Star ratings can be very misleading; this hotel charges a lot less than you would expect for a '5' star. Yes, the carpets have ingrained stains in places, unfortunate choice of colour (creamy beige). That aside, there were no scuff marks on the walls of the corridor to our room (fifth floor), the decor in our room was fresh and unmarked and everywhere in the hotel spotlessly clean and polished. (We did not use the gym area so cannot speak for that).
Breakfast was very varied and of high quality. Other reviews have mentioned poor coffee at breakfast, but that was easily remedied by asking one of the many staff to bring an espresso/whatever, which they did very promptly and obligingly, at no charge. The (English speaking) staff were all very helpful at all times. They cheerily helped us with an online checkin problem for our return flight. Thank you in particular to the lovely Susanna who greeted us very warmly at breakfast in the morning, and even taught us some Portugese.
The neighbourhood is quiet, safe and residential, our room, 523 was great and overlooked the street, very little traffic at night. Bin men do keep some odd hours, but the earliest we heard them was at 7.45am. Whilst it is not a central location, this hotel is on the right side of town for the airport (c15 euros). It is very easy and quick to get to central Lisbon on the metro, no change of line needed. The Lisbon Card with unlimited travel and free/discounted entry to museums etc is very good value and worth getting.
Another good safety feature is that access to the lift is only permitted with a key card, so no worries about non residents loitering in the corridors.
Finally, great selection of English channels on the TV, and free, no hassle wifi.
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- Also Known As:
- Real Palacio Hotel Lisbon