Just back from a 3 night stay with my elderly Mum at this hotel. From the minute we arrived the staff went out of their way to help us. A simple thing like carrying our bags from the taxi, and changing our allocated room to a room that was ready because we had arrived early at 12am.
We stayed on the first floor, facing the main road, however our room was very quite and we heard no road noise at all.
The little touches like fresh biscuits and cakes in the lobby beside a range of fresh tea leaves so guests could help themselves to some fresh tea or coffee during the day was a lovely touch. As to was the wine and port that was available from 4pm on the lobby, again for guests to help themselves. Although I have to admit when we came back from sightseeing during the day I would make a pot of tea for mum and bring it up to our room instead of having it on the comfy couches in the lobby. Yet again the staff always lent a helping hand by offering to bring the tea up to our room or since my hands were full they would call the lift for me and enter my floor number for me.
The staff were always on hand with maps and directions and money saving tips on tram tickets and to make reservations.
On the day we were leaving I had problems with my airlines website and was unable to print our boarding passes, the reception staff asked for my booking reference and when we finished breakfast they had managed to print our boarding passes. Now that's service!
Highly recommend this hotel both for its location and staff.
- Official Description (provided by the hotel):
- Heritage Av Liberdade is a small luxury boutique hotel in the historic center of Lisbon. Located at Lisbon's main avenue - Avenida da Liberdade - this 18th-century townhouse is decorated by the Portuguese architect Miguel Cancio Martins. ... more less
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- Also Known As:
- Heritage Av Liberdade Lisbon
- Heritage Av Liberdade Hotel Lisbon