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“First Timers to Hilton Lisbon” 4 of 5 stars
Review of DoubleTree by Hilton Lisbon - Fontana Park Hotel

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DoubleTree by Hilton Lisbon - Fontana Park Hotel
4.0 of 5 Hotel   |   Rua Engenheiro Vieira da Silva, 2, Lisbon 1050-105, Portugal   |  
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Ranked #118 of 217 Hotels in Lisbon
Honolulu, United States
1 review
“First Timers to Hilton Lisbon”
4 of 5 stars Reviewed 2 days ago NEW

Hilton Lisbon staff was very helpful and courteous. The room is better than average. We very very happy with the quality and quantity of the breakfast offered. The location of the hotel is very near two Metro stations as well as bus stops. We enjoyed walking through the streets of Lisbon although the cobblestones were a bit of a challenge to walk on.

  • Stayed December 2014, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
G C S, Gerente geral at DoubleTree by Hilton Lisbon - Fontana Park Hotel, responded to this review, today
Dear guest,
What an amazing comment about your recent stay with us! Thank you for your fantastic feedback and we are very glad to read that you enjoyed our city and our property. Regarding the traditional Portuguese cobblestones we assure you that we will make a letter informing the City Council that was a big a challenge to walk in the streets of Lisbon!!
We look forward to welcome you back to the DoubleTree by Hilton Lisbon – Fontana Park and give you new memories and experiences! Let me take the opportunity to wish you a wonderful Christmas and a Happy New Year’s Eve with your loved ones!
Warm regards from a sunny Lisbon,
Gonçalo Coelho de Sousa
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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315 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (42)
Date | Rating
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English first
Chicago, Illinois
Top Contributor
133 reviews 133 reviews
35 hotel reviews
Reviews in 50 cities Reviews in 50 cities
151 helpful votes 151 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

Only been a Hilton property for about a year – located a bit outside of the city center, but still walking distance to many shops and restaurants. The restaurant is modern and clean, but has this dark, brooding interior – lots of black glass and dimly lit. Checking in, I literally could not see the reservation to sign – the clerk had to bring up a flashlight from under the desk for me to see. We got upgraded to a room with a terrace, which was great. The elevator is small (typical European size) and is relatively quick, however the hallways of the rooms are VERY dark. The walls, doors, everything is black. The carpet has the room number on it, so when you look down the hall, it has a haunted house feeling. The room is large and has great amenities, but it too is extremely dark – lots of black glass, not much counter space, and a large tub/shower practically sitting in the middle of the room (there were lights along the bottom of the tub that would change color – Wow!). It does have a cool motorized blinds and screen that are operated via switch – easy to manipulate. Nevertheless, the staff is excellent, the breakfast in the morning in good, the restaurants serve great food and there is even a modest fitness center (complimentary) with some free weights and 6 or so cardio machines. Have to visit the bar and sit in the back patio – a huge wall with a constant streaming waterfall, among some trees and couches / tables. Even provide blankets if you need one. Overall, would still return – but I hope they brighten up the interior – or install a few more lights!

Room Tip: higher floor is always a plus...
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  • Stayed December 2014, traveled as a couple
    • 3 of 5 stars Location
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
G C S, Gerente geral at DoubleTree by Hilton Lisbon - Fontana Park Hotel, responded to this review, 2 days ago
Dear Guest,
Thank you very much for taking the time to post your fabulous and detailed review on TripAdvisor. We were delighted to read that our service, rooms, breakfast and restaurants were up to your expectations.
We hope to welcome you back to the Doubletree by Hilton Lisbon – Fontana Park.
Best regards,
Gonçalo Coelho de Sousa
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bethesda, Maryland
Top Contributor
93 reviews 93 reviews
57 hotel reviews
Reviews in 37 cities Reviews in 37 cities
121 helpful votes 121 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

This is a stylish hotel in a good location with great service, but cool, cool rooms that lack any sense of coziness. The corridors look like something you might find in the film, The Matrix. The rooms are decorated to be stylish with their overwhelming use of black. Beds were ok, but not up to usual Hilton standards. If you are sharing a room with someone you are not intimate with be prepared to become much more intimate thanks to the large window that looks into the bathroom from the bedroom. I wish the room had as big a window looking out to the city...
The service was great, though. People were friendly, helpful and knowledgeable. Breakfast was ok, too. The internet was very slow.

Room Tip: Hilton Gold members are not particularly recognized here. You might get an upgrade, but good luck g...
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  • Stayed November 2014, traveled with friends
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
G C S, Gerente geral at DoubleTree by Hilton Lisbon - Fontana Park Hotel, responded to this review, 3 days ago
Dear guest,
Many thanks for taking your precious time to share your thoughts about your recent stay with us. We are very glad to know that you enjoyed our great service and good location. Regarding the other aspects that you mentioned we assure you that all of them were been brought to the attention of the design and project team.
We hope to have the opportunity to see you again in a near future!
Kind regards,
Gonçalo Coelho de Sousa
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
naples, fl
Senior Contributor
28 reviews 28 reviews
17 hotel reviews
Reviews in 15 cities Reviews in 15 cities
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 1 week ago

We spent four days here before a cruise and was very pleased with out stay. Staff was amazing in getting things done and answering questions.

We arrived early and was able to drop our luggage off with the front desk and checked in early. Our room was available about an hour later when we returned from getting a coffee next door.

The subway is several blocks away which allows you to explore the city without using taxi's. We walked the waterfront from the subway stop to the electric power plant museum which was quite nice on a beautiful sunny day.

As gold hilton members we enjoyed the breakfest which was very well done. We also ate dinner at the bar for sandwich and a beer (they have a very good draft beer). Service was much better on the weekdays then on the weekend but food was well prepared. After a look day of touring it fit the bill for us.

Room was ok but wifi was fast in the morning and very slow in the afternoon so go figure (it was always very fast in the lobby). Everything was well maintained, very clean and comfortable.

I would stay here again without question. Lots to see in Lisbon and the Doubletree is well located to see it.

  • Stayed October 2014, traveled as a couple
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
G C S, Gerente geral at DoubleTree by Hilton Lisbon - Fontana Park Hotel, responded to this review, 1 week ago
Dear guest,

Thank you for taking your precious time to share your thoughts about your recent stay with us. We are very glad to know that our “staff was amazing in getting things done and answering questions.” and “As a gold members we enjoyed the breakfast which was very well done”.

Regarding the internet connection please note that we are taking the necessary actions to solve it is, however it is taking longer than we would wish.

We hope to have the opportunity to see you again in a near future!

Kind regards,

Gonçalo Coelho de Sousa
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bucharest, Romania
Senior Reviewer
10 reviews 10 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 2 weeks ago

The hotel is fantastic...the room we had was fabulous with a bathtub close to the bed. A great view and balcony. Clean, romantic and absolutely fantastic, as I said. Also, it was close to everything and we had an amazing time. It has dark colours but the bathtub has cute coloured lights and it was very cool.

  • Stayed November 2014, traveled as a couple
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
G C S, Gerente geral at DoubleTree by Hilton Lisbon - Fontana Park Hotel, responded to this review, 1 week ago
Dear guest,

What an amazing feedback! We are glad to read your comments regarding your recent stay at the Doubletree by Hilton Lisbon – Fontana Park! We are very happy to know that you enjoyed our rooms, our central location and our Philippe Starck bathtubs!

We hope to have the opportunity to welcome you back and help you create new memories and experiences!

Best regards,

Gonçalo Coelho de Sousa
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Melbourne, Australia
Senior Contributor
29 reviews 29 reviews
15 hotel reviews
Reviews in 15 cities Reviews in 15 cities
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed 2 weeks ago

The reason I booked this hotel is I am a diamond member of Hilton honours, the only Hilton in Lisbon. But a pattern seems to emerge from other reviews - no room upgrade. and minimal recognition of status.

The rooms are small and very black. The corridor looks like something from a prison, but the combination of shiny black decoration with a black carpet and black bed surrounds meant that I continually banged my ankle on the non-visible corner of the bed until I put a bag there. Lighting was poor and desk was very small.
Bathroom fittings were in poor shape - shower head couldn't be adjusted and sprayed the room, bath drained slowly and toilet cistern leaked down the wall.

Wardrobe door opened across the bedside table making it unusable; swept everything off. This is unfortunate as it was just about the only place to plug in the kettle which was docked on a strange tray.

Breakfast was ok, service was provided by people dressed in black! except strangely the cleaners who were dressed in all white! Service was overall ok.

The location of the hotel is a long walk from the centre of town.

Be aware that the ambulances are a fairly constant background noise.

Room Tip: we were on the 6th floor looking out the back of the hotel.
See more room tips
  • Stayed November 2014, traveled on business
    • 2 of 5 stars Value
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
G C S, Gerente geral at DoubleTree by Hilton Lisbon - Fontana Park Hotel, responded to this review, 1 week ago
Dear guest,

Thank you for sharing your comments and thoughts with other travelers. Please accept our sincerest apologies for the inconveniences that you experience during your recent stay. We deeply regret to know that the hotel facilities were not the ones that you expected.

We assure you that your review has been brought to the attention of the design and project team. Regarding the shower head let us reassure that the equipment was already revised and replaced.

We hope to have the pleasure to welcome you back at DoubleTree by Hilton Lisbon –
Fontana Park.

Best regards,

Gonçalo Coelho de Sousa
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dalkeith
Contributor
14 reviews 14 reviews
Reviews in 8 cities Reviews in 8 cities
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed 2 weeks ago

This hotel dismayed my wife and I, who thought we had entered a Black Hole. Everywhere is dark with black coloured doors, furniture, carpets, floor tiles, bathroom, mirrors etc. Enter all who dare to the Fun House of Lisbon.

The belief that Contemporary Design requires an element of black might be correct, however put the pallet down when all you have is monochrome and take a step back.

We've stayed in many hotels and this has got to rate as one we'll never forget, but for all the wrong reasons.

A word of warning should be to watch out for the black coloured door to the bathroom within the room. It is very easy not to see the door edge, as the door is tempered glass and can only be approximately 5mm thick. The door handle also has sharp corners which left a scratch to my wife's arm.....best thing to do is to drape a bath towel over the corner to serve as a warning or cushion.

Oh, and if you were looking to have a wee glass of whisky during your stay expect to pay upwards of 25 Euros depending on your taste.

  • Stayed November 2014, traveled as a couple
    • 2 of 5 stars Sleep Quality
    • 1 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
G C S, Gerente at DoubleTree by Hilton Lisbon - Fontana Park Hotel, responded to this review, 2 weeks ago
Dear Guest,

Allow me to present our sincere apologies for the disappointing stay you experienced. We apologize for the fact that you did not identify yourself with the hotel design and color selection and we regret to know that our facilities were not the ones you expected.

Thank you in advance and we hope to have the chance to welcome you back again in a near future.

Yours sincerely,

Gonçalo Coelho de Sousa
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about DoubleTree by Hilton Lisbon - Fontana Park Hotel

Address: Rua Engenheiro Vieira da Silva, 2, Lisbon 1050-105, Portugal
Phone Number:
Location: Portugal > Estremadura > Lisbon
Amenities:
Bar / Lounge Business Center with Internet Access Free Breakfast Restaurant Room Service Suites Wheelchair access
Hotel Style:
#83 Luxury Hotel in Lisbon
Price Range (Based on Average Rates): $
Hotel Class:4 star — DoubleTree by Hilton Lisbon - Fontana Park Hotel 4*
Number of rooms: 139
Official Description (provided by the hotel):
Fontana Park is a Design Hotel™ with a perfect atmosphere and facilities for the modern 21st-century traveler. Trendy and cosmopolitan, this hotel is a triumph of comfort and style. The hotel has two restaurants in the premises: Saldanha Mar (Portuguese/Mediterranean cuisine) and Bonsai (Japanese gastronomy), a Fontana Bar and its unique Interior Garden, with bamboo trees and waterfall, is the place to be in the afternoon and to relax. Fontana Park Hotel was distinguished with the Best Interior Design – Rooms and Bathrooms award, at the European Hotel Design Awards. ... more   less 
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Also Known As:
Fontana Park Lisbon
Hotel Fontana Park

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