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“very, very good but a couple of quibbles.” 4 of 5 stars
Review of Pestana Promenade Ocean Resort Hotel

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Pestana Promenade Ocean Resort Hotel
4.0 of 5 Resort   |   Rua Simplicio dos Passos Gouveia, 31, Funchal, Madeira 9004-532, Portugal   |  
Hotel amenities
Ranked #14 of 91 hotels in Funchal
uk
Contributor
12 reviews 12 reviews
11 hotel reviews
Reviews in 12 cities Reviews in 12 cities
32 helpful votes 32 helpful votes
“very, very good but a couple of quibbles.”
4 of 5 stars Reviewed March 4, 2013

as everyone says, the hotel is a fantastic building and the staff really are excellent. we had a few reservations about the room, mainly no tea making kit and lack of storage space. the classic side sea view room was huge but had a lot of wasted space, which was filled with furniture that didnt need to be there. the wardrobe was big enough but needed more hangers, but there are only 3 small drawers which is not enough for 2 people. it seems that the lack of kettle is a pestana policy in all of its hotels, which is a bit petty considering that this is a 4 star hotel. we took our own but this took up valuable suitcase space. we also took beach towels, not being aware that these were provided. so, more wasted space! the safe is free, which is good and you get 7 days free wi-fi, which is availiabe all over the hotel, including the bedrooms. it seems that they used to charge 18e for this, so that is another good point in their favour. the breakfast comes straight from central casting, being the buffet type that you will get anywhere in europe these days, but not bad.
it was our first time in madeira, and we were very impressed that it felt clean and safe , everywhere that we went. it caters mainly for older people, so if you are expecting magaluf you will be dissapointed. we also thought that we were going to break a world record by not seeing a fat man wearing a replica english football shirt for an entire week, but we spotted one on our last day. still,you cant have everything! as everyone says, there are lots of places to eat near the hotel. we liked the 'hole in one' pub, more relaxed than restaurants and with good live music.
we did the ' being pulled down a hill in a basket' thing which was was a bit of a tourist trap, but where else do you get the chance to do it?
all in all, a fantastic hotel but those couple of quibbles stopped it getting 5 out of 5. we had a fantastic holiday and would return without hesitation.

  • Stayed February 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PestanaPromenade, Front Office at Pestana Promenade Ocean Resort Hotel, responded to this review, April 9, 2013
Dear Guest

We thank you your latest visit to the Pestana Promenade Ocean Resort and for your time in submiting this review.

It is with great satisfaction that we come upon such good comments concerning our building and its staff performance.

As for the less positive comments, we assure you such will be adressed to all departments envolved for future improvements.

We take the opportunity to clarify some points. Indeed we do not provide in all our rooms coffee and tea facilities or/and kettle upon arrival, however such item may be requested to the main reception of the hotel, or even before your arrival by e-mailing to the reception of the hotel. Such item depends of availability, however we always do our very best to provide it.

As for the lack of storage space, rest assured such matter has been already adressed to the department in question so to better serve you in the future.

With our kindest regards,

Front Desk
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
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English first
1 review
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed March 4, 2013

I spent a week at this fabulous hotel. The facilities were wonderful and best of all the welcome and service we got exceptional. I would truly recommend it to anyone looking for a relaxing, 'posh' but great value hotel.

  • Stayed February 2013, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PestanaPromenade, Front Office at Pestana Promenade Ocean Resort Hotel, responded to this review, April 9, 2013
Dear Guest

We thank you for submiting your travel experience.

It is with great joy that we come aware that you have throughly enjoyed you stay in our presence.

Conveying our uttmost attention at all times,

With our kindest regards

Front Desk
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Brighton, United Kingdom
2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed March 3, 2013

Thank you for a fantastic 1st wedding anniversary visit, with your kind complimentary champagne in our room, discounts on massages in a beautiful couples room so we could enjoy them together and a room upgrade to sea view, what a fantastic experience. Your staff were extremely professional and accommodating throughout, and we have recommended your hotel to all of our friends interested in visiting madeira in the future.

  • Stayed February 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PestanaPromenade, Front Office at Pestana Promenade Ocean Resort Hotel, responded to this review, April 9, 2013
Dear Guest

We thank you for your visit and for submiting your travel experience.

It is with great pride that we come upon such excellent review.

We cannot thank you enough, we can only promise to keep up the good work and continue to provide memorable moments to those that choose to vist us.

With our kindest regards

Front Desk
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Halesowen, west midlands
Senior Contributor
23 reviews 23 reviews
14 hotel reviews
Reviews in 15 cities Reviews in 15 cities
35 helpful votes 35 helpful votes
5 of 5 stars Reviewed March 1, 2013

Myself and my fiancé stayed here for the last few days of January into February. The weather was lovely and sunny. This is the first time in Funchal and also the first time in a Pestana hotel, but I can definitely say, we would consider coming back. We stayed B&B and our room was on the ground floor. We had a lovely view of the sea through the gardens. We were also 2 minutes away from the indoor swimming pool, jacuzzi and sauna. My fiancé used these more than I did, but I did use them and they were great. The outdoor swimming pools were extremely cold, but after a few hours in the sun, it was just what you needed. The food for breakfast was plentiful, varied and good tasting. You could not ask for anything else. The location of the hotel is also good. You can get to the promenade from the door by the pool and this takes you on some lovely sea view walks. I would recommend this hotel to others, but be prepared for the fact that madeira is a quiet place, where eating and having a few gentle drinks at night is the way of life. Lovely relaxing spot to go on a weeks break.

Room Tip: A lot of people think you need to be high up to get good views. We had a lovely secluded spot on the...
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  • Stayed January 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PestanaPromenade, Front Office at Pestana Promenade Ocean Resort Hotel, responded to this review, April 9, 2013
Dear Guest

We thank for posting your review in this website and suport in a better customer service.

It is overwhelming to hear that you have celebarated such a special occasion and that the experience was enjoyable to your liking.

Concerning the less positive point conveyed towards our outdoor pool being cold, we hereby inform that such pool is heated by solar panel, therefore the water temperaturte will always vary depending on the climate temperature on the day.

Once more we thank you for your last visit and for your testomony in this review.

Peresenting our uttmost regards,

Front Desk
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Nuneaton, United Kingdom
Senior Contributor
27 reviews 27 reviews
4 hotel reviews
Reviews in 15 cities Reviews in 15 cities
22 helpful votes 22 helpful votes
5 of 5 stars Reviewed March 1, 2013

Just returned from a week at the Pestana Promenade, which is located in the 'hotel area' just outside of Funchal itself. Overall this is a lovely hotel, with good facilities and service.

Pros:
- Location is good with several restaurants within easy walking distance, and Funchal Old Town a short taxi ride away.

- Very clean and well presented, in all common areas, poolside and rooms.

- Staff are excellent. Very friendly, helpful and genuniely want to ensure you have a good stay. Any requests made, for extra towels, booking taxis, etc. were met with courtesy and in a timely fashion.

- Restaurants and bars are modern, clean and comfortable. The bar and waiting staff are friendly and speak excellent English. We only took breakfast in the hotel and this was well laid out, and plentiful. Some may consider the selection limited, but it had everything you could want and dishes were refreshed by the chef regularly.

- This was the first four star hotel I have visited where the gym was actually usable and the equipment was of a good standard, clean and maintained. I find most hotel gyms very disappointing!

Cons:
- Some of the bar and snack prices are on the high side, but in my opinion, this is common is most hotels of this rating. However, the bar does offer a daily 'happy hour' which makes it more affordable.

- The Pestana Group do offer 'vacation club/time share' accommodation, which in many ways is a positive. It means facilities are well maintained and you do feel you are getting more for your money. However, you will see parties of people being shown around the Hotel, so it can feel a little intrusive. Also, this does mean that if you are staying on another basis, you do need to be prepared to be approached by the vacation club rep with a view to selling you their offer. This did happen to us, but I have to say the rep was not pushy and when we made it clear we were not interested he did not pester us.

- The beds were large and the matresses comfortable, but all the pillows in our room were terrible. They felt very old and lumpy and it made it difficult to get a comfortable nights sleep.

- There are no concessions made for children beside high chairs in the restaurant and access to the swimming pool (although I knew this on booking, so it isn't really a negative). So if you are looking for lots of activities for children this is not the place for you.

On the whole, I very much enjoyed my stay and would not hesitate to return. The facilities are a step above the average and the staff were excellent.

Room Tip: All rooms have a sea view or partial sea view, but ground floor rooms offer easier access to hotel f...
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  • Stayed February 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PestanaPromenade, Front Office at Pestana Promenade Ocean Resort Hotel, responded to this review, April 9, 2013
Dear Guest

We thank you for sharing your review and for your interest in both our resort and Group.

It is always of good interest to us to have your feedback concerning your last visit, which enables us to improve in the service and facilities at disposal.

Please rest assured the less positive points conveyed in this review will be fairly adressed so to better serve you and others in the future,

With our kindest regards

Front Desk
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Melbourne, UK
Senior Contributor
22 reviews 22 reviews
11 hotel reviews
Reviews in 15 cities Reviews in 15 cities
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed February 28, 2013

Third time in a Pestana hotel - loved it. Wish we'd asked where our room was as we overlooked the back of the kitchen and the car park but to be honest we weren't in the room much but breakfast on our balcony could have been prettier. But - staff, food, facilities, pool, bar, everything was just perfect, with half price happy hour cocktails thrown in for good measure.

Room Tip: Sea view would have been preferable - we overlooked the car park on the shady side and above the kit...
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  • Stayed November 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PestanaPromenade, Front Office at Pestana Promenade Ocean Resort Hotel, responded to this review, April 9, 2013
Dear Guest

We thank you for submiting your review through this website and we cannot thank you enough for your continuous belief in our resort and group.

Concerning the room allocation, we apologize ourselves for its location. Nonetheless, on your next visit, if you do not find the room up to our standards, please do let us know so we may present other options.

We will be sured to convey such good remarks to all staff, so to keep up the good work.

With our kindest regards,

Front Desk
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Torquay, United Kingdom
Contributor
16 reviews 16 reviews
9 hotel reviews
Reviews in 8 cities Reviews in 8 cities
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed February 24, 2013

We have been staying here since it opened in 2009. Originally we stayed for a week each February and then we decided to stay in November and February.

We love the place!! It has become 'home from home. The rooms, staff and facilities are excellent.
Because we stay in an apartment we have not used the restaurant for breakfast or evening meals so cannot comment on the quality or standard of food.

The Hotel is well placed for local restaurants and supermarkets and the walk into the centre of Funchal takes around 30 minutes.

We highly recommend it!

Room Tip: Rooms on the south side are quieter"
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  • Stayed February 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PestanaPromenade, Front Office Manager at Pestana Promenade Ocean Resort Hotel, responded to this review, February 25, 2013
Dear Guest,

Thank you for continuous loyalty to Pestana Promenade Hotel and for writing such a positive review, following your recent stay here with us.
Your recommendation is greatly appreciated as are your compliments regarding our Staff and exelent rooms and facilities.
We hope to welcome you back very soon.

Yours Sincerely

Tânia Felgueiras
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Pestana Promenade Ocean Resort Hotel

Address: Rua Simplicio dos Passos Gouveia, 31, Funchal, Madeira 9004-532, Portugal
Location: Portugal > Madeira Islands > Madeira > Funchal
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Top resorts Hotel in Funchal
#6 Family Hotel in Funchal
#9 Spa Hotel in Funchal
#11 Business Hotel in Funchal
#13 Romantic Hotel in Funchal
#13 Luxury Hotel in Funchal
Price Range (Based on Average Rates): $
Hotel Class:4 star — Pestana Promenade Ocean Resort Hotel 4*
Official Description (provided by the hotel):
Situated in front of the spectacular promenade that stretches from Lido to Praia Formosa Beach,this modern and quiet resort offers spectacular views to the ocean. 92% Of the rooms are sea views and offer the commodity you would expect from a luxury hotel in a relaxed manner.112 Family Friendly Rooms and Suites, all equipped with bathtub with shower, and some with separate bathtub and shower, washbasin, WC, hairdryer, air conditioning, telephone, Cable TV, Pay TV, LCD monitor, digital safety box, Business Services is available, cable or wireless Internet access, mini-refrigerator and balcony or terrace. ... more   less 
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Also Known As:
Pestana Promenade Ocean Hotel Funchal
Pestana Promenade Ocean Resort Hotel Madeira/Funchal

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