We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Lovely relaxing and comfortable place” 4 of 5 stars
Review of Porto Bay Serra Golf

Best prices for your stay
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Show Prices
Compare best prices from top travel sites
and 6 more sites!
Save
You added Porto Bay Serra Golf to your Saves list
Porto Bay Serra Golf
4.0 of 5 Hotel   |   Sitio dos Casais Proximos | Santo da Serra, Santa Cruz, Madeira 9100-255, Portugal (Formerly Estalagem Serragolf)   |  
Hotel amenities
Ranked #27 of 161 Hotels in Madeira
London, United Kingdom
Contributor
15 reviews 15 reviews
5 hotel reviews
Reviews in 11 cities Reviews in 11 cities
17 helpful votes 17 helpful votes
“Lovely relaxing and comfortable place”
4 of 5 stars Reviewed May 20, 2013

Spent 3 nights here as part of a walking holiday around Madeira - excellent food, very helpful staff and lovely rooms to boot. Would stay there again as a centre for more walking in the area. The town itself is quiet but take care walking on the roads as not many pavements

  • Stayed March 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
antoniopais, General Manager at Porto Bay Serra Golf, responded to this review, May 24, 2013
Dear Guest,

Thank you for the “Lovely relaxing and comfortable place “ review posted on tripadvisor about your recent stay at Porto Bay Serra golf hotel


It will be a great pleasure to welcome you for a future stay with us,

Warm regards,

Muito Obrigado

. ..

ANTONIO PAIS
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

201 reviews from our community

Traveler rating
    133
    52
    12
    3
    1
See reviews for
24
136
8
4
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (38)
Date | Rating
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
1 review
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed May 7, 2013 via mobile

Great place with friendly and always helpfull staff ! Very good food, rich breakfest, reasonable dinner. Spacious room with a view to beautiful green garden, very pleasant morning wake up by singing birds. There is connecting door between two rooms not enough protecting the noise coming from neighbor. That's the reason why we don't rate the hotel with five dots.
Petr & Dasha from Prague

Stayed May 2013, traveled as a couple
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
antoniopais, General Manager at Porto Bay Serra Golf, responded to this review, May 24, 2013
Dear Guest,

Just a short note to thank you for the post on tripadvisor about your recent stay at Porto Bay Serra Golf hotel and happy to know that overall you have enjoyed the experience at Santo.

I wil promise good attention on the point raised.

It will be a great pleasure to see you around soon,

Warm regards,

Muito Obrigado

. ..

ANTONIO PAIS
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Porto, Portugal
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed April 27, 2013

Family with one and half year old child. Although not being able to profit the hiking possibilities, due to a very young child, I recognize the good location for this kind of sport. Also great location for golf enthusiasts. Small size hotel (like we like), confortable, with evident taste on ambiance, indoor swiming pool.

  • Stayed April 2013, traveled with family
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
antoniopais, General Manager at Porto Bay Serra Golf, responded to this review, May 12, 2013
Dear Guest,

Thank you for sharing on tripadvisor you holiday experience at Porto Bay Serra Golf and happy to learn that you had a pleasant stay with us

It will be for sure rewarding to welcome you soon,


Warm regards,

Muito obrigado
. ..

ANTONIO PAIS
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Funchal
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed April 14, 2013

After the change in management I was back with wife and kids. The addition of the indoor swimming pool and sauna are a big plus, and the renewed gym and relax room were also a good surprise. Rooms kept their comfort with new tv and dvd, excelent for the kids. there's also an ipod dock station.
Dinner at Avó Micas Restaurant was good as always and breakfast is fantastic. Didn't miss the 5'O clock tea, which kept the delicious scones and home made jams. the one downside was the living room which lost a bit of comfort as extra Restaurant tables were put there. also a big plus wifi all over the place!

  • Stayed April 2013
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
antoniopais, General Manager at Porto Bay Serra Golf, responded to this review, April 26, 2013
Dear Guest,

Thank you so much for your feedback about your recent stay at Porto Bay Serra Golf. I am happy to learn that overall you had a positive experience.
About the living room please take good note that the tables were there as we were nearly fully booked during some days and we were needing some more seats for dinner.

Sincerely hope to welcome you in a near future to Santo da Serra

Warm regards,

Muito obrigado

. ..

ANTONIO PAIS
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
South Wales
Contributor
15 reviews 15 reviews
14 hotel reviews
Reviews in 14 cities Reviews in 14 cities
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed April 10, 2013

We stayed for 3 nights at the end of March. The hotel is everything others have reported, large comfortable bedrooms with modern fittings in a new extension. Nice indoor swimming pool. Friendly and helpful staff, excellent breakfast with the full range one would expect. If I have one small criticism it is that the evening meals, although perfectly good and wholesome, lack an element of sophistication in their preparation one would expect in a four star hotel. There's a lack of subtlety of flavour and presentation, we found them rather bland. However overall a very enjoyable stay.

  • Stayed March 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
antoniopais, General Manager at Porto Bay Serra Golf, responded to this review, May 12, 2013
Dear Guest,

Thank you for your feedback about your recent stay at Porto Bay Serra Golf. We will promise good attention on the food issue.

Anything you might need for a future visit to our property I will be most pleased to assist you.

Warm regards,

Muito obrigado
. ..

ANTONIO PAIS
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed April 9, 2013

Serra Golf is, as the name suggests, close to one of the major golf courses in Madeira and it is obviously a great hotel for golfers but we found it an ideal spot for walkers. The village is over 600 meters above sea level on a volcanic plateau so there are walks close at hand either directly from the hotel or a short taxi ride away. The hotel keeps a file of suggested walks and walkers are generous in sharing their experiences.
The Sera Golf is a small (22rooms) recently refurbished hotel with good well appointed rooms, a lounge and small indoor pool. We used the suite which opens directly onto the gaden but other rooms have small balconies for a quiet read after an active day. The garden is quite small but we found that this meant that guests talked to each other. This was also the case in the restaurant which was friendly, light and comfortable.
The staff at Serra Golf were also friendly and helpful. Because the hotel is small they share the jobs that need to be done which means we felt we got to know them because they were serving at table, helping with directions, switching on the sauna, or booking a taxi or dealing with any problem.
If you want a quiet hotel in the country in Madeira we recommend Serra Golf and if you must have the shops it is not that far to Funchal!

Room Tip: Most of the rooms are good and quiet but the Superior Rooms in the old part of the hotel are more in...
See more room tips
  • Stayed March 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
antoniopais, General Manager at Porto Bay Serra Golf, responded to this review, May 12, 2013
Dear Guest,

Thank you fo4 the lovely feedback about the hotel the staff and facilities we are leased to know that you had such a pleasant stay and sincerely hope to welcome you in a future visit to our island.


Muito obrigado
. ..

ANTONIO PAIS
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Top Contributor
133 reviews 133 reviews
32 hotel reviews
Reviews in 66 cities Reviews in 66 cities
102 helpful votes 102 helpful votes
5 of 5 stars Reviewed April 5, 2013 via mobile

We were surprised and delighted when we arrived at Porto Bay Serra Golf by foot after a 14k Levada walk. We had walked through the town of Santo do Serra, which frankly has little to offer (other than on Sunday,we were told by a local,when there is a market) so our expectations of the hotel weren't high as it seemed a strange location. On arrival the building was pleasing, unusual in design and looked exceptionally well maintained. We got a warm welcome from reception and our bags were already in our room when we were shown to it. The room was fabulous, plenty space, light and airy, patio doors with small outdoor seating area and lovely modern bathroom with both shower and bath - essential after a long walk. Beverages, Wi-Fi, safe (small charge €1.50) and TV were all available as was plenty hanging space. There was an indoor swimming pool, sauna and gym within metres of our bedroom, all well equipped. Spa treatment was available on request. There was also a quiet lounge with TV on the ground floor. As the hotel only has 22 rooms it was pretty relaxed and quiet all the time we were there
We arrived in the afternoon and although we did not have the full afternoon tea offer, it was available and looked good. We just relaxed with a drink in the lounge area adjacent to the restaurant and peacefully read.
We were on half board and dinner gave the choice of a set 3 course menu inclusive in our price, or,if we wished, we could eat off the a la carte and the €21 set menu allowance was offset against the a la carte cost. It probably cost €5-8 more to eat a la carte, so not excessive. There was a good wine list and the Porto Bay wine choice, house wine, was excellent value. Food was excellent, good varied choice,well presented, good portions and well cooked. The waitress was very efficient and pleasant too.
Breakfast was a good hot and cold 'eat what you like' buffet and again good. Attentiveness wasn't quite as good in the morning with the waitress more interested in chatting than clearing plates away, you could hear her from the restaurant, but non the less pretty good.
Beyond the hotel there isn't much to do in the town, the Botanical Garden was underwhelming, more a park with a few ducks etc, the bars,shops ( no bread left t noon) and cafes pretty limited, although there did seem to be an interesting butchers shop that (entirely) men seemed to frequent to eat a skewer of meat and drink a tumbler of wine t lunchtime. We weren't adventurous as nobody spoke English nor were very friendly but maybe a braver adventurer could try it and write a review?Buses from the village are infrequent so check the timetable at the bus stop. If you are a golfer, there is a course 10 minutes up the road, if you are a walker there are a few walks to do.
Overall enjoyed the stay in his small, friendly and good valued hotel and would certainly come again

Stayed April 2013, traveled as a couple
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
antoniopais, General Manager at Porto Bay Serra Golf, responded to this review, April 24, 2013
Dear Guest,

What a “relaxing” feedback about your holiday experience at Porto Bay Serra Golf.
I am really happy to know that overall you had a positive holiday experience in our property.

We will be most pleased to welcome you in a future visit to Madeira.

Warm regards,

Muito obrigado

. ..

ANTONIO PAIS
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Been to Porto Bay Serra Golf? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Porto Bay Serra Golf

Address: Sitio dos Casais Proximos | Santo da Serra, Santa Cruz, Madeira 9100-255, Portugal (Formerly Estalagem Serragolf)
Location: Portugal > Madeira Islands > Madeira
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Spa Suites Swimming Pool Airport Transportation
Hotel Style:
#18 Spa Hotel in Madeira
#24 Luxury Hotel in Madeira
Price Range (Based on Average Rates): $
Hotel Class:4 star — Porto Bay Serra Golf 4*
Number of rooms: 21
Official Description (provided by the hotel):
Porto Bay Serra Golf is a small charming property surrounded by nature and by the traditions of Madeira, with decoration that is both elegant and comfortable and with the golf course nearby !! Enjoy a stay in the middle of the country, with luxurious greenery, and a welcoming atmosphere. The main house dates from 1920, was restored in 1999 and is classified as part of the regional heritage. The facade, with decorative elements from the Art Nouveaux period, the frieze in floral tiles, windows with white wooden slats, and its fish-scale roof are unique features . .. 22 rooms, living room with fireplace, traditional restaurant, heated covered pool, sauna, library, games room and gym . .. in the heart of nature !! . .. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Expedia, Booking.com, Travelocity, Priceline, Despegar.com, Hotels.com, TripOnline SA and Odigeo so you can book your Porto Bay Serra Golf reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Estalagem Serragolf Madeira

Owners: What's your side of the story?

If you own or manage Porto Bay Serra Golf, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.