This hotel caters predominantly for German and French holiday makers. Only 3 British people there when I arrived. I was shown to an apartment up the hill over a small cafe up 4 flights of stone stairs with no lift. I had booked all inclusive pool/sea view to stay at a 4 star hotel with lifts to all floors. I am 70 years old and a solo woman traveller. I refused to unpack until they gave me what I had paid for. 5 hours later I was moved to the hotel. On the plus side, the hotel was spotless and the rooms were clean and well worth the 4 star rating. Staff were friendly and helpful, the pool was gorgeous and it has real imported sand and a private beach. Live entertainment every night was varied and very good .On the minus side, this part of West Madeira is very isolated, one small supermarket, pharmacy and a gift shop. You need to travel a good few miles to see the beauty of the island. Also I think it should be made known that very few British come to this hotel because it caters for German and French clients. Lots of sun loungers so no infighting or early morning dash to bag one.