We have just come back from a 1 week stay at this hotel.Everything was really great. All of the staff are helpful especially in the restuarant. The room that we had was top rate although it was a bit cool too use our own jacuzzi. We used the Spa facilities every day, which were very welcome as we did a lot of walking (indoor pool, jacuzzi, steam room and sauna). The hotel is about 30 min walk into the old town of Funchal or a 5 min bus ride which stops outside the hotel. The hotel food was very good for both breakfast and dinner with a number of delicious local fish dishes.
Without a doubt this is a hotel worthy of their rating and if this is your first time in Madeira then this is a grat choice. There are no tea/coffee facilities in the room but they provided us with a kettle. Also very good onsite tour information office where Elizabeth is very helpful. Make sure you at least do the West Island tour and take the cable car to Monte.