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“Lovely views, comfortable and central.” 3 of 5 stars
Review of Hotel Tivoli Sintra

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Hotel Tivoli Sintra
4.0 of 5 Hotel   |   Praca Da Republica, Sintra 2710-616, Portugal   |  
Hotel amenities
Ranked #8 of 14 Hotels in Sintra
New York City, New York
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
3 helpful votes 3 helpful votes
“Lovely views, comfortable and central.”
3 of 5 stars Reviewed July 28, 2011

Check in was an ease. The lady spoke fluent english and was happy to help and anyway possible.
The lobby leds onto a lounge area, not much going on there but plenty of seating looking over a beautiful valley.
The whole hotel is a bit dated but comfortable.
Our room had two singles together but the bedding was good quality and there was plenty of channels on the cable tv to enjoy.
If you want free Wifi join the free hotel club and you have 24hrs free. Slow but it's good enough to plan further journeys.
Breakfast was included with our room. No fresh eggs cooked but was not an issue as there was enough to choose from.
I would recommend the hotel if you want to look around Sintra and be in a central location but it's not a destination hotel.
The staff are lovely and very helpful.

Room Tip: Valley view room only the other side is over the road/castle but to low for a good view.
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  • Stayed July 2011, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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528 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (46)
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  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
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English first
Doha, Qatar
1 review
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed July 25, 2011

There have been mixed reviews on this hotel, but unfortunately I took the gamble and booked (and paid) for two nights.
The place has a great location but the interior is dated and worn.
The AC in the room was noisy and had little affect. Furniture was basic and old.
The breakfast was well below standard with rotten fruit as part of the offering.
The internet was a joke with a new password having to be allocated eveyday.
Depite having paid up front for the room my wife and I could not face spending more than one night. No reason was asked by the Management why we were leaving early or if things had been satisfactory.
This is at best a 2 star hotel, but it charges 5 star prices. In my opinion make Sintra a day trip from Lisbon, rather than an overnight stop

  • Stayed July 2011, traveled with family
    • 1 of 5 stars Value
    • 1 of 5 stars Sleep Quality
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Portland, Oregon
Top Contributor
284 reviews 284 reviews
40 hotel reviews
Reviews in 60 cities Reviews in 60 cities
599 helpful votes 599 helpful votes
4 of 5 stars Reviewed June 13, 2011

The hotel exterior is very ugly and really doesn’t fit in to the architecture of this old village, but the inside is pleasant and come to find out, the Tivoli chain has the most wonderful sheets! Our room is spacious and clean with nice amenities in the bathroom.

The front desk was very helpful and accommodating. We got there around noon and our room wasn't ready, but they nicely held our luggage so we could go walk the town and get a bite to eat..

Our room looks out onto the Palacio Nacional de Sintra. A royal palace until 1910. And the main square is just a few steps away. Some great shops are just up the cobbled street, which is much photographed. Great coffee/pastry houses and restaurants, too.

You can't beat the location and the quality of the hotel is very acceptable.

On our walk, it doesn't take long before we stop for a glass of wine at Café Paris: a white sparkling wine with some olives. Then back to the hotel for lunch. We ordered a cod dish and a cottage cheese salad. Completely forgetting about the couvert, we eat the appetizer thinking “Is this our cod dish?” (It wasn’t very good and was like a fish stick ball). The cottage cheese was simply a cotted cheese, very mild and a mixed green salad. Very nice. Our cod dish arrives and was nicely done and they split the dish in the kitchen--nice touch. Still, this lunch, that we split, was $33e. A total rip off. So, stick to the hotel for sleeping and eat elsewhere for more authentic food at a reasonable price.

We didn't have the breakfast as part of our rate, but I hear it is a very good breakfast. We needed to leave early, so had pastry and coffee at the end of the main street. A nice way to start the day.

Again, the staff was very helpful in directing us out of Sintra and on our way to Obidos. They also had a great wifi (you need to sign up under the umbrella hotel--they'll help you do it). What was great with that is we could also use the free wifi at Tivoli Coimbra, later in our trip.

  • Stayed May 2011, traveled with friends
    • 3 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bangkok, Thailand
Top Contributor
62 reviews 62 reviews
30 hotel reviews
Reviews in 33 cities Reviews in 33 cities
55 helpful votes 55 helpful votes
2 of 5 stars Reviewed June 8, 2011

This could be a great hotel. It has a perfect location, great views and cheap drinks but the downsides really take from it. We had to change room because the water or the light didn't work in the bathroom. In our new room the water wasn't great either. The rooms need a good cleaning and airing. The wifi is terrible but it's free so you get what you pay for. For two days the toilets were blocked in the restaurant. The bar staff were nice but the rest of the staff have a lot to learn about hospitality. The place does a good breakfast. Sintra has no nightlife so get the train back to Lisbon. I specifically ordered a double bed but alas got two singles.

Room Tip: Get the train out of Sintra at night.
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  • Stayed June 2011, traveled as a couple
    • 2 of 5 stars Value
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed June 6, 2011

Unfriendly and unhelpful staff. Would not recommend but ok if no other option. Lawrence hotel much nicer

  • Stayed June 2011
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
Senior Contributor
35 reviews 35 reviews
9 hotel reviews
Reviews in 18 cities Reviews in 18 cities
56 helpful votes 56 helpful votes
5 of 5 stars Reviewed June 5, 2011

Central location, great view. Nice environmentally friendly touches. Great toiletries, specially the body lotion (great smell!). I even wanted to nick one before leaving :-), but my conscious boyfriend didn't let me :-). Where can we buy one?! The breakfast was superb. Beautiful room and view. Great food, lots of options.

Room Tip: Choose the rooms with valley view
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  • Stayed May 2011, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
boston, ma
Senior Contributor
29 reviews 29 reviews
6 hotel reviews
Reviews in 14 cities Reviews in 14 cities
13 helpful votes 13 helpful votes
3 of 5 stars Reviewed May 15, 2011

Great high location, easy access to the sites, walk to shopping,lots of local restaurants, bus to sites. Cab direct to Lisbon Airport is 43 euros, 1/2 hour. Breath taking views. Room was poor, dirty/stained carpeting, AC did not work, in-room internet access was via a 3rd party vendor/never able to get connection to work, used internet in "business center"/no ink in printer. The female reception staff were very polite,helpful,spoke English but 1 male reception employee was repeatedly impatient and to someone else I was traveling with when he complained to the employee that the room smelled very badly of mold. Buffet breakfast included with room was fresh, plentiful and very good; fresh sliced fruits, variety of breads, coffee cake, eggs, Portuguese bacon, cheeses, sliced ham, cold cereals,yogurt, varitey of teas. Coffee was from a coffee machine so not very much to our liking vs. fresh brewed. The lobby, lounge and dinning room were very nice; but the rooms need a major overhaul. Bathroom was clean, updated, fine.

Room Tip: ask to approve room before unpack, view of valley
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  • Stayed May 2011, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hotel Tivoli Sintra

Address: Praca Da Republica, Sintra 2710-616, Portugal
Location: Portugal > Central Portugal > Lisbon District > Sintra Municipality > Sintra
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free Parking Restaurant Room Service Shuttle Bus service Suites Airport Transportation
Hotel Style:
Ranked #8 of 14 Hotels in Sintra
Price Range (Based on Average Rates): $
Hotel Class:4 star — Hotel Tivoli Sintra 4*
Number of rooms: 77
Official Description (provided by the hotel):
Right in the centre of the town of Sintra, this is a discreet 4-star Sintra Portugal hotel with private parking which gives you the perfect opportunity to enjoy the surrounding scenery, history and leisure facilities. Sintra is a UNESCO World Heritage site. Breakfast in the Monserrate restaurant at Tivoli Sintra allows you to enjoy the quality food at this welcoming and friendly Central Sintra hotel. The view from the panoramic bar reveals its stunning location: between the Serra de Sintra and the Palacio da Vila, where the sea can just be seen on the horizon. ... more   less 
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