My husband and two small children (daughters aged 3 and 1 and a half at the time) stayed a week in this fantastic resort near the gorgeous mountain town of Sintra. From the minute we checked in, we were blown away by everything about the resort.
The staff were more than helpful (they seriously couldn't do enough for us - and seemed genuinely friendly, and knowledgable). Although the kids club didn't suit us (children too young), it did look fabulous, and jam-packed full of activities. We were able to book babysitters day and night if we wanted to (and as the area is not the easiest for young children - visiting castles up on high mountains with loads of steps, etc., or visiting the beach with it's tremendous surf - not ideal for little ones - we did use this service for a few days, and most nights). We had two adjoining rooms which was a GODSEND - the children slept better knowing we were close, but not close enough for them to take advantage. (We actually preferred the two adjoining rooms to the two bedroom suites). They were luxuriously appointed, comfortable, with beautiful views on the terrace overlooking their lovely golf course and surrounding landscape.
The food was fantastic, and there are two pools (one outside, and one indoors) which were good (though not really for really little children), plus a toddler pool to keep the little ones happy.
The hotel also had something on every night - one night we went on a family trip on a traditional horse and carriage (kids LOVED that) through the gorgeous grounds. Another night we partook in the most AMAZING traditional Portuguese meal put on by the hotel, where the food was paired with wines. Amazing.
My only complaints (if you can call them that!) is that mini-bar prices were outrageous! (Nespresso coffee was about 6 euros, when I know the capsules only cost about 26p--if you have a Nespresso machine, I suggest you bring your own capsules for your morning coffee - or just drink it in the restaurant), and the babysitting did add up. But I can't fault the hotel for that! It was lovely just having that available! Also, it was difficult to feed the children dinner at the time they needed to eat (5 - 5:30pm for 7 - 7:30 bedtime). Aside from using the room service (expensive, as you would expect really), there were no other choices as food wasn't served properly at that time (only bar snacks) in the resort restaurants. But again, this is more of a cultural thing. We had the same problems in hotels in Spain and Italy.
It is a beautiful hotel! Certainly one of the very best we've ever stayed at in Europe (and we've stayed in quite a few!) Excellent for families, but equally excellent for single couples, honeymooners, older couples. Although the hotel was nicely full, we never felt people were in our space, and although there were children of all ages there, we never felt annoyed by too much noise, etc.. (Even though I have young children myself, I know how the noise of unkept young children can get on people's nerves!) The whole place felt really exclusive, beautiful, luxurious - and the staff made you feel as though you were someone very important indeed. It has rather spoiled us for other hotels!
We booked our holiday through Bill Goff (golf holiday travel operator), and got an excellent deal through them. Also because it has a spa and golf course (and babysitter) we could actually do our own thing (my husband played a round or two of golf, while I had amazing treatments in the spa, and the kids played with the babysitter for an afternoon around the pool and made beautiful pictures for us for when we returned happy and refreshed in the late afternoon). It was a real holiday!
I can't recommend this hotel enough!
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Would I recommend this hotel to my best friend?
absolutely!
I recommend this hotel for:
Young singles, An amazing honeymoon, Older travelers, Families with young children, Families with teenagers, Tourists
I do not recommend this hotel for:
Pet owners
I selected this hotel as a top choice for:
Beach / Sun, Museums / Cultural / Historical sites, Outdoor / Adventure, Great food / Wine, Golf, Spa