Me and my wife were first timers in Madeira, and were so glad to have found this heavenly paradise. As soon as we walked into the lobby we were quite amazed - you feel you're walking into Paris' or New York's finest - and we kept being positively surprised. Very good service, warmly staff constantly thriving for you to have a great stay, the rooms were outstanding with beautiful design, and the spa was memorable - don't miss the treatments with some exquisite wine products. But the winning vote definitely goes for the rooftop - truly amazing views of the city, from the sea to the mountains, hard to say if better by day or by night. We spent most of our time up there - reading, at the jacuzzi, relaxing, by the bar - unforgettable. Overall fantastic!