We stayed here for three nights on a brief trip to Lisbon. We reserved a prestige room (Room 311). It was a nice size, the bed was very comfortable and the bathroom was also a good size, with a claw foot tub, separate shower and toilet with bidet. Although the hotel is on a busy square, with the number 28E tram right out front, there was no street noise. The large balcony windows/french doors include two separate lawyers of doors which do a good job of insulating from street noise. Our room came with breakfast which was good and pleantiful. There is breakfast set up each morning with scrambled eggs, bacon, sausage, cheeses, cereal, meats, breads, etc. Plus, the kitchen will make other fresh egg dishes. The staff all around was very nice and accommodating and multilingual, so no communication issues. We arrived early and although our room was not ready, they seemed to do their best to get the room in order for an early check in. I have seen other reviewers complain about the lobby, and while true it is small, this is a boutique hotel, and I am not sure why anyone would come to Lisbon and hang out in the lobby -- especially when there is so much right outside your door. The location is superb, right in the Bairro Alto, within easy walking distance of many restaurants and shops as well as the Baixia and about a 15 Euro cab ride from the airport depending the the route the driver takes. The only minor negative is what other reviewers mention about the internet access. If you want to go on line from your room you need to call down to the lobby and have them give you a code for 1 hour (5 Euros) or 24 hrs (15 euros). The internet speed was okay, not great, but it would certainly be more convenient to simply put in your name and room number to go on line as is common in other establishments. We were told that if you have a computer with an ethernet connection they can bring you a cable and you can get on line directly for free. That obviously does not work for i-pads, so no dice for us. Also, from time to time we would get disconnected from the internet and have to retype the code, which was a bit annoying. This minor inconvenience was more than made up for by the rest of our stay at the hotel. We would definitely stay here again.