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“Great hotel” 5 of 5 stars
Review of Pestana Promenade Ocean Resort Hotel

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Pestana Promenade Ocean Resort Hotel
4.0 of 5 Resort   |   Rua Simplicio dos Passos Gouveia, 31, Funchal, Madeira 9004-532, Portugal   |  
Hotel amenities
Ranked #15 of 90 Hotels in Funchal
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
“Great hotel”
5 of 5 stars Reviewed March 11, 2014

It's a 4* hotel with all comfort you want to get :
+ Big, comfortable rooms, with good bedding and nice bathroom
+ Buffets are made of very good food, local and not, everyday different
+ Great spot (sunny, easy to reach center, many places to eat, free parking)
+ Very nice service

(-) the external pools aren't warmed.
(-) Soooo many seniors staying in the hotel !

Tip for your trip : Rent a car, and visit the island!

Room Tip: The Pool view from the room... (10 sec. exposure time, in the evening)
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  • Stayed February 2014, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PestanaPromenade, Front Office Manager at Pestana Promenade Ocean Resort Hotel, responded to this review, March 27, 2014
Dear Guest

We would like to thank you for your visit to our resort and for submiting to this travel review site your travel experience.

We cannot thank you enough for the good comments here raised towards our rooms, restaurants and location.

For the friendliness of staff and its performance we are truly happy to be able to count with our positive judgment.

In hope you may visit us again in the future,

Best Regards,

Tânia Felgueiras
Front Office Manager
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934 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (296)
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Belfast, United Kingdom
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed March 8, 2014

My husband and I have just returned from a very enjoyable week at the Promenade. This was our second visit and I can say that the standards have not slipped since our last stay just after the terrible storm four years ago.
A lovely modern hotel with good sized bedrooms and fabulous sea views. The pool area and gardens are well maintained and the variety of plants and colours amazing. From the moment we arrived we found all the Staff pleasant and helpful. The breakfasts were good and the dishes were cleared quickly even if we hit a busy time in the morning.
The hotel is situated a smart 35-40 min or a leisurely hour's walk from Funchal. However, there is a bus,01 or 02, which runs regularly and stops right outside the hotel. From the pool area there is a gate to the prom. Turn right and there is a coastal walk which is rather hilly. Turn left and a short walk will take you to the Eden Mar complex where you will find a large supermarket and an excellent steak restaurant called O Chefe which is really worth a visit.

  • Stayed March 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PestanaPromenade, Front Office Manager at Pestana Promenade Ocean Resort Hotel, responded to this review, March 27, 2014
Dear Guest

We would like to thank you for your returned visit and for your continuous support and belief in our resort facilities and service.

Guest's comments is of the utmost importance for us in order to be able to change and improve in what is needed so to meet and go beyond your expectations of us.

Therefore, please let us salute for such kind words towards our staff performance and resort facilities being well kept.

We are to be sure that such review may help other travelers in their selection whether to vist us in the future.

Awaiting for your 3rd visit,

We remain with our utmost regards,

Tãnia Felgueiras
Front Office Manager
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2 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed March 6, 2014 via mobile

Lovely clean hotel, beautiful views of the sea. Pools excellent as well as the food. Any down side, no room service or this tradition over here. Not even drinks in the fridge as an option which we would have quite happy to pay for

Stayed March 2014, traveled as a couple
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PestanaPromenade, Front Office Manager at Pestana Promenade Ocean Resort Hotel, responded to this review, March 27, 2014
Dear Guest

We would like to thank you for your latest visit to our resort and for your support and time spent in providing us your review in this travel reviews site.

We present our utmost recognition for the kind remarks given to the resort being well maintained and to our beautifull views and pools.

As for the scarcity in not having Room Service nor Full Mini-Bar available, please rest assured that such comments have been forward to our Management for improvements that may feel fit in the future.

We hope to have the pleasure to welcome you again in the future,

With this thought in mind,

We present our highest regards,

Tânia Felgueiras
Front Desk Manager
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Norway
Senior Reviewer
10 reviews 10 reviews
8 hotel reviews
Reviews in 7 cities Reviews in 7 cities
48 helpful votes 48 helpful votes
4 of 5 stars Reviewed March 1, 2014

My wife and I stayed at the Pestana Promenade Hotel during a week in the end of February.

We had a nice room on the fourth floor, with amazing views over the ocean, the garden and the pool area. Unfortunately, the bed mattresses were a bit hard.

The swimming pools are beautiful. The temperature in the outdoor pools at this time of the year was a bit chilly, and we therefore appreciated that the hotel also have a large indoor pool, where the temperature was 29 degrees. Nice that you have pool towels in your room.

We found most of the staff to be friendly and helpful.

The hotel is in our opinion very pretty and well maintained.

We were pleased that we instead of our half board dinner buffet, could change it with lunch at the Deck snack bar by the pools. (We got lunch vouchers at the reception). We made use of it twice, when we were going for dinner in Funchal.

The breakfast in the Breezes Restaurant had a decent variety of dishes, but the staff failed sometimes to supplement dishes that went empty .For example, there were three days when we did not find dark bread.

We really appreciated that it also was possible to eat outdoors.

In our opinion, the buffet dinner in the Breezes Restaurant was satisfactory, but sometimes the restaurant ran out of some desserts. Our experience with the service during dinner, was excellent during two evenings. One evening it was ok, but unfortunately there were two evenings when we were not so pleased, especially during our dinner at the 24.th of February when we were paid very little attention to. The wait staff including the maitre d’, were almost only concentrating on serving one half of the restaurant, while the other half of the dinner guests, for most of the time were neglected .This was also something we pointed out to the maitre d’, when we finished dinner.

The happy hour between the hours of 17 to 19 in the Breezes bar, was a very good deal.

If you for example, should wish to buy your own soda, wine etc. - there is only a three minutes walk to a Spar Shop.Turn right outside the entrance of the hotel on the fifth floor.

It is about a 10 minutes walk to one of Madeira biggest Shopping Malls – the Forum Madeira. Turn left outside the hotel entrance. The Forum Madeira also has a large and well-stocked super-market – “Pingo Doce” on the first floor - with favorable prices.

We hope to return to this nice hotel.

Room Tip: I highly recommend a seaview room.
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  • Stayed February 2014, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PestanaPromenade, Front Office Manager at Pestana Promenade Ocean Resort Hotel, responded to this review, March 27, 2014
Dear Guest

We would like to start by thanking you for your latest visit to Pestana Promenade Ocean Resort and for submiting your travel experience, which we are sure to be a valuable asset to all those you decide to visit us in the future and to us as an hotel which main purpose is Guest Satisfaction.

Therefore please let us express our gratituide for the kind words conveyed to our resort facilities and atmosphere, as well for the staff friendliness and assistance.

As for the breakfast area shortage of dark bread, we truly apologize for such fault.

We have forward such comment to our Unit Supervisor for review, so changes may be taken in the future, if considered needed.

In hope you may visit us again in the future,

We remain with our utmost regards,

Tânia Felgueiras
Front Desk Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Shanghai, China
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed February 28, 2014

This is a modern and well designed hotel - with great views over the south coast. Breakfasts were very enjoyable and the rooms were well appointed with balcony over looking the pool and coast.

The one evening meal at the hoteI was good but rather prosaic - however there are many restaurants etc close by. Funchal centre proper is about 30 minutes walk, or there are regular buses which take 5-10 minutes.

The staff are generally very friendly and attentive.

There is a heated indoor pool so good for the colder months.

I recommend this hotel for families especially, although during our stay there were very few other children, mostly older couples.

Room Tip: Sea view is very good.
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  • Stayed February 2014, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PestanaPromenade, Front Office at Pestana Promenade Ocean Resort Hotel, responded to this review, March 22, 2014
Dear Guest

We would like to start by thanking you for your latest visit to our resort and also by providing us your travel experience.

It is always magnificent to be able to create such a good impact in our guests travel experience, therefore there is not enough words to thank you for such kind comments.

As for the Evening meals lacking in vulgarity, rest assured that such point has been forwarded to our management and restaurant supervisor for improvements in the future if necessary.

Awaiting for a future visit we remain,

With our kindest regards,

Front Desk
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Broughton Astley, United Kingdom
Top Contributor
74 reviews 74 reviews
15 hotel reviews
Reviews in 24 cities Reviews in 24 cities
52 helpful votes 52 helpful votes
5 of 5 stars Reviewed February 23, 2014 via mobile

We travelled as a group of 4 adults and 2 children for a quick half term break. It was our first time at the Pestana Promenade Hotel and we could not fault it. Check in was very quick, and our rooms were very easy to find. We were put in two superior rooms with three beds in, one on floor 8 and the other floor 7. The rooms were very spacious, and had lovely views. Unfortunately, we did not have a separate shower, so I asked if a room was available with a walk in shower and we were moved the next day to floor 3, with no fuss. The staff are very friendly and very helpful. Breakfast was served from 7 am until 10.30 am and there was a good choice of hot and cold food. Eggs done how you wanted them, even waffles with a choice of sauces. We tried the outdoor pools, but they were very cold. The indoor pool was heated, and never got over crowded. The gym is very small, with limited equipment. The gardens are kept in good condition, with plenty of sun beds available. There is a snack bar which has a good choice of food and drinks. The walk down to the front promenade is easy to reach by way of steps. The evening meal was very good, buffet again, but lots of choices. The staff are very attentive and nothing seemed to much trouble for them. I will definitely be returning and very much enjoyed my stay.

Stayed February 2014, traveled with family
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PestanaPromenade, Front Office at Pestana Promenade Ocean Resort Hotel, responded to this review, February 24, 2014
Dear Guest,

Thank you very much indeed for choosing the Promenade Ocean Resort for your recent holiday in Madeira and for sharing your comments on TripAdvisor.
We are delighted to hear that you have enjoyed the utmost of your stay and you would no hesitate to return in a not too distant future.

Assuring you of our best attention...

Front Desk
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kempen, Germany
Senior Contributor
27 reviews 27 reviews
22 hotel reviews
Reviews in 18 cities Reviews in 18 cities
28 helpful votes 28 helpful votes
5 of 5 stars Reviewed February 23, 2014

Stayed here a week in February 2014, was very impressed. Plus points are sea front location right on the promenade. Garden and pool area, cleanliness, breakfast buffets and views from our room.
On the negative side the spa could be a little bigger and less slippery (wrong sort of tiles I believe), and the hotel is a bit out of the centre of Funchal (40 minutes walk, fifteen minutes or so by the excellent bus services, and there's a stop just outside the hotel).
We found the staff to be friendly and helpful and the outside seating areas were superbly clean and we'll maintained.
I would certainly recommend thIs hotel.

Room Tip: Sea view rooms are very nice, we had one on floor three.
See more room tips
  • Stayed February 2014, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PestanaPromenade, Front Office at Pestana Promenade Ocean Resort Hotel, responded to this review, February 24, 2014
Dear Guest

We would like to thank you for your recent stay in our resort and for the submit of your travel experience.

All points highlighted in this review have been taken into account for continuous improvements in the future they may be considered fit.

As for the Spa, rest assured such point as been forward to our Spa Supervisor for future changes.

Looking forward for a return visit,

Presenting our utmost regards,

Front Desk
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Pestana Promenade Ocean Resort Hotel

Address: Rua Simplicio dos Passos Gouveia, 31, Funchal, Madeira 9004-532, Portugal
Location: Portugal > Madeira Islands > Madeira > Funchal
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Top resorts Hotel in Funchal
#11 Spa Hotel in Funchal
#12 Family Hotel in Funchal
#13 Business Hotel in Funchal
#14 Romantic Hotel in Funchal
#14 Luxury Hotel in Funchal
Price Range (Based on Average Rates): $
Hotel Class:4 star — Pestana Promenade Ocean Resort Hotel 4*
Number of rooms: 112
Official Description (provided by the hotel):
Situated in front of the spectacular promenade that stretches from Lido to Praia Formosa Beach,this modern and quiet resort offers spectacular views to the ocean. 92% Of the rooms are sea views and offer the commodity you would expect from a luxury hotel in a relaxed manner.112 Family Friendly Rooms and Suites, all equipped with bathtub with shower, and some with separate bathtub and shower, washbasin, WC, hairdryer, air conditioning, telephone, Cable TV, Pay TV, LCD monitor, digital safety box, Business Services is available, cable or wireless Internet access, mini-refrigerator and balcony or terrace. ... more   less 
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Also Known As:
Pestana Promenade Ocean Hotel Funchal
Pestana Promenade Ocean Resort Hotel Madeira/Funchal

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