We booked a double room for five days at the hotel Almirante, a month before our arrival.
Our first impression was good because the hotel wasn’t too far from the airport (half hour by bus) and 15 m from a subway station. It’s also clean, but my boyfriend and I are very disappointed with the service.
After checking in the room, we found two single beds instead of a double bedroom. We told the receptionist who said he knew, but since the hotel was fully booked and it was the last room available, we had to wait for the next day to see if a double room would be available. We didn’t appreciate that he knew but didn’t bother mentioning this detail to us when we checked in and it wasn’t that we didn’t book the room, but reserved it over a month ago.
When we asked for his recommendation for a restaurant, he pointed at the flyers and said that all the information were there.
The following evening, we returned in the hotel at about 11 pm. We were tired and wanted to take a shower and sleep. We were pleased that they were able to give us another room, with a double bed, but my surprise when opening the bathroom door of room 207: there was a huge leak, so water was all over the place and the ground was completely covered with water. Twenty minutes after our call at the reception, the maintenance guy came. The guy locked himself in the bathroom for about an hour "to repair" the leak. He only came out when I knocked at the door to ask what was going on.
Third day, same scenario. It was past midnight. Water was everywhere in the bathroom. This time, the lady receptionist came to check rather fast after our call. She asked us to wait while she consulted her manager. 15 minutes later, she called to ask us to wait in the bar because they had to remove the ceiling to repair the leak. We waited over an hour yesterday already. We didn’t want to wait this time, so we didn’t go down and of course, there was no other room. We asked them to fix the leak the next day. The detail was that our clothes (which were in the bathroom) were completely soaked in the water.
We took our precaution the last two days and didn’t put anything in the bathroom. It wouldn’t change much to our experience, but the staff never apologized for the inconvenience (for leak or for the error of the room). It’s a pity to have such bad service because overall, the hotel is rather nice and clean.
- Official Description (provided by the hotel):
- Located in the heart of Lisbon, The Almirante is within easy walking distance of downtown and only 15 minutes from the airport. Design for business and leisure travelers alike, each of the 59 comfortable rooms offers individually-controlled air conditioning, sound-proofed windows, mini-ba, cable TV, safe-deposit box and direct dial phone. ... more less
- Reservation Options:
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- Also Known As:
- Almirante Hotel Lisbon