigerator and balcony or terrace. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Orbitz, Expedia, Travelocity, Booking.com, Odigeo, HostelBookers and Hotels.com so you can book your Pestana Promenade Ocean Resort Hotel reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Pestana Promenade Ocean Hotel Funchal
Pestana Promenade Ocean Resort Hotel Madeira/Funchal

Owners: What's your side of the story?

If you own or manage Pestana Promenade Ocean Resort Hotel, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.