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“Great Stay Over Christmas” 5 of 5 stars
Review of Pestana Promenade Ocean Resort Hotel

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Pestana Promenade Ocean Resort Hotel
4.0 of 5 Resort   |   Rua Simplicio dos Passos Gouveia, 31, Funchal, Madeira 9004-532, Portugal   |  
Hotel amenities
Ranked #15 of 91 Hotels in Funchal
Bath, United Kingdom
Top Contributor
260 reviews 260 reviews
37 hotel reviews
Reviews in 73 cities Reviews in 73 cities
161 helpful votes 161 helpful votes
“Great Stay Over Christmas”
5 of 5 stars Reviewed January 23, 2013

We chose this hotel for our Christmas and New Years stay. Madeira overall was a wonderful experience and we feel as though staying here added to that experience. The hotel is not the most centrally located but this does mean that it feels very peaceful and away from the hustle and bustle. We also liked the fact that there was such a wide range of nice restaurants close by to be able to get lunch or dinner. The walk to central Funchal is not a difficult one and it is extremely safe, you never feel as though you are at risk of any harm coming to you. Breakfast at the hotel is probably not the greatest ever but there is enough for you to be able to pick and choose different things on different days. Especially enjoyed the waffles once that had been given an extra couple toastings, and Champagne for breakfast on Christmas Day and New Years Day were a nice touch, the staff in the restaurant are lovely and go out of their way to engage with the various families having breakfast, real difference makers.. The staff at the front desk were equally wonderful and were always willing to do the little extra to get your the help/information that you needed. The grounds of the hotel are beautiful and the internal jacuzzi is great. All in all this was a wonderful base for our first visit to Madeira and I wouldn't hesitate in recommending this hotel to my friends and family.

Room Tip: Rooms on the ground floor have direct access to the pool from your verandah area.
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  • Stayed December 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PestanaPromenade, Front Office at Pestana Promenade Ocean Resort Hotel, responded to this review, February 5, 2013
Dear Guest

We thank you greatly for posting your review and support to Trip Advisor holidays reviews.

We are sure such comments conveyed concerning your stay will be entirely looked upon in order to keep up the good work.

We will undoubtedly convey your good and polite words to all staff so they may continue with the level of dedication and attention in their daily jobs and continue to exceed the expectations of all those who decide to visit us and gracious with your presence.

We hope you may vist us in the future.

Until then we present our kindest regards,

Front Desk
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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931 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (295)
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English first
Bournemouth, United Kingdom
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed January 22, 2013

Hotel is in a great location by the sea and a 40 minute walk to the centre of Funcal (5 minutes by bus) with many shops (including 2 supermarkets) and good restaurants on the doorstep. Staff were friendly and helpful at all times, great choice of food, fantastic pool and gardens.

Room Tip: Worth paying a little extra for a room with sea view.
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  • Stayed January 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PestanaPromenade, Front Office at Pestana Promenade Ocean Resort Hotel, responded to this review, February 5, 2013
Dear Guest

We thank your for your recent visit to our country and Island and we are gratefull for providing us your travel experience.

It is with great hapiness, a sense of fulfillment and a small dose of relish that we become aware that you have truly enjoyed your stay in our resort.

We will be sure to forward such good comments provided to all members of staff so they are aware of their good actions.

Looking forward for your return visit.

With our kindest regards

Front Desk
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
arcos de valdevez
Contributor
20 reviews 20 reviews
11 hotel reviews
Reviews in 10 cities Reviews in 10 cities
28 helpful votes 28 helpful votes
3 of 5 stars Reviewed January 21, 2013

I spent a week on the promenade. The Staff at the reception is excellent. The hotel is magnificent. The view is breathtaking. You see the ocean. The indoor pool is good.
The air conditioning is noisy and leaves no sleep: I had to send off.
The room was never cleaned thoroughly. The maid left, the room always dirty with dust and hair. The same happened to the bathroom.
I had to take the sheets to the maid had to realize that the change would only stay a week with the same sheets.
The breakfast is very, very weak: the coffee is of poor quality, the kettles were not washed, the jams were of poor quality and very dirty bottles. The fruit was of poor quality, only knew the sugar and the bread was also very weak. The breakfast was frankly very weak.

  • Stayed January 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PestanaPromenade, Front Office at Pestana Promenade Ocean Resort Hotel, responded to this review, February 5, 2013
Dear Guest

We thank you for your last visit to Pestana Promenade and to our Island.

It is by providing your travel experience that we may become aware what changes need to occur and in what points we must and belief to continue to excell.

Therefore we thank you for pointing out your experience in our resort and we safeguard that such less positive points will be evaluated so proper changes may be made in the future.

We hope you may visit us again in the future, insomuch we may set forth the good service and facilities that we are knowed for.

We present your kindest regards

Front Desk
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Helsinki
Contributor
17 reviews 17 reviews
16 hotel reviews
Reviews in 15 cities Reviews in 15 cities
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed January 21, 2013

Excellent hotel, big rooms, nice pool area, good breakfast. No coffee making facilties in the room. However, the biggest drawback was the restaurant and cafeteria services: the hotel does not offer cozy restaurant, pub, cafe or lobby, customers leave the building to find them elsewhere. The design of the existing "business style" restaurant is cold and unappealing, like an airport corridor.

Room Tip: Pool level was suprisingly nice: direct connection to sauna and pool through the terrace door.
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  • Stayed December 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PestanaPromenade, Front Office at Pestana Promenade Ocean Resort Hotel, responded to this review, February 5, 2013
Dear Guest

We thank you your recent stay in our resort and for providing us your travel experience.

It is with great satisfaction to hear that your stay in Madeira Island and in our resort has been an enjoyable one.

We are delighted to receive your comments concerning your stay in your company.

Concerning the less good points, please rest assured such points will be fairly addressed.

We take the oportunity to inform that the resort provides in the rooms coffee and tea facilities, which may be required at the front office of the resort.

Presenting our uttmost regards and looking forward for your next visit.

Front Desk
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Helsinki, Finland
Contributor
17 reviews 17 reviews
17 hotel reviews
Reviews in 15 cities Reviews in 15 cities
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed January 19, 2013

Pestana Promenade is located in Lido area, which is couple of kilometers from the center of Funchal. However, majority of newer hotels is in Lido area and there is a good bus connection to centre, so it doesn't really make difference. Hotel is new and modern. Our sea view room was good size and there was a kitchenette that was kind of surprise for us. Noise cancellation wasn't too good and you could even hear steps from other rooms and dark corridor. Luckily our neighbors where quiet kind, so it didn't matter. Pool is nice and it has a good view to sea. Breakfast was typical continental style but there seemed to be a bit lack of resources, which lead to some shortage in selection from time to time. As breakfast table was in a corner of the restaurant it lead quite a hassle when people tried to pass each other on way to there and back. Service behind the front desk was sometimes a bit slow and you even needed to wait someone to show up. In overall this is a good choice to stay in still. Stayed for 4 nights.

  • Stayed April 2012, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PestanaPromenade, Front Office at Pestana Promenade Ocean Resort Hotel, responded to this review, February 5, 2013
Dear Guest

We thank you for posting this review and for your recent stay in our resort.
It is with great satisfaction to be aware that your stay in our Islnad and resort as been an enjoyable one, enabling you in the future the possibility to visit us again.

Concerning the minor points, we will pass on such comments for review so we may change if needed in the future.

With our kindest regards,

Front Desk
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Storrington, United Kingdom
Senior Contributor
21 reviews 21 reviews
7 hotel reviews
Reviews in 14 cities Reviews in 14 cities
32 helpful votes 32 helpful votes
4 of 5 stars Reviewed January 18, 2013

We have visited Madeira before and find it to be one of the most peaceful and orderly places on the planet. It is certainly the tidiest country we have ever visited and the pride the population takes in their land and their own homes is truely admirable. We were there for the second week in January 2013 and were very fortunate with the weather - warm and sunny virtually every day, we came home relaxed and sun tanned! How cool is that when we returned to a snow covered West Sussex!

After much research and reading other Trip Advisor reviews, we chose the Pestana Promenade for our January winter sun holiday this year. We don't usually stay in these large characterless monster hotels but in the light of the reviews, we took the risk and were not disappointed.

It wins on customer service and the very caring but unobtrusive attitude of ALL the staff. Probably the best we have encountered in a large establishment. Everyone we spoke to was happy, with a ready smile, proud of their hotel and eager to help and answer any of our questions or problems. We were very impressed and congratulate the hotel manangement and its staff.

The hotel situation is delightful and we stayed on 7th Floor, with a perfect sea view. It is worth paying the extra for this, as the views are stunning.

Two criticsms:

1. Despite the very modern buiding and excellent design, the sound proofing between rooms is appalling; we could hear everything the couples were doing next door - and I mean everything....... Not good

2. The food was very bland; a critism that applies to just about the whole island. Breakfast was generous but the standard hotel buffet and just bland - everything was bland! You need to do lots of research to find good restaurants - which do exist but dont expect your taste buds to be tickled. In essence, you go to Madeira for the weather, the beauty and the walking, not the food.

Room Tip: 7th Floor with sea views.
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  • Stayed January 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PestanaPromenade, Front Office at Pestana Promenade Ocean Resort Hotel, responded to this review, February 5, 2013
Dear Guest

We thank you for your recent stay in our resort and for subtiming your review through this website.

We present our gratituide for such polite words and good comments.

Concerning the less remarkable points, we hereby assure you they will proper adressed so we may change in what is required.

We hope you may visit us in the future.

With this in mind, we present our uttmost regards,

Front Desk
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Birmingham, United Kingdom
2 reviews
Reviews in 2 cities Reviews in 2 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed January 12, 2013

My husband and I stopped at the hotel for one week in early December 2012. From the moment we arrived I knew we had made a good choice. The reception staff were friendly and helpful and although we had arrived late in the evening, everything was perfect. The room was large and clean and comfortable. We had free use of a refridgerator and safe. Goodies were in the bathroom for use. The food during the week because the hotel was quiet consisted mainly of a la carte meals. These were delicious, well cooked and always hot. Waitress staff and maids were very particular about the service given. I liked the idea of choosing an employee of the month, and the fact that this is a family run hotel, run to a very high standard. Will be returning as soon as possible.

Room Tip: Go for an upper sea view.
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  • Stayed December 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PestanaPromenade, Front Office at Pestana Promenade Ocean Resort Hotel, responded to this review, February 5, 2013
Dear Guest

We thank you for your recent stay in our resort and for taking your time in posting this review, enabling others in the future that wish to visit us to decide in doing so.

It is a excellent feeling to receive such good comments, it shows that we are on the right path to excellence and to a continuous give in of an great service.

Thank you for entrusting in us as the “Home” away from Home.

Presenting your kindest regards,

Front Desk
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Pestana Promenade Ocean Resort Hotel

Address: Rua Simplicio dos Passos Gouveia, 31, Funchal, Madeira 9004-532, Portugal
Location: Portugal > Madeira Islands > Madeira > Funchal
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Top resorts Hotel in Funchal
#11 Spa Hotel in Funchal
#12 Family Hotel in Funchal
#12 Business Hotel in Funchal
#14 Luxury Hotel in Funchal
#15 Romantic Hotel in Funchal
Price Range (Based on Average Rates): $
Hotel Class:4 star — Pestana Promenade Ocean Resort Hotel 4*
Number of rooms: 112
Official Description (provided by the hotel):
Situated in front of the spectacular promenade that stretches from Lido to Praia Formosa Beach,this modern and quiet resort offers spectacular views to the ocean. 92% Of the rooms are sea views and offer the commodity you would expect from a luxury hotel in a relaxed manner.112 Family Friendly Rooms and Suites, all equipped with bathtub with shower, and some with separate bathtub and shower, washbasin, WC, hairdryer, air conditioning, telephone, Cable TV, Pay TV, LCD monitor, digital safety box, Business Services is available, cable or wireless Internet access, mini-refrigerator and balcony or terrace. ... more   less 
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Also Known As:
Pestana Promenade Ocean Hotel Funchal
Pestana Promenade Ocean Resort Hotel Madeira/Funchal

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