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“Beyond expectations in lovely Lisbon” 5 of 5 stars
Review of EPIC SANA Lisboa Hotel

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EPIC SANA Lisboa Hotel
5.0 of 5 Hotel   |   Av. Engenheiro Duarte Pacheco 15, Lisbon 1070-100, Portugal   |  
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Ranked #7 of 217 Hotels in Lisbon
London, United Kingdom
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
Reviews in 4 cities Reviews in 4 cities
16 helpful votes 16 helpful votes
“Beyond expectations in lovely Lisbon”
5 of 5 stars Reviewed January 7, 2014

We stayed in this hotel to celebrate the new year in lovely Lisbon. I took the tickets last minute and hesitated with the Four Season next door. My main criteria was a top hotel with a pool for my 5 year old son. Location was also important as lots of reviews are mentioning lots of uphill walking...

LOCATION
We arrived to the airport and decided to take the airbus shuttle 25-30 mins. You have the option of the train which is much longer and not good with luggage. The airbus stop is opposite the exit and we took a return tickets for 5-6 euros per person. My son didn't pay which was a good start. You stop at a big roundabout called marques de pombal and the hotel is 10 mins walk straight line. you can see the Four Season and hotel is roughly opposite. Beware if you have luggage, i had my first cramp up that hill...

HOTEL
Hotel is brand new and very impressive when you arrive. A kind of design we like. If you want more character, look elsewhere. This is a great recent hotel. Reception and everyone helpful even if it was very busy when we arrived. We got a junior suite on the 4th. The biggest room we ever seen in a hotel. It was nearly as big as our first appartment in UK. It was spotless clean and full of tech in terms of store control. TV was super with lots of international channels and linked to a surround system. Bathroom massive also and very spacious. Lots of storage and a nice area for the family separated from the Bed. Aircon was top notch and very sensitive without having this horrible draft feeling in some hotels where you end up ill. There was a fridge and a coffee machine. The beds were a dream. In short, you are getting the picture...despite some small issues, close to ideal for us.

HOTEL
Breakfast is served on the 1st floor with a very impressive choice. My favourite was the pancakes which were a dream with fruits. We agreed with my wife that it could have scored 5/5 if only the coffee and juices were up to scratch. If the hotel managers read this, i suggest you put a self service coffee (semi professional nespresso will do) plus capacity to juice your orange juice yourself too (you see the machine in some shops and outside). A breakfast without good coffee, is half the experience especially if you like your coffee in the morning (or anytime).
Staff were very friendly despite being on edge as hotel packed for the new year. We have also seen how they were more relaxed once most people left and we came back to manageable numbers....This is a team all along, professional and friendly...
In terms of food, we didnt eat in the hotel except one room service that was a bit expensive but worth it. Presentation was very impressive.

SURROUNDING
Hotel is not in the city centre but not far at all. Even if he s by a very busy road, isolation was first rate. There is a massive shopping centre called amoreiras just opposite with supermarket (auchan) and lots of places to eat. There is even a kayser shop i recommend you find for the cakes, bread and top burger. Ideal for frequent stops with kids or without. There is another burger place very close called buns that is worth the visit. Notice, i am not a crazy fan of burger but we had to find ways to eat cheap and good with kids. In the shopping centre, you find a pasta place worth the try...for the rest, we ate in the city but nothing memmorable.
We walked from hotel everyday and you reach the centre in 10-15 mins without any problem. I highly recommend the Oceanario de Lisboa near oriente...make sure you have a camera that takes good pics without flash...i missed the best pictures ever but i will come back...When you arrive by train, you will find a big shopping centre and the aquarium is a big building with lots of white pillons. We went the wrong way and ended up walking by the Tage and alongside the telepheric...tiring but nice.
Important to note, the famous number 28 tram is packed like crazy so we took the 12 next to it. Not the same, i agree but it took us for a nice ride with lots of comfort. My son was happy and we could enjoy the spin...The 28th tour must be amazing but no point when you are packed like sardines...

HOTEL PART 2
We discovered that the indoor pool is not allowed for children below 14-16. That was the first schock of the arrival. I don't believe it was mentioned anywhere and i understand now why this hotel doesnt appear when you put the swimming pool filter. They have a second outdoor pool but closed in the winter. I urge the hotel and trip advisor to make it clear as you should have seen the look on the face of my son. Thank god, i managed to go in the morning as an exception and one evening when it was very quite. This hotel must be a dream during the summer...for Lisbon obviously...

TO IMPROVE
This is more for the hotel if they read this. I spoke about the coffee and juices for the breakfast. The bathroom and tubs didnt always work properly so worth having a check. There was a leak also in our toilet which was fixed. Please clarify swimming pool policy in own and trip advisor website.

CONCLUSION
You can tell from the long review that i had lots to say but all this can be resumed in one sentence. Excellent hotel for first time in Lisbon, a dream for couples or families looking for luxury at a descent price and a great breakfast and amenities. It is officially my son best hotel and you can imagine my face when he said it out of the blue...
It was grey and miserable a lot but this hotel and Lisbon managed to make this trip memmorable...I looked at lots of hotels and this one has the best mix of value and offering...especially if a swimming pool/gym/health centre is a nice to have for you.

Room Tip: junior suite all the way and higher if you can afford it...
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  • Stayed December 2013, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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530 reviews from our community

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Rating summary
  • Sleep Quality
    5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
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English first
Geneva, Switzerland
Contributor
16 reviews 16 reviews
9 hotel reviews
Reviews in 10 cities Reviews in 10 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed January 7, 2014

An excellent adress in the heart of Lisboa! A new five stars hotel with just an excellent service in all departments. Rooms are modern, spacious, as well as bath rooms. Excellent breakfast included in the rate. Nice pool aera on the top of the building. For sure another stay in the hotel for a next stay to Lisboa.

  • Stayed September 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Paris, France
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed January 1, 2014

I just spent three days in this hotel with my whole family and we really enjoyed our stay. The rooms were luxurious and gorgeous. The food was great (and reasonably priced.)... and the service top notch. Actually, the staff members were as nice and kind as they were efficient. Far beyond the call of duty. Keep on the good job.

  • Stayed December 2013, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lisbon, Portugal
Top Contributor
64 reviews 64 reviews
31 hotel reviews
Reviews in 30 cities Reviews in 30 cities
44 helpful votes 44 helpful votes
5 of 5 stars Reviewed December 31, 2013

Excelent hotel in Lisbon. New facilities, amazing design, helpful and kindly staff, good atmosphere on the public areas, very good quality of sleep. Very good relation quality-price. I definitely recommed this hotel if you visit Lisbon.

  • Stayed December 2013, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kosice, Slovakia
Senior Contributor
25 reviews 25 reviews
6 hotel reviews
Reviews in 9 cities Reviews in 9 cities
53 helpful votes 53 helpful votes
5 of 5 stars Reviewed December 30, 2013

Suggested and organized by a very good Friend of mine, thru his Travel Agency we went to Lisbon for a four (4) day interviews for my Company. Needless to say that everything has been organized to the last detail!
The rooms have everything that you need for a comfortable stay, the breakfast buffet surprised me for the professional presentation and magnificent quality. The Staff was very Pleasant and attentive to Service (rare in our days), especially the Lobby Bar personnel; Friendly, smiley, attentive and true professional. A+++!!!

The meeting rooms there were given to us, had everything that we expected and needed, couldn't have asked for more.

The Valets were very attentive and always available to assist, like they were at the Reception. Staff did impressed me the most; well done HR!

Definitely, I will be back, this time with the Family, for sure for another Wonderful experience. Well done Sana; many $uccess in the years to come!!! See you soon...

  • Stayed October 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Atlanta
Contributor
16 reviews 16 reviews
9 hotel reviews
Reviews in 10 cities Reviews in 10 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed December 26, 2013

We spent 11 nights at the Epic Sana in November and had a great time. The big perks were the bathrooms which had a huge bath tub and the gym and swimming pool. We used the large pool in the basement floor which also had a dry and steam saunas while we didn't use the outdoor pool as due to the time of the year. The gym which is next to the pool is much more spacious and offers more equipment than your typical hotel gym.

The service was really good as the hotel staff provided every service and request (we were traveling with our 1 year old) that we had.

The location is also ideal as you're away from the old section of the city while being close to 2 of the city's major shopping malls (Amoreiras and El Corte Englais) and a few blocks from where the Hop On / Hop Off bus tours pickup and drop off (Marquis de Pombal).

We paid a very reasonable room rate for our stay in a 5 star hotel. The rooms look very new and have contemporary design throughout. The size of the rooms were normal but the design of the bathroom stood out above many others for it's size and features.

We dined at the restaurant which had quite good food although it opened a little later than we were used to and ordered from the room service menu which had really good food!

We won't hesitate to go back to the Epic Sana the next time we're back in Lisbon.

  • Stayed November 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Kiev, Ukraine
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
Reviews in 6 cities Reviews in 6 cities
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed December 22, 2013

It's a brand new hotel, I stayed there l in March 2013 for a 2-day conference shortly after it has opened. Everything about this hotel is exquisite - the food, comfortable beds, high-quality bed-linen. The food at the restaurant is excellent. The breakfast buffet had a great variety of fruit and freshly squeezed juices. I definitely felt pampered while staying there and only wish I could afford this level of comfort if I visit Lisbon again for a private stay.

  • Stayed March 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about EPIC SANA Lisboa Hotel

Address: Av. Engenheiro Duarte Pacheco 15, Lisbon 1070-100, Portugal
Phone Number:
Location: Portugal > Estremadura > Lisbon
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #7 of 217 Hotels in Lisbon
Price Range (Based on Average Rates): $$
Hotel Class:5 star — EPIC SANA Lisboa Hotel 5*
Number of rooms: 311
Official Description (provided by the hotel):
Boasting a prime strategic location in Lisbon, in Amoreiras, a short distance from Marquês de Pombal and Avenida da Liberdade, the EPIC SANA Lisboa Hotel offers 311 bedrooms of various types. The comfort of its rooms and a service which is personalised down to the last detail make this Hotel the ideal place to stay when visiting the capital, whether on business or on holiday. The hotel facilities include 2 restaurants with different concepts: the Scale Lobby Bar and, on top of the Hotel, the Up Scale Bar with its infinity pool crown the EPIC SANA Lisboa Hotel. For meetings and events the EPIC SANA Lisboa Hotel has 1760 m2 divided into 13 meeting rooms that are able to host events of up to 1300 people. ... more   less 
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