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Pestana Promenade Ocean Resort Hotel: Traveler Reviews

4.0 of 5
Rua Simplicio dos Passos Gouveia, 31, Funchal, Madeira 9004-532, Portugal
Hotel amenities
Pestana Promenade Ocean Resort Hotel
Ranked #13 of 92 hotels in Funchal
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655 reviews from our community

Traveler rating
    472
    151
    24
    5
    3
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Families
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Couples
418
 
Solo
17
 
Business
9
 
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Date Rating
Purley
Senior Reviewer
8 reviews 8 reviews
7 hotel reviews
Reviews in 7 cities Reviews in 7 cities
6 helpful votes 6 helpful votes
“A Great Place to Stay”
5 of 5 stars Reviewed March 17, 2013

We have just come back from a 1 week stay at this hotel.Everything was really great. All of the staff are helpful especially in the restuarant. The room that we had was top rate although it was a bit cool too use our own jacuzzi. We used the Spa facilities every day, which were very welcome as we did a lot of walking (indoor pool, jacuzzi, steam room and sauna). The hotel is about 30 min walk into the old town of Funchal or a 5 min bus ride which stops outside the hotel. The hotel food was very good for both breakfast and dinner with a number of delicious local fish dishes.
Without a doubt this is a hotel worthy of their rating and if this is your first time in Madeira then this is a grat choice. There are no tea/coffee facilities in the room but they provided us with a kettle. Also very good onsite tour information office where Elizabeth is very helpful. Make sure you at least do the West Island tour and take the cable car to Monte.

Room Tip: We went for the Junior Suite. Rooms on the 5th and 6th floors at the front get the best views. All h...
See more room tips
  • Stayed March 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
Ask BGJ_1 about Pestana Promenade Ocean Resort Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PestanaPromenade, Front Office at Pestana Promenade Ocean Resort Hotel, responded to this review
April 9, 2013
Dear Guest

We present our sincere gratituide for presenting your travel review, which we believe to be of great help to all those who may choose to visit us in the future.

We thank you for the positive comments conveyed to our staff and resort facilities.

We will be sure to pass on such polite words in your behalf.

With our kindest regards,

Front Desk
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Woking
Contributor
19 reviews 19 reviews
6 hotel reviews
Reviews in 11 cities Reviews in 11 cities
8 helpful votes 8 helpful votes
“Lovely stay”
5 of 5 stars Reviewed March 16, 2013 via mobile

Stayed here last week in feb. Having seen this hotel from previous visits & location booked last minute. Excellent facilities & location . Thoroughly enjoyed indoor pool as weather no great. Happy hour in bar is excellent. Stayed on B&b basis which I can say was excellent as plenty of restaurants nearby . Would gladly return

Stayed February 2013, traveled as a couple
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Ask WokingJezza about Pestana Promenade Ocean Resort Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PestanaPromenade, Front Desk at Pestana Promenade Ocean Resort Hotel, responded to this review
April 9, 2013
Dear Guest

We thank you for your visit and for your support to this traveler's review website.

It is with enourmous satisfaction that we become aware your stay went accordingly to plan and behond what you inicially expected.

We will be looking forward to your return visit,

With our kindest regards,

Front Desk
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Hitchin
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
“An excellent hotel - whatever the weather.”
5 of 5 stars Reviewed March 14, 2013

I recently spent five days at the Pestana Promenade Hotel and had a wonderful time, despite less-than-perfect weather. The only negative was that we couldn't stay longer.

The hotel is very well situated overlooking the sea and with restaurants nearby. It's an easy 30-35 minute walk into Funchal but the local bus stops outside the hotel. The service is frequent and cheap.

The hotel and grounds are beautiful. Service is impeccable and the rooms spacious and very well equipped. We had a side sea view and our room included a kitchen area with fridge, dishwasher, kettle, toaster and hob, as well as cutlery,crockery and glassware - everything you need and excellent quality.

We slept like logs - the beds were extremely comfortable and there was complete silence at night. I've never stayed in a hotel where there have been no banging doors or noise from other guests.

The outdoor pool, although beautiful and the subject of numerous photos, was FREEZING COLD. The indoor pool was warm and never crowded and towels for the pool are provided in the hotel rooms. Further towels are available on request.

Breakfast was excellent and offered plentiful amounts of hot and cold food, cereal, fruit and a vast array of breads and bakery items. The buffet was re-stocked every few minutes and one day there was even champagne!

We didn't eat in the hotel in the evening but did take advantage of the "happy hour" between 5-7 p.m. when all drinks were half price. There are many restaurants close to the hotel but most of them are mediocre. However, we did find a very good Italian restaurant "Luigis" a little further along the road to Funchal opposite Reids Hotel - food good, inexpensive and staff very professional and courteous.

We booked a day trip of the West Coast by mini-bus - 20 euros each and an excellent day out. A word of warning - there are numerous trips on offer for less than this amount but a lot of them are part of a "time share scam". The usual advice applies -if it looks too good to be true it probably is"!

Madeira Airport Transfers operate a service from the airport to your hotel for £20 euros each way - pre-bookable but pay on arrival at your hotel. The drivers are exellent; smart, professional, reliable and very knowledgable - thorougly recommended.

We were a little unlucky with the weather. We had two days of torrential rain and gale force winds and got soaked a number of times! We went into Funchal on the local bus on one of these days, hoping to go on the cable car, but it was cancelled due to the weather. There is a lot of buiding work underway at the quayside/harbour area but the rest of the town is worth a visit.

A good proportion of visitors are over middle-age but this is what makes Madeira such a pleasant place to be - no drunks, "chavs" or unruly behaviour!

  • Stayed March 2013, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
Ask Norma B about Pestana Promenade Ocean Resort Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PestanaPromenade, Front Office at Pestana Promenade Ocean Resort Hotel, responded to this review
April 9, 2013
Dear Guest

We thank you for posting your travel experience.

It is undoubtedly fabulous to receive such pleasant review in matters of our resort location, staff performance and Island endowments.

Little we can as for the weather, only expect it may change along the week.

We will surely be expecting your return visit

With our kindest regards,

Front Desk
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barnsley
Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
8 helpful votes 8 helpful votes
“Amazing!”
5 of 5 stars Reviewed March 13, 2013

I have stayed here a couple of time now whilst visiting Madeira with my Grandparents, and I can honestly say I love this hotel! The rooms are beautiful! The reception area is breath taking and you cannot fault the staff one bit! Its fairly close to the local supermarkets and extremely close if you'd like a dip in the sea. Would return to this hotel over and over! Its like a home from home! The only little niggle is, the pool can get fairly warm, however they may have sorted this out by now. A beautiful hotel on a beautiful island.

  • Stayed July 2012, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
See 3 more reviews by livlar for Funchal
Ask livlar about Pestana Promenade Ocean Resort Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PestanaPromenade, Front Office at Pestana Promenade Ocean Resort Hotel, responded to this review
April 9, 2013
Dear Guest

We thank you for your visit to our resort and for submiting our travel experience.

It is with great pleasure that we receive such good comments concerning our hotel facilities, its location and good service provided by our staff.

As for our outdoor pool, we apologize for this being fairly warm.
Due to the fact the outdoor pool is heated by solar panel, the water temperature will vary accordingly with the weather temperature on the day.

Nonetheless, please rest assured that this point will be adressed to the department in question for improvements that may be needed in the future.

With our warmest regards,

Front Desk
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uk
Contributor
13 reviews 13 reviews
12 hotel reviews
Reviews in 12 cities Reviews in 12 cities
34 helpful votes 34 helpful votes
“very, very good but a couple of quibbles.”
4 of 5 stars Reviewed March 4, 2013

as everyone says, the hotel is a fantastic building and the staff really are excellent. we had a few reservations about the room, mainly no tea making kit and lack of storage space. the classic side sea view room was huge but had a lot of wasted space, which was filled with furniture that didnt need to be there. the wardrobe was big enough but needed more hangers, but there are only 3 small drawers which is not enough for 2 people. it seems that the lack of kettle is a pestana policy in all of its hotels, which is a bit petty considering that this is a 4 star hotel. we took our own but this took up valuable suitcase space. we also took beach towels, not being aware that these were provided. so, more wasted space! the safe is free, which is good and you get 7 days free wi-fi, which is availiabe all over the hotel, including the bedrooms. it seems that they used to charge 18e for this, so that is another good point in their favour. the breakfast comes straight from central casting, being the buffet type that you will get anywhere in europe these days, but not bad.
it was our first time in madeira, and we were very impressed that it felt clean and safe , everywhere that we went. it caters mainly for older people, so if you are expecting magaluf you will be dissapointed. we also thought that we were going to break a world record by not seeing a fat man wearing a replica english football shirt for an entire week, but we spotted one on our last day. still,you cant have everything! as everyone says, there are lots of places to eat near the hotel. we liked the 'hole in one' pub, more relaxed than restaurants and with good live music.
we did the ' being pulled down a hill in a basket' thing which was was a bit of a tourist trap, but where else do you get the chance to do it?
all in all, a fantastic hotel but those couple of quibbles stopped it getting 5 out of 5. we had a fantastic holiday and would return without hesitation.

  • Stayed February 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 6
Ask bill50uk about Pestana Promenade Ocean Resort Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PestanaPromenade, Front Office at Pestana Promenade Ocean Resort Hotel, responded to this review
April 9, 2013
Dear Guest

We thank you your latest visit to the Pestana Promenade Ocean Resort and for your time in submiting this review.

It is with great satisfaction that we come upon such good comments concerning our building and its staff performance.

As for the less positive comments, we assure you such will be adressed to all departments envolved for future improvements.

We take the opportunity to clarify some points. Indeed we do not provide in all our rooms coffee and tea facilities or/and kettle upon arrival, however such item may be requested to the main reception of the hotel, or even before your arrival by e-mailing to the reception of the hotel. Such item depends of availability, however we always do our very best to provide it.

As for the lack of storage space, rest assured such matter has been already adressed to the department in question so to better serve you in the future.

With our kindest regards,

Front Desk
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
 
 
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Additional Information about Pestana Promenade Ocean Resort Hotel

Also Known As:
Pestana Promenade Ocean Hotel Funchal
Pestana Promenade Ocean Hotel
Pestana Promenade Ocean Resort
Pestana Promenade Ocean Resort Hotel Madeira/Funchal
Address: Rua Simplicio dos Passos Gouveia, 31, Funchal, Madeira 9004-532, Portugal
Region: Portugal > Madeira Islands > Madeira > Funchal
Amenities:
Bar/Lounge Business Center Fitness Center Free High-Speed Internet Restaurant Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Business Hotels in Funchal
#7 Family Hotels in Funchal
#11 Romantic Hotels in Funchal
#12 Luxury Hotels in Funchal
Price Range: $$
Hotel Class:4 star (4*)
Official Description (provided by the hotel):
Situated in front of the spectacular promenade that stretches from Lido to Praia Formosa, the resort offers spectacular views to the ocean. 92% of the rooms are sea views and offer the commodity you would expect from a luxury hotel in a relaxed manner.112 Rooms and Suites, all equipped with bathtub with shower, and some with separate bathtub and shower, washbasin, WC, hairdryer, air conditioning, telephone, Cable TV, Pay TV, LCD monitor, digital safety box, cable or wireless Internet access (at charge), mini-refrigerator and balcony or terrace. ... more   less 
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