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“Almost perfect” 4 of 5 stars
Review of Pestana Promenade Ocean Resort Hotel

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Pestana Promenade Ocean Resort Hotel
4.0 of 5 Resort   |   Rua Simplicio dos Passos Gouveia, 31, Funchal, Madeira 9004-532, Portugal   |  
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Hotel website
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Hotel amenities
Special Rate
€74 (EUR)
Ranked #14 of 89 Hotels in Funchal
Certificate of Excellence
London, UK
Contributor
15 reviews 15 reviews
8 hotel reviews
Reviews in 9 cities Reviews in 9 cities
41 helpful votes 41 helpful votes
“Almost perfect”
4 of 5 stars Reviewed February 14, 2013

Dear fellow traveller, I have just returned from a 7 night B&B stay at Pestana Promenade Ocean Resort, here is my review....

I booked through Expedia with transfers which were through EV Tours, we were at the hotel in around 35 minutes.

First of all, the hotel is exactly what it looks like on the website, beautiful and big! We received a complimentary drink, were checked in within 5 minutes, and shown to our room. The room was beautiful, big, balcony overlooking a beautiful seaview, with a sofabed, and small couch. It also had a fridge, tv, hairdryer and the best thing....in the bathroom you can put on the radio, brilliant touch!

The hotel itself is lovely, reception is on Level 5, we were on level 1, where there is also a gym and games room consisting of a pool table, tv, and a full bookshelf. We were in love with the spa, the Jacuzzi is lovely, the only downside is although it closes at 8pm, they switch off the bubbles around 7/730 which is a shame, I went in at 7pm thinking I have an hour to enjoy only to find no bubbles, I was unable to convince the nice spa receptionist to turn the bubbles back on by pointing out ‘but it closes at 8pm’!

They have a great 50% off Happy hour 5-7pm everyday, so cocktails cost around 2.80 euros, can’t go wrong there!

Breakfast....what a choice! Hot food – beans, egg, bacon etc. Cold – ham, cheese etc, fruits, cakes, cereal, juices, hot drinks plus lots more! They also make waffles, which were heaven, I would recommend you toast them twice so they are crunchy and beautiful with chocolate and strawberry sauce & cream! We ate around 8am everyday with no issues, on the last day we went down at 9am, it was much more busier, with many items empty, so before 9 is a good time.

After all this good stuff you maybe wondering why I have knocked off a star. Unfortunately after 2 days I noticed ants in the bathroom, at first ignored them, but after i saw a couple in the bedroom I called down to reception. I was told there are no cleaners around, they can send a spray up or change our room. It was 10pm, we didn’t want to inhale any fumes, plus too tired to move rooms so we asked if this can be sorted in the morning as we’d be out all day. Next evening, yes the room had been cleaned, but there were still ants around. It didn’t bother my roommate, but it did bother me, I didn’t call down again – what was the point really, there was no guarantee any other room would be better, so I somehow stuck out the last 4 days in the same room. My only other issue is the cleanliness, they should start hoovering in rooms as well to pick up dust and hairs – not a major issue but noticeable.

Other than this, the hotel is perfect, the staff lovely and I still highly recommend staying here. The hotel is very big, with different seating areas all tastefully decorated, I can imagine in peak season it must be heaving.

They provide evening entertainment, we were usually out so only caught the end of it most days, of what we did see it was brilliant. Alot of other reviewers have mentioned the noise from the entertainment....yes it can get quite loud, the staff do close the main doors that lead to the bedrooms though. I guess you would only struggle if your bedroom is one of the first few in the corridor, it was not an issue for us. If you are planning quiet nights in at 9pm you should ask for a room lower down in the corridor.

Finally, location is really good. I have stayed in the area before so knew what to expect, its close to shops, restaurants, and bus stops. Bus 1 and 2 takes you to funchal in 10-15 minutes for €1.90 single, or you can walk in around 30-40 mins depending on pace.

There is a lovely restaurant, Bella Ilha at 5 minutes walk from the hotel, lovely food, cheap prices (8-10 slice pizza and drinks and salad cost us €13). I must add portion sizes are huge, so for most meals we either took the rest with us which made dinner, or we ordered 1 meal to share.

Overall, we had a wonderful stay, the staff were amazing, made us feel very welcome and nothing was too much trouble, to the point they even gave us a cup of washing up powder so we could do our own washing in the room! Highly recommended hotel!

Room Tip: Level 1 has amazing sea views. Stay further into the corridor to avoid the noise from entertainment...
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  • Stayed February 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PestanaPromenade, Front Office Manager at Pestana Promenade Ocean Resort Hotel, responded to this review, February 18, 2013
Dear Guest,

Thank you for posting a review following your recent stay with us at Pestana Promenade Hotel.
Your feedback will certainly assist us in our commitment of service and product excellence. Allow us firstly to apologize for the shortfalls encountered in the room cleaning. Please be assured that we have shared this with the concerned department head to relook at these matter to avoid the same from reoccurring in the future.

On a more positive side, we thank you for your comments with regards to the Hotel Views and facilities, and also regarding your Room and Breakfast.

Once again, we would like to present our sincere apologies for the inconvenience that you experienced during your stay and we really hope that this has not deterred you from returning as we all look forward to welcoming you back to Pestana Promenade Hotel, hopefully in the very near future.
Yours sincerely
Tânia Felgueiras
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1,049 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (341)
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English first
Midlands UK
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
32 helpful votes 32 helpful votes
5 of 5 stars Reviewed February 13, 2013

Had an excellent time in this hotel, 7 days in January/February 2013, very relaxing.
Very clean modern accommodation, helpful and friendly staff, lovely pool.
get a sea view if you can (My 'limited sea view' room had, well, a lovely sea view!)
Only slight down side I think would be the buffet breakfast, which is probably on a par with most buffet breakfasts in hotels, being fairly bland, couldn't fault the food in the pool bar, very nice!

  • Stayed January 2013, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PestanaPromenade, Front Office Manager at Pestana Promenade Ocean Resort Hotel, responded to this review, February 19, 2013
Dear Guest,

Thank you so much for your very review which is most helpful for us and everyone considering Pestana Promenade for their upcoming travels.

We appreciate your valuable time taken to write this review. We are pleased to hear that you had an excellent time with us . Our Team at Pestana Promenade is focus to keep up with our Guest´s your expectations.
We already forward your comments about breakfast to our F&B Manager, so that necessary action can be taken to rectify these shortfalls.
We would like to thank you for your comments and hope that we will have the pleasure of welcoming you back soon to Pestana Promenade Hotel.

Yours Sincerely;
Tânia Felgueiras
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Torquay, United Kingdom
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed February 12, 2013

We booked through Easy Jet and the whole trip went like clockwork so we will be using them again. The Island was really beautiful, the weather exceeded expectations (by 5-7 degrees) and the Hotel could not have been a better place to stay. Service and standard of facilities throughout was excellent. We booked a superior room and it was worth the little extra - outlook and sun on the balcony were special. The Happy Hour from 5-7pm each evening (half price drinks) was a great touch. Pools, Turkish Bath and Jacuzzi were my favourite!

Room Tip: Go for the Superior rooms on the upper floors (higher numbers get sun in the am and pm). Look for k...
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  • Stayed February 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PestanaPromenade, Front Office Manager at Pestana Promenade Ocean Resort Hotel, responded to this review, February 13, 2013
Dear Guest,

We are delighted to read how much you enjoyed your holiday with us at Pestana Promenade and sincerely appreciate you taking the time to post a review of your experience.

Thank you for acknowledging so many positive elements of your holiday, as it is from your feedback that we will be able uphold our commitment to excellence.

Your feedback is much appreciated and has been shared with all our team. It would be our pleasure to welcome you back to our hotel in the near future.

Yours sincerely

Tania Felgueiras
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Devon
Top Contributor
59 reviews 59 reviews
19 hotel reviews
Reviews in 33 cities Reviews in 33 cities
46 helpful votes 46 helpful votes
5 of 5 stars Reviewed February 8, 2013 via mobile

We booked this holiday after lots of research and got 10 days (9 nights) B&B through Easijet from Bristol to Funchal for £560 each including taxes, transfers and baggage as well as a 'superior' full sea view room. It is stunning ... and we are so pleased with this lovely hotel. I had emailed ahead to ask for a high floor room away from noisy public passages or lifts and we got it. Room 1802 right on the top floor with a balcony and view to die for. The food is a good standard. The room clean and nicely decorated. We asked for a kettle and got one the same morning. Smashing pool, jacuzzi, sauna, Turkish bath etc. the location is good with local buses passing on the main road and a lovely promenade through a gate in the gardens so you can walk into Funchal in about 20 mins. A lovely hotel all round.

  • Stayed February 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PestanaPromenade, Front Office Manager at Pestana Promenade Ocean Resort Hotel, responded to this review, February 14, 2013
Dear Guest,

Thank you for sharing your experience from your recent stay with us at Pestana Promenade Hotel on Tripadvisor.

We are delighted to read that you truly enjoyed your stay with us and that you were happy with the services provided by our colleagues. Thank you for the feedback and for mentioning so many positive elements about the resort. We try to make sure that we exceed each and every guest expectations.
Positive reviews like yours always serve as an added motivation to the entire team to maintain the highest level of service at all the times to all our guest.

Once again, thank you for taking the time to post your review on Tripadvisor. We look forward to welcoming you back on your return to Pestana Promenade Hotel.

Yours Sincerly

Tânia Felgueiras
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dunfermline, United Kingdom
Senior Reviewer
6 reviews 6 reviews
Reviews in 6 cities Reviews in 6 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed February 5, 2013

Just returned from 7 nights stay at the Promenade and was impressed by the overall quality and standard. We had booked for bed and breakfast and have no problems with the variety and quality of the food available. Only slight problems are that a) there is only one inefficient toaster and the food area is small. Thankfully it wasn't too busy during our stay but I can forsee problems if a lot of guests arrive at the one time.
We had one evening buffet and I was a bit disappointed with it. The meat, which was being freshly cooked and carved was a bit tough and the selection of vegetables and salad, while OK was nothing startling. Considering the food we experienced at nearby restaurants, this was secondrate and overpriced.
Facilities were excellent and the grounds were very neat and well maintained.
One sad point is that entertainment was provided every night, yet hardly any guests attended. It must have been soul destroying for the artists. It was on rather early so perhaps this is the reason.
Only other gripe: apparently we were "upgraded" to a seaview room. However our room was on the ground level and our only view was of a large bush and the indoor swimming area. If the windows of the pool were not steamed up, which sometimes they were, you could just make out the Atlantic and no more! We pointed this out and were offered a move. However as we liked the rooms location and being able to step out into the gardens we opted to stay. I do believe that they are using the wrong terminology for this particular room.

Room Tip: If you must have a sea view, you need to be up one floor!!!
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  • Stayed January 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PestanaPromenade, Front Office at Pestana Promenade Ocean Resort Hotel, responded to this review, February 6, 2013
Dear Guest

We thank you taking part of your valuable time in posting your review.

It is with great satisfaction that we become aware that your stay in our resort has been an enjoyable one.

As for the less positive remarks , we assure you such will be forward to our management for their knowledge and for future changes if they become needed.

We would like to have the pleasure of your return visit once more in the future.

Until then,

We present our kindest regards

Front Desk
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Hull east yorkshire
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed February 5, 2013

Fantastic hotel - immaculate - beautiful and stunning surroundings. Pool area - amazing - so many gorgeous flowers everywhere. Lovely rooms (we stayed in a superior room). Very friendly and accommodating staff. Exceeded expectations!! Lots of WOW factors!! Would recommend this hotel for a relaxing break away from the stresses and strains of everyday life. The spa facilities were great as well. Breakfast was plentiful and we sat out to eat on the decking in the sunshine at the end of January!! It is a 40 minute walk into the old town but it is a pleasant walk (plenty of hills though!). We also walked the opposite way into the fishing village which is a good walk to a quirky little village. Thank you very much to all the staff at Pestana Promenade for making our holiday so memorable!

  • Stayed January 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PestanaPromenade, Front Office at Pestana Promenade Ocean Resort Hotel, responded to this review, February 6, 2013
Dear Guest

We thank you for posting your travel experience, as I am sure it will be of big help to others who may be yet undecided towards visiting our Island and resort.

We thank you for the good remarks provided to our staff and facilities. It is extremelly rewarding to receive such polite words from your behalf, as it fills us with pride and stamina to keep up with the good work.

Looking forward to your return visit,

We present our kindest regards

Front Desk
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United Kingdom
Top Contributor
69 reviews 69 reviews
31 hotel reviews
Reviews in 36 cities Reviews in 36 cities
51 helpful votes 51 helpful votes
5 of 5 stars Reviewed February 5, 2013

What a lovely hotel and the staff were exceptional. I had never been interested in staying along the hotel zone in Funchal but my mind has changed and would be more than happy to return to this hotel again. The room was lovely and big with a superb view of the sea and the promenade. We could not hear anything from the rooms around us, it was so peaceful, maybe we were lucky. The maid knew when we visited the breakfast room and ensured our room was ready on our return. Nothing was too much trouble for the reception staff and the staff at breakfast were great in teaching us to improve our Portugese. They really do appear to appreciate if you can at least say 'good morning' in Portugese.The breakfast had a varied selection of hot and cold food. The indoor pool was lovely and warm 26*c and the jacuzzi pool was excellent at massaging those muscles that from time to time can be troublesome. We do hope to return again soon.

  • Stayed January 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PestanaPromenade, Front Office at Pestana Promenade Ocean Resort Hotel, responded to this review, February 6, 2013
Dear Guest

We thank you for posting this review and for your support to this travel review website.

It is with great pride and increasily satisfaction that we come upon this travel experience review from your part.

We will surely convey all polite words and remarks concerning both the service and staff performance to all envolved.

Hoping you may visit us again in the future,

We present our kindest regards

Front Desk
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Additional Information about Pestana Promenade Ocean Resort Hotel

Address: Rua Simplicio dos Passos Gouveia, 31, Funchal, Madeira 9004-532, Portugal
Phone Number:
Location: Portugal > Madeira Islands > Madeira > Funchal
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Top resorts Hotel in Funchal
#3 Business Hotel in Funchal
#11 Family Hotel in Funchal
#11 Spa Hotel in Funchal
#13 Romantic Hotel in Funchal
#14 Luxury Hotel in Funchal
Price Range (Based on Average Rates): $
Hotel Class:4 star — Pestana Promenade Ocean Resort Hotel 4*
Number of rooms: 112
Official Description (provided by the hotel):
Situated in front of the spectacular promenade that stretches from Lido to Praia Formosa Beach,this modern and quiet resort offers spectacular views to the ocean. 92% Of the rooms are sea views and offer the commodity you would expect from a luxury hotel in a relaxed manner.112 Family Friendly Rooms and Suites, all equipped with bathtub with shower, and some with separate bathtub and shower, washbasin, WC, hairdryer, air conditioning, telephone, Cable TV, Pay TV, LCD monitor, digital safety box, Business Services is available, cable or wireless Internet access, mini-refrigerator and balcony or terrace. ... more   less 
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Also Known As:
Pestana Promenade Ocean Hotel Funchal
Pestana Promenade Ocean Resort Hotel Madeira/Funchal

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