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“smart hotel” 4 of 5 stars
Review of Pestana Promenade Ocean Resort Hotel

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Pestana Promenade Ocean Resort Hotel
4.0 of 5 Resort   |   Rua Simplicio dos Passos Gouveia, 31, Funchal, Madeira 9004-532, Portugal   |  
Hotel amenities
Ranked #14 of 91 hotels in Funchal
Plymouth, United Kingdom
Senior Contributor
27 reviews 27 reviews
10 hotel reviews
Reviews in 16 cities Reviews in 16 cities
30 helpful votes 30 helpful votes
“smart hotel”
4 of 5 stars Reviewed yesterday NEW

We have just returned from a week at this hotel, overall impression of the hotel is very good. Our twin bed studio room was very comfortable with an excellent large balcony area. we had a small kitchen with a 2 ring hob, toaster, coffee maker, microwave and a full size fridge. on a previous visit to Funchal we signed up for Pestana Options, and this was our first visit. We were made to feel very welcome with a good welcome morning with coffee and cake, and a cocktail evening with free drinks and nibbles.
We did have a few issues with some of the fitments in our room, but 2 of the items we reported to reception were dealt with the same day, we didn't feel like reporting the other issues in case they thought we were nitpicking, but the items should have been seen during the daily housekeeping visit.
Our main gripe was the pool area sunbed situation, we do not laze around the pool every day, but after a dip in the indoor pool one afternoon we thought it would be good to sit in the sun for a while, over 50% of the sunbeds were covered with a towel so were 'booked'. More sunbeds were 'booked' than people in the outdoor pool, so people were keeping one in case they might want to sit there at some time during the day. The morning procession starting from first light of people claiming their sunbed for the day was quite amusing, people placing towels and paperbacks on their favourite sunbed then scuttling back in for breakfast. This situation could be controlled by the pool staff.

Room Tip: Side rooms have a few of the access road and a bit of the sea.
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  • Stayed July 2014, traveled as a couple
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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863 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (274)
Date | Rating
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English first
Oxford, United Kingdom
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

We felt relaxed as soon as we walked in. Even the teenage children said they loved it straight away. Everything was well manicured. Clean & tidy. No part of the hotel appeared tired. Often the bathrooms are a disappointment but it was 1st class. The pools were so attractive, the views breath-taking. Garden fabulous! We only stayed B&B. Breakfast was great but didn't vary daily. You could pay for dinner but although the food at breakfast was great we didn't feel the need to pay top price for the buffet but if you have a large appetite it would be worth it. The food and alcohol locally was very reasonable. Plenty or restaurants locally. Everyone was very polite. The hotel only had a handful of children staying which was bliss! Madiera is extremely hilly, all of which is unbelievably steep. Fantastic flowers, a definite return on the cards!

Room Tip: The see view was worth having. The partial sea view was a room at ground level so you couldn't q...
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  • Stayed July 2014, traveled with family
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PestanaPromenade, Front Office Manager at Pestana Promenade Ocean Resort Hotel, responded to this review, 5 days ago
Dear Guest

We would like to thank you for both your visit and time spent in submitting your review to TripAdvisor website.

It is of extreme hapiness and also sense of achievment to be able to provide to ourselves with a stay memorable for years to come.

Nonethelss we will do our best to change in the less positive aspect mentioned in this review, therefore rest assured that the point such as the breakfast do not vary will be promply adressed to those in charge for such department.

We hope you may visit us again in the future,

With that in mind,

We present our highest regards

Tânia Felgueiras
Front Desk Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bodicote, Oxfordshire
Senior Contributor
30 reviews 30 reviews
12 hotel reviews
Reviews in 8 cities Reviews in 8 cities
24 helpful votes 24 helpful votes
5 of 5 stars Reviewed 1 week ago

We have time shares and cannot fault the hotel or it's staff, looking forward to our next visit at Christmas, I hurt my back prior to our holiday and had to wear a brace, the staff were very helpful and made my stay easier by providing an anti slip mat for the bath and always asking if I was ok, thank you to everyone

  • Stayed June 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PestanaPromenade, Front Office Manager at Pestana Promenade Ocean Resort Hotel, responded to this review, 5 days ago
Dear Guest

We would like to firstly thank you for your visit, which without such experience we could not have conveyed to our attention and to future travellers this review.

Secondly and most importantly, we would like to present our gratitude for the polite words which were conveyed to us.

It is of magnificent outcome to be able to provide you with memorable moments and be commended for it.

In hopes of always being able to be a valuable and good choice to you,

We present our utmost regards,

Tânia Felgueiras
Front Desk Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Andover, Hampshire, United Kingdom
Reviewer
4 reviews 4 reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

We stayed at the Pestana Promenade hotel in Funchal, it was a brilliant choice and one we would definately go back again to. The pool was lovely with its infinity bit overlooking the sea. Hotel very clean and tidy and not too big. The staff were all great, friendly and would always welcome you with a smile.

Madeira itself is very pretty and well worth a visit. A little hilly but that's to be expected really. Funchal town is quaint, mixing the old and the new very well.

Eat out at local restaurants, they are great. A lot of choice and well within everyones budget.

If you get a chance to do some tours, certainly recommend the cable car up to Monte and then try the wicker basket ride down, well worth it.

Room Tip: Third floor with a sea-view is great, you get to overlook the pool and gardens too.
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  • Stayed June 2014, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PestanaPromenade, Front Office Manager at Pestana Promenade Ocean Resort Hotel, responded to this review, 5 days ago
Dear Customer and Tripadvisor Traveller

We would like to convey your sincere thanks for your recent visit and for taking part in this travellers site to post your traveler experience in your visit to Pestana Promenade Ocean Resort.

Sincere thanks to the polite words conveyed here towards our resort facilities and staff.

Such words are always of a good loud, as it shows that our main aim is to produce and create memorable moments to all those who visit us, being this possible to accomplish by assisting you in all that you may needed along the stay.

Thank you for the detail description towards what the Island as to offer and for your recommendations to other future travellers.

Awaiting for your return,

Kind regards,

Tânia Felgueiras
Front Desk Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Newcastle upon Tyne, United Kingdom
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

Just returned from 3 weeks holiday in our timeshare duplex apart.within the Pestana Promenade Ocean Resort.Beautiful hotel,very modern,spacious and airy,spotlessly clean. In fact the hotel dazzles !! Friendly, efficient staff, always smiling. Owner relations very friendly and totally professional.Half way through our holiday my husband tripped and fell,he suffered a deep cut to his small finger. I called reception for 1st aid help and literally within minutes 2 members of staff arrived with 1st aid kit. Elisabeth housekeeper supervisor and Isobel receptionist attended to my husband. They reapplied elasto plasts and bandage,they stayed a little while chatted and cheered us up. We received a couple of reassurance phonecalls throughout the day, we also received bowl of fresh fruits and madeira wine.The following morning a prompt telephone call from Isobel to see if my husband was ok,yes fine,but finger v painful. Later that morning she rang again and asked permission to visit us,yes of course!! I made coffee for three of us, We chatted.
Isobel explained that she was actually a trainee receptionist and currently carrying out a " work experience post " she is 19 yrs old and due to take her finals at college later this year for hotel industry.
ISOBEL SILVA is a lovely girl she is thoughtful,motivated and she uses her initiative,she has a good heart.
We would like to take this opportunity to wish her a happy life with every future success in her chosen career.
On our day of departure she presented us with 2 small cakes which she had baked herself.
Thank you once more Isobel.

Room Tip: south facing so tranquil.sea views stunning!!!!
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  • Stayed June 2014, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PestanaPromenade, Front Office Manager at Pestana Promenade Ocean Resort Hotel, responded to this review, 5 days ago
Dear Traveller

We thank you greatly for your visit to our resort and for taking part in posting in this site your review.

We are extremely glad to know that your stay as been to your entire satisfaction, enabling we hope in the future with many more returns.

It was a great pity that your husband suffered a deep cut so we can only hope we may have now recovered to his best.

We will be sure to point out to the housemaid Elizabeth and to the trainee receptionist Isabel their continuous good service and politeness at all times. We are proud to have such staff members working in our resort.

We hope you may continue to visit us in the future, so you may experience time and time again our hospitality and commitment in providing you with memorable moments.

Respectfully Yours,

Tânia Felgueiras
Front Desk Manager
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Thurso, United Kingdom
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
Reviews in 3 cities Reviews in 3 cities
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed 2 weeks ago

First of all I will say this hotel is gorgeous ,the staff lovely ,friendly & very helpfull .
We stayed B&B ,not a lot to choose from in their buffet style breakfast
The rooms are as good as the photos
All areas of the hotel were spotless
All ways plenty of sunbeds
Now I had read Funchal was hilly .............but no one had warned us just how steep the hills are ?
To go any where on foot you are either going up a hill or down a hill even on the Lido
My husband & I are in our 50s and quite fit (hubby has bad kness) but at times we had people asking us half way up a steep road did we need help ?
The city its self is lovely so much to see & their pavements so different from ours in Scotland
We were lucky to be in Funchal for the last saturday in June for the firework display all I can say is WOW (have been in USA on 4th July ) These were just fantastic
Do go on the Yellow open toped bus tour worth the twelve euros for two days ,get on and off as often as you want
To cross the road you have to step onto the pedestrian crossings ,lets just say its a new experiance
The taxi drivers are all very kind & helpful & like practicing their English
Make sure you have done a lot of walking before heading to Maderia as its not just a wee bit hilly but built on a mountain

Room Tip: We had a superior room beautiful
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  • Stayed June 2014, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PestanaPromenade, Front Office Manager at Pestana Promenade Ocean Resort Hotel, responded to this review, 5 days ago
Dear Guest and Tripadvisor Traveler

We would like to present our acknowledgment for both your recent visit and for providing us your clear judgment towards your stay in our resort.

I must agree with you that one of the endeavors for our travelers is our hilly roads; it is never certain that the walk to town will be made on a flat surface without any kind of climbs.
It is one of the perks of Madeira Island being a Volcanic Island, being our roads and paths always a challenge.

We have extremely happy to know that overall your stay as been to your entire satisfaction and that the service and efficiency of staff was to the utmost kindness.

We will be looking forward to welcome you again in the future,

With this in mind,

We present our highest regards,

Tânia Felgueiras
Front Desk Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Senior Contributor
47 reviews 47 reviews
7 hotel reviews
Reviews in 21 cities Reviews in 21 cities
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed 3 weeks ago

We stayed for a week and had a lovely time. The rooms were great as were the views.All the staff were great & I enjoyed happy hour while watching the football each evening.
So handy for restaurants and always easy to get a taxi & the bus stop is right outside.
Would have no problem Recommending this hotel.

Stayed June 2014
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PestanaPromenade, Front Office Manager at Pestana Promenade Ocean Resort Hotel, responded to this review, 5 days ago
Dear Guest

First of all, we are much obliged for your recent holiday in Madeira Island and for conveying us in this Travel Review Site with your experience.

Thank you for the good compliment towards the staff performance and politeness in their daily tasks.

We thank you greatly from spreading the word in recommending us to other travelers.

Until your next forthcoming holidays,

Ours sincerely,

Tânia Felgueiras
Front Desk Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Pestana Promenade Ocean Resort Hotel

Address: Rua Simplicio dos Passos Gouveia, 31, Funchal, Madeira 9004-532, Portugal
Location: Portugal > Madeira Islands > Madeira > Funchal
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Top resorts Hotel in Funchal
#7 Family Hotel in Funchal
#9 Spa Hotel in Funchal
#10 Business Hotel in Funchal
#13 Romantic Hotel in Funchal
#13 Luxury Hotel in Funchal
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Pestana Promenade Ocean Resort Hotel 4*
Official Description (provided by the hotel):
Situated in front of the spectacular promenade that stretches from Lido to Praia Formosa Beach,this modern and quiet resort offers spectacular views to the ocean. 92% Of the rooms are sea views and offer the commodity you would expect from a luxury hotel in a relaxed manner.112 Family Friendly Rooms and Suites, all equipped with bathtub with shower, and some with separate bathtub and shower, washbasin, WC, hairdryer, air conditioning, telephone, Cable TV, Pay TV, LCD monitor, digital safety box, Business Services is available, cable or wireless Internet access, mini-refrigerator and balcony or terrace. ... more   less 
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Also Known As:
Pestana Promenade Ocean Hotel Funchal
Pestana Promenade Ocean Resort Hotel Madeira/Funchal

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