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“Nice quiet place” 4 of 5 stars
Review of Porto Bay Serra Golf

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Porto Bay Serra Golf
4.0 of 5 Hotel   |   Sitio dos Casais Proximos | Santo da Serra, Santa Cruz, Madeira 9100-255, Portugal (Formerly Estalagem Serragolf)   |  
Hotel amenities
Ranked #17 of 161 Hotels in Madeira
Lisbon, Portugal
Senior Contributor
22 reviews 22 reviews
5 hotel reviews
Reviews in 9 cities Reviews in 9 cities
36 helpful votes 36 helpful votes
“Nice quiet place”
4 of 5 stars Reviewed January 4, 2013

I visited this place for a weekend with my family and we all loved it very much, it was my husbands birthday and they made that day a very special one. Its old and a modern hotel, i loved the restaurant area and the area with the fireplace. It was very quiet and peaceful.

Room Tip: the rooms at the bottom floor are the best
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  • Stayed December 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
antoniopais, General Manager at Porto Bay Serra Golf, responded to this review, January 10, 2013
Dear Guest,

Thank you for your feedback about your holiday experience at Porto Bay Serra Golf. Your evaluation will help us to improve the services level.
I am happy to know that overall you had a positive break and sincerely hope to meet you in a future visit to our property.

Wishing you a great year,

Warm regards,

Muito obrigado

. ..
ANTONIO PAIS
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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159 reviews from our community

Traveler rating
    107
    41
    8
    3
    0
See reviews for
20
107
7
4
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (29)
Date | Rating
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  • Dutch first
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English first
Basingstoke, United Kingdom
Senior Contributor
40 reviews 40 reviews
25 hotel reviews
Reviews in 29 cities Reviews in 29 cities
26 helpful votes 26 helpful votes
5 of 5 stars Reviewed December 22, 2012

I think the title says it all. The rooms are ideal, well equipped and, in the case of the superior rooms, stylish and full of character. The food is excellent, as is the service and, in particular, the friendliness and helpfulness of the staff. The new indoor pool, with 'whirpool' jets and the sauna are welcome additions to the facilities. Even the small garden is a pleasure to see. If you're coming to Madeira and you have no need to be in Funchal, or if you're playing golf, I would definitely recommend the Serra Golf. They even do a wonderful afternoon tea of fresh, warm scones with cream and jam, plus a selection of cakes and a good pot of tea for €7.50. Perfect.

Room Tip: Standard rooms are very similar (and there are only 20) so there is no real choise to make. The 2...
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  • Stayed December 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
antoniopais, General Manager at Porto Bay Serra Golf, responded to this review, January 10, 2013
Dear Guest,

Just a short note to thank you for your “outstanding” review about Porto Bay Serra Golf hotel, that I will proudly share with all my team


Wishing you a great year,

Warm regards,

Muito obrigado

. ..
ANTONIO PAIS
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Oxford
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed November 6, 2012

We stayed 9 nights and it was excellent throughout. The room we had was big and quiet with a good flat TV and Ipod dock and radio. The attention to detail throoughout the hotel is very good and the pool and sauna are excellent. The gym is also good for a holiday workout. The staff were excellent and the breakfast was always fresh, well attended by the chef and a real pleasure. The restaurant was very nicely set up and attended with a different set meal each day and some other a la carte choices but as with the whole Island, not too much for the vegetarian.
You will probably need a car unless you have transport arranged and then you have easy access to some great places and a top notch place to return to at the end of the day.

  • Stayed October 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
antoniopais, General Manager at Porto Bay Serra Golf, responded to this review, November 10, 2012
Dear Guest,

Thank you for such a positive review shared on tripadvisor about you holiday experience at Porto Bay Serra Golf.

My team will be pleased to receive you feedback and I am really happy to know that you took such a positive impression of our property.

Truly hope to welcome you in a future visit to Madeira,

Best regards,

Muito Obrigado

. ..

ANTONIO PAIS
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Funchal, Portugal
Senior Contributor
31 reviews 31 reviews
4 hotel reviews
Reviews in 11 cities Reviews in 11 cities
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed November 3, 2012

I´ve been there for one night and it was really good! Staff is friendly and helpful! We had a normal room with a nice view to the forest, bed really comfortable, tea and coffee facilities. Indoor pool really good and beautiful! Breakfast was tasty and fresh with a big choice. We didn´t had lunch or dinner in the hotel but surly it´s good.
I will return to this hotel for sure!

  • Stayed May 2012, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
antoniopais, General Manager at Porto Bay Serra Golf, responded to this review, November 10, 2012
Dear Guest,

Just a short note to thank you for your stay at Porto Bay Serra Golf and for such a rewarding review shared on tripadvisor.

We are really happy to learn that you had a positive holiday experience and truly hope to meet you in a future visit,

Best regards,

Muito Obrigado

. ..

ANTONIO PAIS
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Vienna, Austria
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed October 17, 2012

Outstanding service, friendly and very welcoming staff and a relaxing enviroment, that makes you forget you're daily stressful routine. A perfect get away from urban life. We thank all the staff for the excellent service provided.

  • Stayed October 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
antoniopais, General Manager at Porto Bay Serra Golf, responded to this review, October 19, 2012
Dear Guest,

Thank you so much for the nice review posted on tripadvisor about Porto Bay Serra Golf and really happy to know that you have enjoyed it.

Warm regards from the Porto Bay Serra Golf team that will be most pleased to welcome you in a near future.

Muito obrigado

. ..

ANTONIO PAIS
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Komen, Slovenia
Senior Contributor
31 reviews 31 reviews
20 hotel reviews
Reviews in 24 cities Reviews in 24 cities
45 helpful votes 45 helpful votes
5 of 5 stars Reviewed October 8, 2012

Hotel is in a small village. We have nice and comfortable room and also free wifi in the room. Very good breakfast. Good indoor swimming pool and sauna. The staff is very professional. It is 20min drive from the beach.

  • Stayed September 2012, traveled as a couple
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
antoniopais, General Manager at Porto Bay Serra Golf, responded to this review, October 19, 2012
Dear Guest,

Thank you for your feedback about your recent stay at Porto Bay Serra Golf.

Really happy to know that overall you had such a positive holiday experience with us and appreciated that you have shared it on tripadvisor.

With warm regards

Muito obrigado

. ..

ANTONIO PAIS
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
King's Lynn, United Kingdom
Reviewer
5 reviews 5 reviews
3 hotel reviews
Reviews in 5 cities Reviews in 5 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed September 26, 2012

We stayed here mid week as part of a walking holiday .The hotel , staff and whole ambience were lovely , it was peaceful and the staff were very helpful .We slept so well and the staff did everything possible to help us if we required anything .We were very sorry to have to leave and we must say that our next hotel was classed as 5 star was nowhere the standard of personal friendliness and discreet service that the Serra golf displayed .
The only thing we would recommend is more of an understanding of us "veggies" .A dish of the day for veggies , when you know veggies are staying would have been appreciated . We aim to return as independent travellers and would be happy to plan our trips around serragolf as a base
Also details of the wi-fi would have been helpful in the room but this trivial things did not spoil a very nice visit .Good luck with your plans
Thank you

Room Tip: We had a first floor room in the extension which was fine but a ground floor room would have allowed...
See more room tips
  • Stayed September 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
antoniopais, General Manager at Porto Bay Serra Golf, responded to this review, November 2, 2012
Dear guest,

Many thanks for your review posted on tripadvisor about Porto Bay Serra golf. Your thoughts will be taken in consideration so we can improve the points you have raised.
Really happy to know that overall you had a positive holiday experience and will be most pleased to assist you and welcome you in a future visti to our “mountain” hotel.

Warm regards,

Muito Obrigado,

. ..

ANTONIO PAIS
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Porto Bay Serra Golf

Address: Sitio dos Casais Proximos | Santo da Serra, Santa Cruz, Madeira 9100-255, Portugal (Formerly Estalagem Serragolf)
Location: Portugal > Madeira Islands > Madeira
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( Wi-Fi ) Free Parking Kitchenette Restaurant Room Service Spa Suites Swimming Pool Airport Transportation
Hotel Style:
#10 Spa Hotel in Madeira
#15 Luxury Hotel in Madeira
Price Range (Based on Average Rates): $
Hotel Class:4 star — Porto Bay Serra Golf 4*
Number of rooms: 21
Official Description (provided by the hotel):
Porto Bay Serra Golf is a small charming property surrounded by nature and by the traditions of Madeira, with decoration that is both elegant and comfortable and with the golf course nearby !! Enjoy a stay in the middle of the country, with luxurious greenery, and a welcoming atmosphere. The main house dates from 1920, was restored in 1999 and is classified as part of the regional heritage. The facade, with decorative elements from the Art Nouveaux period, the frieze in floral tiles, windows with white wooden slats, and its fish-scale roof are unique features . .. 22 rooms, living room with fireplace, traditional restaurant, heated covered pool, sauna, library, games room and gym . .. in the heart of nature !! . .. ... more   less 
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Also Known As:
Estalagem Serragolf Madeira

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