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“An enjoyable trip” 4 of 5 stars
Review of Pestana Promenade Ocean Resort Hotel

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Pestana Promenade Ocean Resort Hotel
4.0 of 5 Resort   |   Rua Simplicio dos Passos Gouveia, 31, Funchal, Madeira 9004-532, Portugal   |  
Hotel amenities
Ranked #14 of 91 hotels in Funchal
Cheshire uk
2 reviews
Reviews in 2 cities Reviews in 2 cities
“An enjoyable trip”
4 of 5 stars Reviewed November 6, 2013

For! Fab pools, especially the Jacuzzi's, Very clean and comfortable. Friendly helpful staff. Great location,
Against! Cronic shortage of storage space! plenty of space for a good set of drawers but instead, a television cabinet with tiny drawers that only open about 5 inches!

Could do with another lift or stairway at the far end of the hotel! Felt like a 1/2 mile walk for the lift when carrying shopping etc. (we were at the farthest point of the hotel)

Also, very often! a long wait for the lift. TIP!! Just jump in the LIFT whichever way it's going, at least your in it and will eventually get to your floor.


Also! We were annoyed that we had to pay a £50 utility fee for electricity etc

Room Tip: If you have trouble walking? ask for a room nearer to the lift. Good supermarket in Eden Mar complex...
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  • Stayed October 2013, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PestanaPromenade, Front Office Manager at Pestana Promenade Ocean Resort Hotel, responded to this review, November 21, 2013
Dear guest,

Thank you for sharing your feedback on TripAdvisor following your recent stay at Pestana Promenade Hotel.
It was with great pleasure that we have read your positive remarks about the hotel, our team and Location.

We have also noted your feedback in relation to the lifts, storage and we have off course foward it to the manegment.
Allow us to inform that Pestana Promenade has 4 stairways available to our guest´s plus one to be used only for emergency’s.
Once again, we would like to thank you for taking the time to post your review on TripAdvisor, and we look forward to having the pleasure of welcoming you back to Pestana Promenade.

Yours Sincerely,
Tania Felgueiras
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (273)
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English first
Llanidloes, United Kingdom
Reviewer
5 reviews 5 reviews
4 hotel reviews
Reviews in 3 cities Reviews in 3 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed November 6, 2013

Stayed a week for my birthday in October and had a fabulous time as usual. The staff are so friendly and helpful, they feel like family. Stayed 3 weeks in April too and have just booked to go again next year. Have been staying regularly since the resort opened and it just gets better and better. Can't wait to see you all again especially Abel, Daniel, Fillipa, Carol, Anna and Tiago. Hope Mr Luis in the bar is recovering from his scooter accident!

  • Stayed October 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PestanaPromenade, Front Office Manager at Pestana Promenade Ocean Resort Hotel, responded to this review, November 21, 2013
Dear guest,

First of all, I would like to wish you a belated “Happy Anniversary!”, Thank you for sharing your feedback on TripAdvisor following your recent stay at Pestana Promenade, and for your continually loyalty to our brand. It was with great pleasure that we have read your comments about our service standards and about the team who looked after you, whom you felt were like family. We already shared your compliments with them. Mr. Luis is still at home recovering.
We were delighted to know that once again we have exceed your expectations and that once again provide you a fabulous Holiday.

Feedback like this make us feel special and that we do make a difference providing memorable moments to our guest´s.
Please keep my contact and let us now when you are coming back on your next trip.
We can’t wait to welcome you back to Pestana promenade, and once again thank you for taking the time to post your review on TripAdvisor.
Assuring our best attention at all times, we remain with best regards

Yours Sincerely,

Tania Felgueiras
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Taunton Somerset
Senior Contributor
29 reviews 29 reviews
9 hotel reviews
Reviews in 17 cities Reviews in 17 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed November 6, 2013

I stayed at this hotel for a week's holiday in October, it was our first visit to this hotel. Wow we were impressed with the standard, service and attention paid to all our needs and requests.
The reception staff were always helpful, and in fact all the staff were friendly and attentive.

The hotel and grounds are very attractive and the views are amazing especially if you have a room on the 7th or 8th floor. We were very lucky to get an upgrade from what we originally booked thanks to Tania who made sure we were happy with everything. We were very lucky with our room 1801 which was the best room ever.

Breakfast was always good, and they were happy to cook you an omelette in the morning if required and they replaced the dishes that were empty promptly.

I wouldn't hesitate to recommend this hotel to anyone and if I do return to Madeira again I will definitely be staying at Pestana Promenade.

Room Tip: One of the rooms on the top floor which have the best views.
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  • Stayed October 2013, traveled with friends
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PestanaPromenade, Front Office Manager at Pestana Promenade Ocean Resort Hotel, responded to this review, November 21, 2013
Dear guest,

Thank you for your great feedback on TripAdvisor following your recent stay at Pestana Promenade.
It was with great pleasure that we have read your comments about our service standards as we are all committed to insure the best holiday experience for all our guests and it is rewarding for all of us being able to provide you memorable moments. We have informed and congratulated the team for the service provided.

Please also allow us to thank you for your recommending us to others travelers on tripadvisor and look forward to welcoming you back to Pestana Promenade in a near future.

Wishing you all the best we look forward to have another opportunity to host you in a near future.

Yours Sincerely

Tania Felgueiras
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Derby, United Kingdom
Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
Reviews in 8 cities Reviews in 8 cities
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed November 6, 2013

My partner and I stayed at The Pestana Promenade Ocean Resort last year and our expectations were exceeded hugely in every aspect. After much debate were to stay on holiday, looking at all the photos, facilities and services the Pestana had to offer, we felt it by far looked the best.
Once we arrived in Madeira and were able to see all the other hotels we knew had definitely made the right choice. The hotel is visually appealing, the staff were all so friendly and helpful and the room was absolutely stunning. The location couldn't be any better, bus stops right outside, local shops near by and beautiful restaurants within 5 minutes walk.

I cant rate the hotel or the town enough, we shall most definitely be returning next year !

Room Tip: Definitely try to get a room on the floor that is the same level as the pool, lovely to open the pat...
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  • Stayed December 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PestanaPromenade, Front Office Manager at Pestana Promenade Ocean Resort Hotel, responded to this review, November 21, 2013
Dear guest,

Thank you so much for posting a review of Pestana Promenade Hotel following your recent stay with us and we are very pleased that your expectations were exceeded hugely in every aspect. We are very proud of our Hotel, the interior is very beautiful and as you say visually appealing, property is carefully maintained and location is truly spectacular.
We do pride ourselves of our rooms as they all are equipped with flat screen, hairdryer, air conditioning, telephone, Cable TV, Pay TV, digital safety box, cable or wireless Internet access and mini-refrigerator.

We have passed your kind words to all the team and we do look forward to welcome you back next year.
Please do not hesitate to contact us at any time if we can be of assistance at any time


Yours Sincerely

Tania Felgueiras
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Lytham St Anne's, United Kingdom
Contributor
11 reviews 11 reviews
5 hotel reviews
Reviews in 9 cities Reviews in 9 cities
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed November 4, 2013

The attention to detail in this hotel is extraordinary, the staff in all areas are extremely helpful and anxious to please. Location is ideal for good dining and shopping, but equally there is no need to leave the hotel if desired. Relaxing and stress-free. Highly recommended

Room Tip: Just ask !
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  • Stayed October 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PestanaPromenade, Front Office Manager at Pestana Promenade Ocean Resort Hotel, responded to this review, November 5, 2013
Dear Pippa,

Thank you very much for, your continuous loyalty to our Brand and for this positive feedback following recent stay with us in Pestana Promenade Hotel.
It is a pleasure to read how much you enjoyed the service and facilities we have to offer at the hotel.
It is very nice to note that you were extremely pleased with the service provided by our collegues and found them to be extremely helpful and anxious to please.

It was indeed our pleasure to have you as our guests and we look forward to welcoming you back next year.

Best regards,
Tania Felgueiras
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Portsmouth, United Kingdom
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed November 2, 2013

This was our second stay in two years and looking to go back again soon! Staff are all very friendly and attentive. Our room was spacious and clean and the little touches made us feel very welcome. We arrived at 11am and we were able to check-in early. The second we walked into our rooms we felt the stresses melt away and felt at home!
There is a large choice in the breakfast buffet and also in the evening meals. Happy hour was always well received!
Overall a great place to relax with great facilities.

  • Stayed October 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PestanaPromenade, Front Office Manager at Pestana Promenade Ocean Resort Hotel, responded to this review, November 4, 2013
Dear Nadia,

Thank you so very much, for sharing your feedback on TripAdvisor following your recent stay at Pestana Promenade Hotel.

We were glad to know that you had a Brillant holiday with us once again,
and we would like to thank you for your kind words with regards to the resort it´s facilities which you have kindly mentioned were great and for your positive comments with about breakfast, as well as the evening meals, in the main restaurante.

We were truly happy to read your comments about the team, and I must say I do agree with you, they are really very friendly and attentive.
We will ensure that your compliments are passed on to them. We all strive to give great and impressive service to all of our guests and it makes us happy to read that on your case this was accomplished.
The fantastic ratings you gave us on Tripadvisor are greatly appreciated and we hope we have the opportunity to be at your service again in the near future.

Once again thank you for the kind words and your loyalty to our brand.

Yours Sincerely,

Tania felgueiras
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Peterborough, United Kingdom
Contributor
16 reviews 16 reviews
10 hotel reviews
Reviews in 12 cities Reviews in 12 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed October 31, 2013

We visited this hotel in late October and are already looking to book again.

We arrived 3 hours before check in time and, despite this, we were checked in and shown to our room, which had been upgraded from that booked, by the receptionist who made sure that we were happy with the room. Our bags were delivered to the room by the porter. Throughout our stay this was typical of this efficient, friendly service that we received from all members of staff. We really believed that we were in a hotel where you could not ask the wrong question.

Our room was large, well equipped and had a great sea view. The room was kept spotlessly clean throughout by the maids. The public areas of the hotel were impressive and never seemed to feel crowded. There were ample sun beds around the pool and we never had any difficulties in getting beds.

We only ate breakfast in the hotel but this was of very good quality and there was an extensive selection of food available. It was wonderful to eat breakfast on the terrace in the early morning sun. There are many restaurants, of variable quality, near the hotel but the centre of Funchal is only a 20 minute walk away.

This is a superb hotel where we were made to feel special throughout. We cannot wait to stay here again.

Room Tip: Ask for a full sea view.
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  • Stayed October 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PestanaPromenade, Front Office Manager at Pestana Promenade Ocean Resort Hotel, responded to this review, November 1, 2013
Dear Tim,

Thank you for taking the time to writing a review in TripAdvisor following your recent stay with us.
We were very pleased to recive your great feedback and know that you trully enjoy you stay with us, and that you found our Hotel to be Superb.
We will make shure to share your comments with all the collegueas as they will be delighted to know that their efforts are so well appreciated.
Positive ratings you gave us on Tripadvisor are very welcome and we hope we have the opportunity to be at your service again in the near future.

We all look forward to welcoming you back in Pestana Promenade
Yours sincerly,

Tania Felgueiras
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Pestana Promenade Ocean Resort Hotel

Address: Rua Simplicio dos Passos Gouveia, 31, Funchal, Madeira 9004-532, Portugal
Location: Portugal > Madeira Islands > Madeira > Funchal
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Top resorts Hotel in Funchal
#7 Family Hotel in Funchal
#9 Spa Hotel in Funchal
#10 Business Hotel in Funchal
#13 Romantic Hotel in Funchal
#13 Luxury Hotel in Funchal
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Pestana Promenade Ocean Resort Hotel 4*
Official Description (provided by the hotel):
Situated in front of the spectacular promenade that stretches from Lido to Praia Formosa Beach,this modern and quiet resort offers spectacular views to the ocean. 92% Of the rooms are sea views and offer the commodity you would expect from a luxury hotel in a relaxed manner.112 Family Friendly Rooms and Suites, all equipped with bathtub with shower, and some with separate bathtub and shower, washbasin, WC, hairdryer, air conditioning, telephone, Cable TV, Pay TV, LCD monitor, digital safety box, Business Services is available, cable or wireless Internet access, mini-refrigerator and balcony or terrace. ... more   less 
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Also Known As:
Pestana Promenade Ocean Hotel Funchal
Pestana Promenade Ocean Resort Hotel Madeira/Funchal

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