Stayed at the Pestana Promenade Ocean Resort hotel 7 nights Half Board basis.
Ideal location in the hotel district on the outskirts of Funchal (around 8 euros taxi ride or 30 minute walk). Situated on the main promenade directly on the seafront. A few shops nearby including a small supermarket and plenty of restaurants although as we were half board so we didn't try these out. Also a nice shopping mall about 10 minutes walk away with lots of clothes shops and a sport shop (handy to buy a ball for the pool in there!)
I wouldn't normally mention staff but all the staff in this hotel we encountered including the trainee staff were excellent. Very friendly and welcoming, always willing to take a few seconds for a conversation and to check you are completely happy with everything.
On arrival reception staff were attentive and welcoming. We were given fruit juice as a welcome drink and given Pestana group silver membership which entitled us to 5% discount on drinks and food and the ability to collect loyalty points. We were then shown to our room and given a brief tour of room amenities.
1533 - A large suite on fifth floor with side sea view. The room was situated towards the rear of the hotel above the main air conditioning system so there was a little background noise from the unit and the road to the rear when on the huge balcony but this was not a real problem. I would try for a room on the same level and side in future but a little closer to the sea/front of hotel. Room was first class, lovely décor and well maintained with all facilities, a large lounge, a large bedroom and two bathrooms, one with bath and o/h shower and one with walk in wet room shower. A large wardrobe in the hall with table and chairs for four, a TV in the lounge and bedroom (lots of channel choice including plenty of British channels) and two arm chairs as well as a large sofa bed for the kids in the lounge. There is also a fridge and separate air con for each room.
Pools & Gardens
Best part of the hotel - simply excellent. There are several pools including a children's pool with seating, indoor pool and spa pool. Warm and clear blue water and the infinity pool is superb offering lovely views across the ocean. Garden areas are excellent - plenty of exotic plants and all labelled with scientific and common names for those interested. Plenty of sun loungers around and parasols and pool staff will get and move these for you if you ask. Layout of pool and gardens is excellent and gives a feeling that the area is not overcrowded.
Dining & Bar
Breakfast is buffet self service with a choice of continental cheeses & cold meats, tea, coffee, fruit juices and a wide range of fresh fruit, croissants, bread rolls and freshly made pancakes. There are also the usual full English breakfast items on offer, bacon, fried eggs, beans hash browns etc.. Staff are attentive and replenish items quickly.
Dinner is a themed buffet. Service is provided for drinks and then the buffet is self service with staff very attentive removing finished dishes very efficiently. Each night was themed differently and there was a wide range of hot and cold dishes on offer. Plenty of fish dishes and meat dishes, vegetables, potatoes and rice side dishes. I thought the quality and variety of food to be excellent. The staff were superb always smiling and friendly and nothing too much trouble including arranging ice cream desserts for the children one evening as they didn't like any of the buffet desserts. You could choose to dine outside on the terrace on inside. We mainly chose outside as the terrace was in the shade by about 7pm and there was a nice breeze (I guess hence the name Breezes for the restaurant). You dine and look out at the vast ocean- nice. Some evenings there was entertainment e.g. Madeira night included local dancers/performers and the tables were rearranged to be next to the swimming pool
Happy hour in the bar is between 5-7pm and again wide range of cocktails on offer as well as the rather good local Coral lager. Prices are 50% discounted and a round of drinks e.g. pint of beer, two cocktails and two soft drinks would cost around 13euros- bargain. Service always very good again in this area.
Overall, a truly excellent hotel. All the staff are a credit to Madeira and the Pestana group. They made our stay a most welcoming one.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Thank you for your exceptional review following your recent stay at the Pestana Promenade Hotel.
It is very rewarding to hear that you felt the hotel was fantastic and that you loved your experience,
We were thrilled that you found the Team to be excellent, very friendly and welcoming, a credit to Madeira and the Pestana group.
We were delighted that you were well looked after and that we took care of everything that you needed
We were also please that you liked your room, the location and that your overall experience was memorable. Thank you once again.
We do hope that we will have the pleasure of welcoming you back on a future visit.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.