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“Charming Hotel, Excellent Staff” 4 of 5 stars
Review of Pousada de Queluz Palace Hotel

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Pousada de Queluz Palace Hotel
4.0 of 5 Hotel   |   Largo Do Palacio Nacional, Queluz 2745-191, Portugal (Formerly Pousada de Dona Maria I)   |  
Hotel amenities
Ranked #1 of 3 Hotels in Queluz
Dundee, United Kingdom
Top Contributor
113 reviews 113 reviews
40 hotel reviews
Reviews in 55 cities Reviews in 55 cities
223 helpful votes 223 helpful votes
“Charming Hotel, Excellent Staff”
4 of 5 stars Reviewed March 1, 2013

Some of the reviews of this hotel are a bit 'picky' to say the least. Sure it's a train ride (all of 15 minutes!) from Lisbon Centre, but as a base an oasis of calm. it is perfectly acceptable. Let me say right here......the staff are absolutely first rate. The hotel was quiet, and a lovely lady made me my very own buffet breakfast and brought it to my table. Regardless of other reviews, the coffee is excellent (Think Brazil---Portugal---Coffee!!)

The beds are comfy, the bathroom good and clean and the ambience is charm rather than bling. I shall be back here in June. That says it all really.

  • Stayed February 2013, traveled with family
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manager_DMaria, Gerente at Pousada de Queluz Palace Hotel, responded to this review, September 8, 2013
Dear Guest,

Thank you very much for choosing to stay at Pousadas D.Maria I and for taking the time to post your review on Trip Advisor.
We do feel very happy to know you have a pleasant stay and our staff exceeded your expectations in particularly at breakfast.
Thank you for your so kind words which certainly help and motivate us to keep on improving the quality of our services.
We will be very pleased to host you again in June !
Best regards

Arminda Teixeira
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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135 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (24)
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Arlington, VA
Senior Contributor
23 reviews 23 reviews
15 hotel reviews
Reviews in 15 cities Reviews in 15 cities
23 helpful votes 23 helpful votes
4 of 5 stars Reviewed November 3, 2012

We enjoyed our stay at Pousada de Queluz. It is a small but beautiful hotel with good service and comfortable rooms. On the downside, the hotel is fairly isolated. Except for the Palacio Nacional which is just across the street, all other tourist attractions are far away. We were there on a Sunday night and had to drive to Belem (10 miles) to find an open restaurant. The restaurant of the pousada was open but very expensive. Another area of possible improvement would be the quality of coffee at breakfast. I would still recommend this place for those looking for a quiet retreat away from the crowd.

  • Stayed September 2012, traveled as a couple
    • 4 of 5 stars Value
    • 2 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manager_DMaria, Manager at Pousada de Queluz Palace Hotel, responded to this review, November 17, 2012
Dear Guest,

Thank you very much for choosing to stay at Pousada D.Maria I and for taking the time to post your opinion , as it helps us to get better.

We take all feedback very seriously and we regret we did not meet all your expectations, particulary concerning the restaurant and the quality of the cofee. We certanly will improve our services and concerning the price of the restaurant is already less expensive..

We truly hope you can choose again Pousadas Portugal , giving us an oportunity to improve our service.

Sincerely Yours
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Amsterdam, The Netherlands
Top Contributor
57 reviews 57 reviews
24 hotel reviews
Reviews in 25 cities Reviews in 25 cities
35 helpful votes 35 helpful votes
3 of 5 stars Reviewed October 25, 2012

A spacious, but not special room. A good bed. The curtains were not washed for many years.
The breakfast buffet was fine, generous selection.
Outside the pousada it is very dark at night. There are chains which can not be seen in the dark. So I stumbled over a chain resulting in a number of abrasions
So the management would either have to remove the chains or - maybe better - might
provide good lighting outside the front door.

  • Stayed October 2012, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manager_DMaria, Manager at Pousada de Queluz Palace Hotel, responded to this review, November 17, 2012
Dear Guest,
Thank you very much for choosing to stay at Pousada D.Maria I and for taking the time to post your opinion , as it helps us to get better.

We take all feedback very seriously and sincerely regret we did not meet your expectations, particulary concerning the surroundings and the restaurant.
Queluz is quite ok at normal conditions as Sintra and Lisbon are very easy to reach by train, but of course on strike it turns out very complicated as you have to travel by car and trafic and parking can be really dificult.
We truly hope you can choose again Pousadas Portugal , giving us an oportunity to improve our service.

Sincerely Yours
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Newmarket, Canada
Top Contributor
75 reviews 75 reviews
33 hotel reviews
Reviews in 37 cities Reviews in 37 cities
68 helpful votes 68 helpful votes
4 of 5 stars Reviewed October 20, 2012

This was the first stop on our 15 day trip staying exclusively at Pousadas. Comforable rooms; good breakfast; friendly staff; good but not excellent dinner experience at main restaurant. Stayed at this Pousada 3 nights visiting Sintra, Cascais, and Lisbon. Not much to see/do around Queluz other than the palace (a must see) across the street and not many restaurants nearby (at least ones that were open when we were there). We arrived on a Sunday so it was complicated planning what to do/see each day since various attractions tend to be closed Sundays or Mondays or Tuesdays and getting around was also a big consideration. It was difficult to actually get to downtown Lisbon - trains were on strike causing parking lots at metro stations to be full and traffic to be heavy everywhere. Ended up driving most of the way downtown and parking in an expensive underground lot next to a Metro station. Metro day pass (good for 24 hours) is a good deal to get around once you are downtown and is good on streecars to the castle/Alfama or Belem (but keep a eye on your valuables since the streetcars are jammed and pickpockets are a problem). We'd like to spend a lot more time in Lisbon so if we come again we'd stay either downtown or close to a Metro station.

Room Tip: We had a room facing the Palace which was nice to look out on each morning.
See more room tips
  • Stayed October 2012, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manager_DMaria, Manager at Pousada de Queluz Palace Hotel, responded to this review, November 10, 2012
Dear Guest,
Thank you very much for choosing to stay at Pousada D.Maria I and for taking the time to post your opinion , as it helps us to get better.

We take all feedback very seriously and sincerely regret we did not meet all your expectations.
In fact stay at Queluz when threre is a strike is not easy as you need a car and there is trafic and not parking facilities as usual.Otherwise it would be very comfortable to travel to Lisbon or Sintra by train.
We truly hope you can choose again Pousadas Portugal , giving us an oportunity to improve our service.

Sincerely Yours
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Toronto, Canada
Senior Contributor
48 reviews 48 reviews
16 hotel reviews
Reviews in 20 cities Reviews in 20 cities
24 helpful votes 24 helpful votes
2 of 5 stars Reviewed October 10, 2012

I thought this pousada would be a good jumping off point to see Sintra's sights and those of the coast around Cascais, and it was only that. Unfortunately, for us, our two nights at the pousada coincided with the Renaissance Festival which took place outside our window. Contrary to the promise made by the staff at check-in, the festival noise did not end at midnight. After a couple of run-ins with the Portuguese military -- who appeared to be in charge of parking around the pousada -- we created our own parking spot within the space allocated for hotel guests that the staff directed us to... we moved the fence to accommodate our rental car. The hotel was pleasant enough, but not great. It is located very close to the road and is surrounded by a gravel parking lot on three sides. Not the prettiest. The property and rooms are showing signs of wear. The staff attitude doesn't compensate for these deficiencies, especially during breakfast. The hotel's restaurant across the street beside the palace, highly rated in Frommers, was a huge disappointment, so we sought out other options in the village. In retrospect, there's little that would bring me back to this pousada.

Room Tip: Can't help you here.
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  • Stayed September 2012, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Canterbury, United Kingdom
Contributor
17 reviews 17 reviews
12 hotel reviews
Reviews in 13 cities Reviews in 13 cities
15 helpful votes 15 helpful votes
2 of 5 stars Reviewed October 3, 2012

Nice building and nice room but it is in the middle of a large cobbled car park with no grounds at all - as it rained it wasn't so bad but in good weather nowhere to sit out. The only on site meal is breakfast which is ok. The main restaurant is in the palace over the road - a short walk almost entirely on cobbles which makes it feel an awful lot further - not so good in the rain or for women with anything other than flat shoes. A restaurant on the edge of the car park has decent food at good prices but runs out a lot towards the end of the week. The actual area is grotty. While we were there one member of staff had to cover both reception and the bar and on one occasion had to clean our room as the cleaning staff forgot to. I understand it is no longer on the Jules Verne list - shame we went this year and not next !

  • Stayed September 2012, traveled with friends
    • 3 of 5 stars Value
    • 1 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manager_DMaria, Manager at Pousada de Queluz Palace Hotel, responded to this review, October 6, 2012
Dear Guest,

Thank you very much for choosing to stay at Pousada D.Maria I and for taking the time to post your opinion , as it helps us to get better.

We take all feedback very seriously and sincerely regret we did not meet your expectations , particulary concerning the service; we trully apologize for any troubles it might caused to you,in particulary when you had to wait for your room to be cleaned .Those days we had some issues with the staff, one missing for illness . We agree with you, the enviroment is not so nice and comfortable specially when walking , but as you might understand this is an historical area and is not possible to change it.
We truly hope you can choose again Pousadas Portugal , giving us an oportunity to improve our service.

Sincerely Yours
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Guildford, UK
Top Contributor
83 reviews 83 reviews
39 hotel reviews
Reviews in 62 cities Reviews in 62 cities
65 helpful votes 65 helpful votes
4 of 5 stars Reviewed September 29, 2012

You need a car to get to the Queluz Pousada, located between Lisbon airport and Sintra, but it is based in a stunning building and a good choice if you want to explore both Lisbon (accessible by car or by suburban train - station is an easy 15 minutes' walk away) and other places (eg Sintra is less than half an hour away).
The hotel lives up to Pousada standards. Breakfast was not brilliant, with tables too close to each other and slow service, with items always missing from the buffet, but this is a minor complaint. To find dinner you either have to cross the road (one of the pousadas' better and more expensive restaurants, set in the old kitchens of the Royal Palace), or venture out. There are a couple of cheap-and-cheerful places within 5 minutes' walk, or if you are braver try the excellent "O Parrairinha" in Tercena, an easy 10 minute drive away.
The Pousada is brilliantly situated for the Royal Palace itself (across the road - not to be missed), and the guard at the barracks is changed at 0900 daily just behind the hotel.
If you are arriving late at the airport, the Pousada is an easy 20 minute drive without getting snarled up in Lisbon itself.
Book the hotel via the Pousadas website which often has excellent deals.

Room Tip: Go for one of the executive rooms for a bit more space.
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  • Stayed September 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manager_DMaria, Manager at Pousada de Queluz Palace Hotel, responded to this review, October 1, 2012
Dear Guest,

Many thanks for your preference and for posting your opinion wich is very important for us, as only with the comments or our guests we can improve and offer a better service.

We are sorry we could not met your expectations, specially concerning Breakfast service. In fact the breakfast room is a bit small and when all guest come the sametime is not comfortable enough and some itens miss, although if again replayed .

We wish we can host you again sometime and offer you a better service!
Sincerely Yours
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Pousada de Queluz Palace Hotel

Address: Largo Do Palacio Nacional, Queluz 2745-191, Portugal (Formerly Pousada de Dona Maria I)
Location: Portugal > Central Portugal > Lisbon District > Sintra Municipality > Queluz
Amenities:
Bar / Lounge Business Center with Internet Access Free Parking Restaurant Room Service Suites Wheelchair access
Hotel Style:
Ranked #1 of 3 Hotels in Queluz
Price Range (Based on Average Rates): $
Hotel Class:4 star — Pousada de Queluz Palace Hotel 4*
Number of rooms: 26
Official Description (provided by the hotel):
The Pousada de Queluz is found in the clock tower building, next to the National Palace of Queluz, known as the " Portuguese Versailles " and the permanent residence of the royal family from 1794. The building of the Tower is by the architect and staff sergeant Manuel Caetano de Sousa, and served as a warehouse and as the quarters for the staff in service to the palace. With a unique and sumptuous decor, the Pousada de Queluz, D. Maria I, is a treasure waiting to be discovered and marvelled at. The air-conditioned rooms of the Pousada de Queluz are individually decorated, with warm colours and elegant wooden furniture. The Pousada is a point of reference for whoever is looking for the Lisbon business area, idyllically situated around 14 km from Sintra and 20 km from Cascais. It comfortable decor and its rigorous rehabilitation makes the 2 rooms an excellent choice, having been carefully reconstructed for the purpose of meetings and seminars. The rooms have natural lighting and access to the internet fixed of wireless, air conditioning among other characteristics. Free parking is also available. ... more   less 
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