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“Excellent Hotel” 5 of 5 stars
Review of Melia Madeira Mare Resort & Spa

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Melia Madeira Mare Resort & Spa
5.0 of 5 Hotel   |   Lido - Rua de Leichlingen nos. 2-4, Funchal, Madeira 9000-003, Portugal   |  
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Ranked #25 of 91 Hotels in Funchal
GreenLeadersPlatinum level
Obidos, Portugal
Top Contributor
78 reviews 78 reviews
20 hotel reviews
Reviews in 36 cities Reviews in 36 cities
57 helpful votes 57 helpful votes
“Excellent Hotel”
5 of 5 stars Reviewed March 11, 2013

My first time there and I will go back. The location is good, the atmosphere is nice, including the design, the rooms are confortable and you sleep well. The staff is nice and friendly. Breakfast is quite good. Unfortunetly it was a short stay and I miissed the spa.

  • Stayed March 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TinaNobrega, Guest Experience Mngr & Marketing Exec at Melia Madeira Mare Resort & Spa, responded to this review, March 21, 2013
Dear Valued Guest

Thank you for sharing your kind and positive comments on Tripadvisor.

We're delighted you enjoyed your recent stay with us (albeit a short one) and especially so that our services and facilities met with your expectations.

We look forward to your return sometime soon - and yes, you most certainly have to experience our spa upon your next visit!. You will find it an amazingly relaxing and unique environment with loads of pampering options available on offer.!

Kind regards and best wishes
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821 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (164)
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English first
London, United Kingdom
Senior Contributor
24 reviews 24 reviews
21 hotel reviews
Reviews in 23 cities Reviews in 23 cities
27 helpful votes 27 helpful votes
4 of 5 stars Reviewed February 18, 2013

My husband & I chose Madeira as the destination for our 'babymoon', a last holiday in the sun together as a couple before I was too advanced in my pregnancy to fly. The Melia Madeira Mare (MMM), although definitely not in the traditional Manueline Portuguese style favoured by other establishments in Funchal, was a perfect choice of hotel for our travelling needs as everything was on-site with all the ultra mod-cons (and not too far from the district hospital in case of emergency, as my fastidious hubby ensured!).

The MMM certainly lives up to its reputation as a plush modern hotel with amazing facilties and very good service. The rooms were incredibly comfortable with all the kit, the bathroom was divine and I loved the in-built speakers so you could listen to your choice of radio or tv programme whilst relaxing in the bath! The outdoor pool area was heaven with a large pool, baby paddling pool, sunloungers that dipped into the water and of course that amazing view of the Atlantic, what a calming & soothing sight! In fact, it wasn't until our last day that I ventured onto the terraces and discovered there were other mezzanine levels for sunbathers, with an enormous cabana stuffed with pillows and billowing linens to shelter from the scorching rays (see photos). Indoors, the swimming pool and spa were equally impressive and virtually deserted (I suppose e/o was outside mesmerized by the Atlantic!), so if you wanted a more private swim or moment of relaxing solitude there was the opportunity to have both.

Breakfast was on a grand scale and impeccably served; I lost count of the various dishes and foods on offer but took especial note of the 'Portuguese' table decorated in the middle of the buffet area which served locally-sourced and traditional healthy products, a lovely touch. I have to admit that I did also indulge in a 'champagne' brekkie one morning of our stay, it was too tempting watching other diners helping themselves to glasses of refreshing fizz readily available from the chilled bottles on the counter. When in Rome...

Other points to mention about the MMM: reception staff are polite, accommodating and infinitely helpful. We were given a fantastic recommendation by one of the concierge for the seafood restaurant O Barqueiro & absolutely loved it there (go at sunset, the view is spectacular). There is a tiny car rental place up the hill opposite the hotel, very convenient if you want to hire a vehicle to explore the rest of the island which we sadly only did for a day as my condition didn't really allow me to take on some of the more adventurous levada walks. There are also grocery stores opposite available for snacks & essentials.

A small point to mention is the location of the MMM: its situated in the Lido-Sol area of Funchal and as such is NOT in the centre of the capital or near the port; in order to get to the historical centre you need to take a bus or taxi (bus stop right outside hotel though so no biggie) which may not be ideal for everyone. However, for those who like a dip in the ocean or are keen swimmers, the area is home to the large public Lido (hence the name) from where I believe there is access to a rocky outcrop and the ocean; this may appeal as there are very few sandy beaches in and around Funchal (for those you need to get a cruise to the island of Porto Santo!) so hardly any opportunity to sunbathe directly on a beach.

I would really love to have awarded the MMM a top 5* rating as we truly did have a most amazing vacation here, myself and bump never felt better during our stay. I have to deduct a half-point for the fact that some of the evening entertainment advertised in the hotel never materialised which was most disappointing to this pregnant lady! We were all ready for a 'parrot-show-extravanganza' but the handler & birds were so late in turning up plus management became so flustered that most of the audience dispersed, including us. We did get a free drink at the pool-side bar to make up for it though!

  • Stayed May 2012, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TinaNobrega, Guest Experience Mgr & Marketing Exec at Melia Madeira Mare Resort & Spa, responded to this review, February 19, 2013
Thank you kindly for taking the time to post your very kind positive and detailed comments regarding your stay with us last year at Melia Madeira Mare.

We’re truly delighted to hear that our services and facilities met with your approval and that we were able to create a memorable and positive experience for you during your “babymoon” visit to our lovely island ☺ .

We do sincerely hope the birth went very well and all’s well with you and the baby!

Your compliments and remarks are very much appreciated as we continuously strive to provide a welcoming and comfortable experience to all our guests.

We do apologize for the incident with the “parrot and bird” show; the person responsible for the show had an unfortunate occurrence with his transport which caused the delay.

We trust this has not deterred you from returning to our lovely island and to Melia Madeira Mare sometime in the very near future and we look forward to welcoming you back.

With kind regards and best wishes
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Southampton
Senior Contributor
33 reviews 33 reviews
10 hotel reviews
Reviews in 23 cities Reviews in 23 cities
44 helpful votes 44 helpful votes
5 of 5 stars Reviewed February 15, 2013

We have just had a fabulous week's break at the Melia Madeira Mare Hotel. It was difficult to fault the hotel in any way. The food and all the facilities were of the highest standards. Lovely quiet rooms.It was our wedding anniversary and the staff made a big effort to make the stay special. All the staff were extremely friendly. We are looking forward to returning.

  • Stayed February 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TinaNobrega, Guest Experience Mgr & Marketing Exec at Melia Madeira Mare Resort & Spa, responded to this review, February 16, 2013
Many thanks for taking time to post your review on Tripadvisor.

Your compliments are much appreciated.

It is our aim to continuously provide a welcoming and comfortable experience to all our guests and are pleased to hear that we were able to deliver on our brand standards and that you enjoyed your time with us.

Thank you again and we do look forward to welcoming you back sometime in the very near future !

Kind regards and best wishes
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Top Contributor
85 reviews 85 reviews
17 hotel reviews
Reviews in 45 cities Reviews in 45 cities
59 helpful votes 59 helpful votes
5 of 5 stars Reviewed February 5, 2013

We got a cheap deal at this hotel for a week on half board basis.
On arrival we were parked our hire car in the secure underground car park then made our way to reception. We we instantly impressed by the large, well decorated public area and the checking in process was efficient with pleasant staff.
We went to the room which was impressive with a comfortable bed and nice bathroom. We had a nice side sea view. Looking at the layout of the hotel I would think that almost every room has some view of the sea.
There was a well set out pool area with a bar. Towels and lounger cushions were provided and again there was a good view of the sea.
Some minor niggles were the lack of milk in the room. Two small UHT pots really does not suffice but due to the refrigerated mini bar we were able to get fresh milk from the spar shop 25 yards away opposite the hotel.
FOOD
From my limited experience of 5 star hotels the food provided was not 5 star food.
Dinner
It was perfectly acceptable for the price we had paid and was always well presented but the chef really should taste his food before it gets sent out as on a number of occasions far too much salt had been used and I like plenty of salt. My partner had to leave food due to too much salt. Some meals were swimming in grease too.
The first night we were there it was a hot buffet and I found this to be really nice but the remaining meals were table d'hôte with waiter service. I think this was due to the lack of guests on the week we were there. The service was very pleasant and efficient and generally the meals were very nice but just didn't quite hit the mark. Bread served in the evening was not the freshest and probably left over from the morning.
Little choice for dessert, either cheese and biscuits or fruit with a couple of what appeared to be bought in puddings such as fairly tasteless cheesecake or tiramisu.
Breakfast
Very big selection for breakfast. Buffet style with good omelettes cooked while you wait. Excellent continental breakfast. Cooked breakfast not quite so good. The bacon had been cooked in the oven and had the consistency of beef jerky. Coffee was a bit wishy washy.

Don't let my criticism of the food put you off. I am a little fussy but overall it was quite nice and tasty just expected a little better from a five star hotel.
If I was booking the hotel direct I would go for the b & b option and eat out at night. Some nice restaurants in the immediate area and Funchal centre a short taxi or bus ride away.

Overall a lovely 5 star hotel and a great stay only slightly marred by the quality of the food.
I would stay here again in an instant.

  • Stayed January 2013
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TinaNobrega, Guest Experience Mgr & Marketing Exec at Melia Madeira Mare Resort & Spa, responded to this review, February 16, 2013
Thank you for your comments and for your preference in our Resort during your stay in Madeira Island.

We truly value your input and constructive criticism as we continually strive to meet and exceed our guests' expectations.

Your detailed feedback relative to our cuisine has been taken seriously and discussed internally with senior management.

We do hope, though, that this has not deterred you from returning to our resort sometime in the near future and look forward to welcoming you back to Melia Madeira Mare.

Kind Regards and best wishes
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Glasgow, United Kingdom
Senior Reviewer
10 reviews 10 reviews
6 hotel reviews
Reviews in 5 cities Reviews in 5 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed January 25, 2013

Excellent hotel with good facilities and attentive staff. Modern hotel with high standard of decor. Area around swimming pool being upgraded during our stay, but did not impact on facilities. Only had breakfast which was fine with a good choice to suit all tastes. Internet available free of charge throughout hotel. We would definitely revisit this hotel.

Room Tip: Pick a room where the sun shines in the afternoon so that you can enjoy the balcony if you don'...
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  • Stayed January 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TinaNobrega, Guest Experience Mgr & Marketing Exec at Melia Madeira Mare Resort & Spa, responded to this review, February 16, 2013
Thank you for posting your kind comments on Tripadvisor. We're happy to hear our services and facilities met with your expectations and look forward to your return sometime soon.
Kind regards and best wishes
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
2 reviews
Reviews in 2 cities Reviews in 2 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed January 24, 2013 via mobile

We got this on a good deal. The hotel is truly 5 star. Service, staff, location and Madeira all top drawer. Breakfast and evening meal amazing, selection huge ( breakfast that is). Would go back in a minute!

  • Stayed January 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TinaNobrega, Guest Experience Mgr & Marketing Exec at Melia Madeira Mare Resort & Spa, responded to this review, February 16, 2013
Many thanks for your brief but great review!. We're delighted we were able to deliver on our brand standards and that you enjoyed your recent stay with us. We do hope you will return to our resort and look forward to welcoming you once more!
Kind regards and best wishes
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London
Top Contributor
71 reviews 71 reviews
11 hotel reviews
Reviews in 21 cities Reviews in 21 cities
60 helpful votes 60 helpful votes
5 of 5 stars Reviewed January 17, 2013

We spent a week at this hotel which we booked online without fuss, the confirmation came almost immediately and email communication with the hotel was unproblematic. I must say we really liked our room which offered a superb sea view and from our balcony we enjoyed watching the sun rise and set. We decided to go for the superdeluxe room with sea view and found its price reasonable at just under 700 pounds for the week. The room itself was spacious and the shower extremely powerful. The facilities were also very good and we took advantage of the gym as well as the indoor pool, although I have to say that one side of the pool was far too shallow to enable one to swim proper lengths (understandably I did not feel like swimming in the outdoor pool). As January is the low season for Madeira the hotel’s restaurant offered a fixed (and limited) menu rather than its usual a la carte menu, so we did not try it, but the breakfast buffet catered for all tastes ranging from muesli to fruit to a fully cooked breakfast. The only inconvenience was the lack of wifi in the room. This meant that every time we wanted to go online to check a restaurant or find out about the weather forecast we had to go out of the room to do it (the closest wifi spot was near the lifts). I suspect that the problem could be solved by boosting the signal so that it reaches the rooms like our located at the end of the corridor.

Room Tip: Ask for a room with sea view, it might cost a bit more but the view is spectacular
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  • Stayed January 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TinaNobrega, Guest Experience Mgr & Marketing Exec at Melia Madeira Mare Resort & Spa, responded to this review, February 16, 2013
Dear Valued Guest
Thank you for your review of our resort during your stay in our lovely island. We're glad you enjoyed your superior seaview room and that our facilities and services met with your approval on the whole. We regret the WI-FI hitches you experienced albeit this seems indeed to be an isolated case of late as our technicians have been in to review and tweak the system and we have had no further incidents of this nature. We hope to welcome you back again during your next visit to Madeira.
Kind regards and best wishes
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Melia Madeira Mare Resort & Spa

Address: Lido - Rua de Leichlingen nos. 2-4, Funchal, Madeira 9000-003, Portugal
Phone Number:
Location: Portugal > Madeira Islands > Madeira > Funchal
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Business Hotel in Funchal
#18 Spa Hotel in Funchal
#23 Family Hotel in Funchal
#24 Luxury Hotel in Funchal
#24 Romantic Hotel in Funchal
Price Range (Based on Average Rates): $
Hotel Class:5 star — Melia Madeira Mare Resort & Spa 5*
Number of rooms: 220
Official Description (provided by the hotel):
The Melia Madeira is a modern and elegant five-star hotel with a contemporary design that will enhance the availability of quality accommodation options for both business and leisure travelers to Madeira Island. Overlooking the Atlantic Ocean and boasting magnificent sea views, the hotel is conveniently located a few meters of the sea, in close proximity to the small pebble beach, Gorgulho and offers direct access to the Oceanside promenade. The Resort offers free Wi-Fi in all rooms and public areas, an indoor and outdoor pool and a spa. Elegantly-furnished rooms offer a balcony and cable TV. Some rooms of Meliã Madeira Mare include scenic views of the Atlantic Ocean from the balcony. Many of the hotel’s rooms also have a sitting area.Guests can relax in the jacuzzi and sauna at Meliã Madeira Mare’s spa. Massage treatments and a steam bath are also offered.Free parking is available. Madeira International Airport is a 25-minute drive away. Meliã Madeira Mare is a 5-minute walk from the center of the city.Meliã Madeira Mare’s restaurant serves a breakfast buffet and themed buffets for dinner. A la Carte menu is also available. The hotel’s pool bar provides refreshing beverages and light snacks for lunch. ... more   less 
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Also Known As:
Melia Madeira Mare Hotel Funchal
Melia Madeira Mare Resort And Spa
Sol Melia Funchal
Melia Madeira Mare Resort & Spa Funchal

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