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“Super” 5 of 5 stars
Review of Melia Madeira Mare Resort & Spa

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Melia Madeira Mare Resort & Spa
5.0 of 5 Hotel   |   Lido - Rua de Leichlingen nos. 2-4, Funchal, Madeira 9000-003, Portugal   |  
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Ranked #25 of 91 hotels in Funchal
GreenLeadersPlatinum level
Cork, Cork, Ireland
Senior Reviewer
8 reviews 8 reviews
8 hotel reviews
Reviews in 7 cities Reviews in 7 cities
9 helpful votes 9 helpful votes
“Super”
5 of 5 stars Reviewed March 23, 2013

Stayed in this hotel for a week from 3 -10 March 2013...beautiful room, lovely breakfast and really really helpful stafff. We got delayed in Lisbon overnight due to weather conditions in Madeira and the hotel staff upgraded us due to the traumatic journey we had to get there. The only little concern really is the entertainment at night....a guy playing a keyboard in the corner (a bit boring) but it really didnt bother us. Would recommend it and defo stay there again. Great location - close to main areas of Funchal.

  • Stayed March 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TinaNobrega, Guest Experience Mngr & Marketing Exec at Melia Madeira Mare Resort & Spa, responded to this review, March 24, 2013
Dear Valued Guest

Many thanks for posting your feedback on Tripadvisor. We're delighted you enjoyed your recent stay with us. Your positive comments are most encouraging and shall be shared with all the staff internally. Appreciate your constructive criticism too in our efforts to constantly deliver on our brand standard. Look forward to hopefully welcome you back sometime soon.

With kind regards and best wishes
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (140)
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Drogheda
Contributor
15 reviews 15 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed March 20, 2013

Just visited Madeira for the first time with my husband and had the good fortune to stay in the very comfortable Melia Madeira Mare Hotel. Its location in the Lido area is excellent adjacent to shops, good restaurants and a regular bus service. Promenade nearby is great for walks and fresh sea air. The buffet breakfast was very good and their evening cocktails in the bar had the wow factor! The staff were very nice and attentive. We had a very comfortable room with a "side sea view." Perhaps a full "sea view" might have been nicer but even so there was a very nice tranquil atmosphere overall. It is a very bright modern hotel and I loved the decor. Lovely pool area and the indoor pool/jacuzzi was great. Overall a lovely experience and we will definitely be back.

Room Tip: Possibly a higher floor we were on the 4th floor
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  • Stayed February 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TinaNobrega, Guest Experience Mngr & Marketing Exec at Melia Madeira Mare Resort & Spa, responded to this review, March 21, 2013
Dear Valued Guest

Many thanks for your positive review of our Resort on Tripadvisor.

We're very happy to hear you had a memorable experience during your recent stay with us and appreciate your remarks relative to our facilities, staff and services.

Your feedback is imperative to us all - as we strive to deliver on our brand standards and thank you once more for sharing your experience.

We do look forward to your return sometime in the very near future.

Till then,
Warm regards and best wishes
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Cambridge
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed March 15, 2013

Very pleasant hotel in the Lido area with good bus connections close by.
Directly on the excellent promenade walk with good sea views from "side sea view room".

Friendly and attentive staff.
We booked half board and were not disappointed with the food, fixed menu and buffet all very acceptable.
However, we were not impressed by the miserly amount of wine poured when we purchased wine by the glass rather than by the bottle. I reckon we were served 125ml at most which at €4 a glass was not acceptable. In comparison, the adjacent Granny Kitchen restaurant charged €1.75 for a full 250ml glass. Unlike the UK and several other EU countries, there seems to be no regulation in Madeira controlling the amount of wine poured when purchased by the glass.

Otherwise an excellent, well presented and clean hotel which we would thoroughly recommend.

Room Tip: Choose a western facing sea view room for evening sunshine.
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  • Stayed March 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TinaNobrega, Guest Experience Mngr & Marketing Exec at Melia Madeira Mare Resort & Spa, responded to this review, March 21, 2013
Dear Valued Guest

Many thanks for taking the time to share your review on Tripadvisor. Your comments and feedback are important to us in delivering on our brand standards. Thank you too for your positive comments relative to our staff which has been shared internally with all.

Your remarks have been duly noted insofar as the amount of wine poured when purchasing by the glass - and this has been discussed internally with senior management. You are quite right currently there are no control regulations relative to the amount sold "by glass" back here in Madeira.

By the same token, we would like to make mention that we pride ourselves in making avail quality wines to our guests, whereas the same cannot be said at some offsite food outlets where the quality may be questionable... nevertheless, having said so, we do thank you once again for your comments and input which have been taken into consideration and review.

We hope you will consider returning to our lovely island and hope to welcome you back to our Resort !
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Lytham St Anne's, United Kingdom
Contributor
14 reviews 14 reviews
11 hotel reviews
Reviews in 7 cities Reviews in 7 cities
38 helpful votes 38 helpful votes
4 of 5 stars Reviewed March 12, 2013

Just returned from a 7 day repeat visit to the Melia Mare Hotel.The Hotel is a beautiful designed modern hotel of the minimalist style and has a general atmosphere of calm and tranquility about it and is kept spotlessly clean in all areas.We opted to stay in a Master Suite this time and was not disappointed.The rooms was furnished to the highest standard with a massive double bed(not two singles pushed together)wardrobe and sideboard with a large wall mounted LCD TV.,A very comfortable seating area with a sofa,side table with large LCD TV and Tea/Coffee facilities and a dining table and chairs with a door leading off to the balcony.A small kitchenette was provided with a two ring hotplate,sink,microwave oven,full size fridge and all the kitchen utensils,cutlery,crockery etc.The bathroom had bath with hand held shower,rain fall shower cubicle,twin sinks and toilet with a ( glass? ) privacy door.The massive balcony had a dining table and chairs and sun loungers with parasol.All kept spotlessly clean.
We only booked bed and breakfast so cannot comment on the evening meals but going off the standard of the breakfast glad we hadn't booked evening meals.We had pre informed the hotel that my wife is Coeliac and would therefore require gluten free food.
The restaurant at breakfast time had hardly any staff on(,no maitre de for 5 of the 7 days )and trying to get hold of gluten free food was painful! The quality and variety of the breakfast food was at best mediocre.The fruit island had a selection of prepared fruits,melon,pineapple,grapes,kiwi,sliced oranges,tinned pears,tinned peaches.A small chiller with Danone yogurts with two flavoured yogurts(one with cereals so not gluten free)and plain yogurts,A large circular table with all manner of cakes,pastries,biscuits etc,none gluten free.Sliced sausage island with sliced ham(gluten free?doubtful)small selection of processed cheeses,fruit juices,cereals(none gluten free)milk,water and sparkling wine.A large circular table with bread rolls etc, (none gluten free),bowls of jam,honey,marmalade.
The hot food selection contained from right to left, all prepared in bain maries,Bacon,Tinned mushrooms,tinned cocktail sausages,Baked Beans,Grilled tomatoes.Pre made crepes with syrups,Chefs station,no one there for 80% of the time,where in theory you can order a fresh omelette!Next is the toaster with sliced bread(none gluten free)6 hash browns,bread and egg pudding(NGF),rubber textured fried eggs,scrambled eggs,hard boiled eggs,This selection never varied during our stay.On two of the days there was no hot plates available so had to use cold plates to put your warm food on,NOT good enough!
Although the lady chef was very nice when we asked for gluten free bread we was never offered any other type of gluten free food,ie cereals,biscuits,cakes.Most of the time there was no one to ask!The one time we got the chance to ask the maitre de for the gluten free bread he went off into the kitchen and never returned leaving us stood there like fools for 20 mins before the chef bobbed out and we collared her.Not acceptable in a 5 Star Hotel! All the staff we came into contact with was very polite and a special thanks to Marcos on reception.This is a man who knows what he is doing so if you need any assistance look out for him!
There are many varied places to eat within easy reach of the Hotel,depending on your tastes and further afield if you want to treat yourself there is the Michelin * Restaurant at the Cliff Bay just down the road.We used the Bella Ilha just across from the hotel and can highly recommend.A lot of the locals use this small but comfortable place but be aware if you sit inside near the door we will get smoke drift from the small outside seating area!Great food though and excellent staff.The Qasbah on the lower promenade is also very good and if the weather is good they have a lovely outside dining area looking out over the ocean.
Pingo Doce have a supermarket on the upper road above the hotel with a self service cafe and there is a massive Pingo Doce on the lower promenade road,down the hill and turn left,approx 500m.
Do explore Funchal,it is a beautiful city and very pedestrian friendly and a great place to explore even though the traffic can be heavy at times.
We enjoyed our holiday,even with the storms! but are sorry the hotel couldn't meet our expectations this time with regards the breakfasts and are not sure if we would make further reservations.

  • Stayed February 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TinaNobrega, Guest Experience Mngr & Marketing Exec at Melia Madeira Mare Resort & Spa, responded to this review, March 21, 2013
Dear Valued Guest

Firstly our sincere thank you to you for posting your very detailed review on Tripadvisor. We're sorry that your stay did not meet entirely with your expectations and was marred relative to the lack of variety of gluten free food items available; we can assure you, though, that your comments are being addressed internally with senior management.

We thank you for your constructive criticism herein and appreciate your remarks which are of utmost importance to us and fundamental in aiding us in our constant efforts to meet with our guest expectations - with a view to ensuring complete guest satisfaction.

We apologize for the inconsistency in service experienced during breakfast which has also been alerted and actioned internally with the respective department heads.

On the other hand, we appreciate your kind comments on our suite facilities and shall convey your special mention to Marco too at Reception Desk - who will be pleased and further motivated by your positive feedback.

We hope to be able to welcome you back sometime to our lovely island and hope this recent experience has not deterred you from returning to our resort as well.

With kind regards and best wishes
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Obidos, Portugal
Top Contributor
78 reviews 78 reviews
20 hotel reviews
Reviews in 36 cities Reviews in 36 cities
55 helpful votes 55 helpful votes
5 of 5 stars Reviewed March 11, 2013

My first time there and I will go back. The location is good, the atmosphere is nice, including the design, the rooms are confortable and you sleep well. The staff is nice and friendly. Breakfast is quite good. Unfortunetly it was a short stay and I miissed the spa.

  • Stayed March 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TinaNobrega, Guest Experience Mngr & Marketing Exec at Melia Madeira Mare Resort & Spa, responded to this review, March 21, 2013
Dear Valued Guest

Thank you for sharing your kind and positive comments on Tripadvisor.

We're delighted you enjoyed your recent stay with us (albeit a short one) and especially so that our services and facilities met with your expectations.

We look forward to your return sometime soon - and yes, you most certainly have to experience our spa upon your next visit!. You will find it an amazingly relaxing and unique environment with loads of pampering options available on offer.!

Kind regards and best wishes
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Senior Contributor
23 reviews 23 reviews
20 hotel reviews
Reviews in 22 cities Reviews in 22 cities
27 helpful votes 27 helpful votes
4 of 5 stars Reviewed February 18, 2013

My husband & I chose Madeira as the destination for our 'babymoon', a last holiday in the sun together as a couple before I was too advanced in my pregnancy to fly. The Melia Madeira Mare (MMM), although definitely not in the traditional Manueline Portuguese style favoured by other establishments in Funchal, was a perfect choice of hotel for our travelling needs as everything was on-site with all the ultra mod-cons (and not too far from the district hospital in case of emergency, as my fastidious hubby ensured!).

The MMM certainly lives up to its reputation as a plush modern hotel with amazing facilties and very good service. The rooms were incredibly comfortable with all the kit, the bathroom was divine and I loved the in-built speakers so you could listen to your choice of radio or tv programme whilst relaxing in the bath! The outdoor pool area was heaven with a large pool, baby paddling pool, sunloungers that dipped into the water and of course that amazing view of the Atlantic, what a calming & soothing sight! In fact, it wasn't until our last day that I ventured onto the terraces and discovered there were other mezzanine levels for sunbathers, with an enormous cabana stuffed with pillows and billowing linens to shelter from the scorching rays (see photos). Indoors, the swimming pool and spa were equally impressive and virtually deserted (I suppose e/o was outside mesmerized by the Atlantic!), so if you wanted a more private swim or moment of relaxing solitude there was the opportunity to have both.

Breakfast was on a grand scale and impeccably served; I lost count of the various dishes and foods on offer but took especial note of the 'Portuguese' table decorated in the middle of the buffet area which served locally-sourced and traditional healthy products, a lovely touch. I have to admit that I did also indulge in a 'champagne' brekkie one morning of our stay, it was too tempting watching other diners helping themselves to glasses of refreshing fizz readily available from the chilled bottles on the counter. When in Rome...

Other points to mention about the MMM: reception staff are polite, accommodating and infinitely helpful. We were given a fantastic recommendation by one of the concierge for the seafood restaurant O Barqueiro & absolutely loved it there (go at sunset, the view is spectacular). There is a tiny car rental place up the hill opposite the hotel, very convenient if you want to hire a vehicle to explore the rest of the island which we sadly only did for a day as my condition didn't really allow me to take on some of the more adventurous levada walks. There are also grocery stores opposite available for snacks & essentials.

A small point to mention is the location of the MMM: its situated in the Lido-Sol area of Funchal and as such is NOT in the centre of the capital or near the port; in order to get to the historical centre you need to take a bus or taxi (bus stop right outside hotel though so no biggie) which may not be ideal for everyone. However, for those who like a dip in the ocean or are keen swimmers, the area is home to the large public Lido (hence the name) from where I believe there is access to a rocky outcrop and the ocean; this may appeal as there are very few sandy beaches in and around Funchal (for those you need to get a cruise to the island of Porto Santo!) so hardly any opportunity to sunbathe directly on a beach.

I would really love to have awarded the MMM a top 5* rating as we truly did have a most amazing vacation here, myself and bump never felt better during our stay. I have to deduct a half-point for the fact that some of the evening entertainment advertised in the hotel never materialised which was most disappointing to this pregnant lady! We were all ready for a 'parrot-show-extravanganza' but the handler & birds were so late in turning up plus management became so flustered that most of the audience dispersed, including us. We did get a free drink at the pool-side bar to make up for it though!

  • Stayed May 2012, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TinaNobrega, Guest Experience Mgr & Marketing Exec at Melia Madeira Mare Resort & Spa, responded to this review, February 19, 2013
Thank you kindly for taking the time to post your very kind positive and detailed comments regarding your stay with us last year at Melia Madeira Mare.

We’re truly delighted to hear that our services and facilities met with your approval and that we were able to create a memorable and positive experience for you during your “babymoon” visit to our lovely island ☺ .

We do sincerely hope the birth went very well and all’s well with you and the baby!

Your compliments and remarks are very much appreciated as we continuously strive to provide a welcoming and comfortable experience to all our guests.

We do apologize for the incident with the “parrot and bird” show; the person responsible for the show had an unfortunate occurrence with his transport which caused the delay.

We trust this has not deterred you from returning to our lovely island and to Melia Madeira Mare sometime in the very near future and we look forward to welcoming you back.

With kind regards and best wishes
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Southampton
Senior Contributor
33 reviews 33 reviews
10 hotel reviews
Reviews in 23 cities Reviews in 23 cities
43 helpful votes 43 helpful votes
5 of 5 stars Reviewed February 15, 2013

We have just had a fabulous week's break at the Melia Madeira Mare Hotel. It was difficult to fault the hotel in any way. The food and all the facilities were of the highest standards. Lovely quiet rooms.It was our wedding anniversary and the staff made a big effort to make the stay special. All the staff were extremely friendly. We are looking forward to returning.

  • Stayed February 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TinaNobrega, Guest Experience Mgr & Marketing Exec at Melia Madeira Mare Resort & Spa, responded to this review, February 16, 2013
Many thanks for taking time to post your review on Tripadvisor.

Your compliments are much appreciated.

It is our aim to continuously provide a welcoming and comfortable experience to all our guests and are pleased to hear that we were able to deliver on our brand standards and that you enjoyed your time with us.

Thank you again and we do look forward to welcoming you back sometime in the very near future !

Kind regards and best wishes
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Melia Madeira Mare Resort & Spa

Address: Lido - Rua de Leichlingen nos. 2-4, Funchal, Madeira 9000-003, Portugal
Phone Number:
Location: Portugal > Madeira Islands > Madeira > Funchal
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#8 Business Hotel in Funchal
#17 Spa Hotel in Funchal
#22 Family Hotel in Funchal
#24 Romantic Hotel in Funchal
#24 Luxury Hotel in Funchal
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Melia Madeira Mare Resort & Spa 5*
Official Description (provided by the hotel):
The Melia Madeira is a modern and elegant five-star hotel with a contemporary design that will enhance the availability of quality accommodation options for both business and leisure travelers to Madeira Island. Overlooking the Atlantic Ocean and boasting magnificent sea views, the hotel is conveniently located a few meters of the sea, in close proximity to the small pebble beach, Gorgulho and offers direct access to the Oceanside promenade. The Resort offers free Wi-Fi in all rooms and public areas, an indoor and outdoor pool and a spa. Elegantly-furnished rooms offer a balcony and cable TV. Some rooms of Meliã Madeira Mare include scenic views of the Atlantic Ocean from the balcony. Many of the hotel’s rooms also have a sitting area.Guests can relax in the jacuzzi and sauna at Meliã Madeira Mare’s spa. Massage treatments and a steam bath are also offered.Free parking is available. Madeira International Airport is a 25-minute drive away. Meliã Madeira Mare is a 5-minute walk from the center of the city.Meliã Madeira Mare’s restaurant serves a breakfast buffet and themed buffets for dinner. A la Carte menu is also available. The hotel’s pool bar provides refreshing beverages and light snacks for lunch. ... more   less 
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Also Known As:
Melia Madeira Mare Resort And Spa
Melia Madeira Mare Hotel Funchal
Sol Melia Funchal
Melia Madeira Mare Resort & Spa Funchal

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