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“Great Family suite” 4 of 5 stars
Review of Pousada de Queluz Palace Hotel

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Pousada de Queluz Palace Hotel
4.0 of 5 Hotel   |   Largo Do Palacio Nacional, Queluz 2745-191, Portugal (Formerly Pousada de Dona Maria I)   |  
Hotel amenities
Ranked #1 of 3 Hotels in Queluz
Certificate of Excellence 2014
Hamburg, Germany
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
19 helpful votes 19 helpful votes
“Great Family suite”
4 of 5 stars Reviewed July 31, 2013

We had a great relaxing one night stay at this Inn. The receptionist was very warm, helpful, and gave us good travel tips. The suites are very large, and although the hotel seems a bit dated with its decor, it actually fits to the historic architecture, and very large rooms. Its also nice to stay directly across from the Queluz Palace, where you can wander around and not feel herded, and then stay in a corresponding building. We do regret not eating at the Hotels restaurant which looks very charming, and is connected to the Queluz Palace. I dont know if I would stay there for an extended trip, but all in all, great Service, and very good value for a hotel suite.

  • Stayed July 2013, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manager_DMaria, Gerente at Pousada de Queluz Palace Hotel, responded to this review, August 1, 2013
Dear Guest,

Thank you very much for choosing to stay at Pousadas D.Maria I and for taking the time to post your opinion.
We do feel very happy to know you had a pleasant stay , you enjoyed the suite and our staff exceeded your expectations in particularly Brun Morgado at the reception desk. Thank you for your so kind words which certainly help and motivate us to keep on improving the quality of our services.

In fact dinner at our Restaurant Cozinha Velha would have been a great experience but it can also still be a good excuse to come back for one night stay.

We hope to wellcome you again in one of our hotels or Pousadas

Best Regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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143 reviews from our community

Traveler rating
    41
    70
    23
    9
    0
See reviews for
26
91
3
6
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (25)
Date | Rating
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  • English first
  • French first
  • German first
  • Italian first
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English first
Boston, Massachusetts
Senior Contributor
48 reviews 48 reviews
12 hotel reviews
Reviews in 23 cities Reviews in 23 cities
21 helpful votes 21 helpful votes
3 of 5 stars Reviewed July 11, 2013

This was just a place for our last nights stay and was chosen due to it's proximity to the airport. That said, it was fine for that purpose but if I was here for a few days, I don't think I would be pleased. They were very nice and it was clean! It is nice being part of history too but the rooms seem to be from the 70's and the breakfast wasn't very good. I am comparing it to 10 days of amazing breakfasts though so I may not be fair. I just really don't like coffee from a machine...it should be brewed fresh. It was very affordable though and we did go to dinner in the palace across the street with was just ok. The beds were very comfy!!!

  • Stayed July 2013, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manager_DMaria, Gerente at Pousada de Queluz Palace Hotel, responded to this review, July 24, 2013
Dear Guest,

Thank you for choosing to stay at Pousadas de Portugal and for taking the time to leave your feedback on Trip Advisor
We do take all our guests opinions very seriously as only for taking acknowledge of them we can improve our service.

We regreet this Pousada did not met your expectations specially concerning the building.
Some renovation and refurbishes works are already planned .

We will be pleased to host you again at any other of our Units.
Best Regards
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sydney
Top Contributor
170 reviews 170 reviews
96 hotel reviews
Reviews in 107 cities Reviews in 107 cities
86 helpful votes 86 helpful votes
5 of 5 stars Reviewed May 16, 2013

Actually the clock tower building, but this doesn't detract. A very comfortable and modern hotel with large rooms, Wi-Fi and helpful staff.

For us this was the last stop before leaving Portugal and was selected because it was reasonably close to Lisbon Airport.

Very reasonably priced. The only negative was that with very few guests when we were there the staff at breakfast was very limited and this meant that service was slow. This was not enough to spoil the stay or our attitude towards the hotel.

  • Stayed April 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manager_DMaria, Gerente at Pousada de Queluz Palace Hotel, responded to this review, August 1, 2013
Dear Guest,

Thank you very much for choosing to stay at Pousadas D.Maria I and for taking the time to post your opinion
We do feel very happy to know you have a pleasant stay and you have enjoyed the Pousada, despite the not so good experience at Breakfast, wich we will improve.
Thank you for your so kind words which certainly help and motivate us to keep on improving the quality of our services.

Best Regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Morpeth, United Kingdom
Senior Contributor
34 reviews 34 reviews
14 hotel reviews
Reviews in 20 cities Reviews in 20 cities
26 helpful votes 26 helpful votes
5 of 5 stars Reviewed April 9, 2013

Superb accommodation close to Lisbon, excellent service, loads of parking.
Opposite an old Royal Palace with several good restaurants in short walking distance.
A nice quiet location, but you will need a car to reach some interesting sites nearby like Sintra, Cascais and Estoral.
Lisbon centre is a short bus ride.
We will definitely be returning

Room Tip: All rooms are excellent
See more room tips
  • Stayed April 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manager_DMaria, Gerente at Pousada de Queluz Palace Hotel, responded to this review, August 2, 2013
Dear Guest,

Please apologize for taking so long to thank you for taking the time to post your opinion in Trip Advisor site.

We do feel very happy to know you had a pleasant stay .
Thank you for your so kind words which certainly help and motivate us to keep on improving the quality of our services.

We will be very pleased to welcome you again in one of our Hotels or Pousadas
Best regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Essex UK
Top Contributor
194 reviews 194 reviews
31 hotel reviews
Reviews in 70 cities Reviews in 70 cities
79 helpful votes 79 helpful votes
4 of 5 stars Reviewed April 9, 2013

We enjoyed our 3 nights here. It's a very historic atmosphere, with the palace just across the road, and the sounds of military exercising at 8.30 each morning. The rooms are smaller than some pousaas, but just as clean, with the best beds of the trip.

Strangely, the evening meals are served in 'the old kitchen' of the palace, and are good, but not as good as they look on the plate. We found the cod very, very salty, and the huge tiger prawns a little bland. The puddings are yummy, though, and appear at breakfast the next day.

Do visit the palace opposite, and make time for the gardens. It's a combined entry with the palace at Sintra to save a small amount.

  • Stayed March 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Merritt Island
Senior Contributor
49 reviews 49 reviews
7 hotel reviews
Reviews in 26 cities Reviews in 26 cities
23 helpful votes 23 helpful votes
5 of 5 stars Reviewed March 27, 2013 via mobile

Stayed at the pousada for three night. Took the train one day to tour Lisbon. Second day we drove to Sintra. Each was easily accessed. Staff at pousada was extremely helpful and friendly. Breakfast was good.

  • Stayed March 2013
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dundee, United Kingdom
Top Contributor
118 reviews 118 reviews
43 hotel reviews
Reviews in 56 cities Reviews in 56 cities
242 helpful votes 242 helpful votes
4 of 5 stars Reviewed March 1, 2013

Some of the reviews of this hotel are a bit 'picky' to say the least. Sure it's a train ride (all of 15 minutes!) from Lisbon Centre, but as a base an oasis of calm. it is perfectly acceptable. Let me say right here......the staff are absolutely first rate. The hotel was quiet, and a lovely lady made me my very own buffet breakfast and brought it to my table. Regardless of other reviews, the coffee is excellent (Think Brazil---Portugal---Coffee!!)

The beds are comfy, the bathroom good and clean and the ambience is charm rather than bling. I shall be back here in June. That says it all really.

  • Stayed February 2013, traveled with family
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manager_DMaria, Gerente at Pousada de Queluz Palace Hotel, responded to this review, September 8, 2013
Dear Guest,

Thank you very much for choosing to stay at Pousadas D.Maria I and for taking the time to post your review on Trip Advisor.
We do feel very happy to know you have a pleasant stay and our staff exceeded your expectations in particularly at breakfast.
Thank you for your so kind words which certainly help and motivate us to keep on improving the quality of our services.
We will be very pleased to host you again in June !
Best regards

Arminda Teixeira
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Pousada de Queluz Palace Hotel

Address: Largo Do Palacio Nacional, Queluz 2745-191, Portugal (Formerly Pousada de Dona Maria I)
Location: Portugal > Central Portugal > Lisbon District > Sintra Municipality > Queluz
Amenities:
Bar / Lounge Business Center with Internet Access Free Parking Restaurant Room Service Suites Wheelchair access
Hotel Style:
Ranked #1 of 3 Hotels in Queluz
Price Range (Based on Average Rates): $
Hotel Class:4 star — Pousada de Queluz Palace Hotel 4*
Number of rooms: 26
Official Description (provided by the hotel):
The Pousada de Queluz is found in the clock tower building, next to the National Palace of Queluz, known as the " Portuguese Versailles " and the permanent residence of the royal family from 1794. The building of the Tower is by the architect and staff sergeant Manuel Caetano de Sousa, and served as a warehouse and as the quarters for the staff in service to the palace. With a unique and sumptuous decor, the Pousada de Queluz, D. Maria I, is a treasure waiting to be discovered and marvelled at. The air-conditioned rooms of the Pousada de Queluz are individually decorated, with warm colours and elegant wooden furniture. The Pousada is a point of reference for whoever is looking for the Lisbon business area, idyllically situated around 14 km from Sintra and 20 km from Cascais. It comfortable decor and its rigorous rehabilitation makes the 2 rooms an excellent choice, having been carefully reconstructed for the purpose of meetings and seminars. The rooms have natural lighting and access to the internet fixed of wireless, air conditioning among other characteristics. Free parking is also available. ... more   less 
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