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“Met our expectations for a 5 stars hotel” 5 of 5 stars
Review of Corinthia Hotel Lisbon

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Corinthia Hotel Lisbon
5.0 of 5 Hotel   |   Av. Columbano Bordalo Pinheiro n. 105, Lisbon 1099-031, Portugal   |  
Hotel website
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Hotel amenities
Special Price
40% off room rate
Ranked #22 of 218 hotels in Lisbon
GreenLeadersPlatinum level
Canada
Contributor
14 reviews 14 reviews
11 hotel reviews
Reviews in 12 cities Reviews in 12 cities
50 helpful votes 50 helpful votes
“Met our expectations for a 5 stars hotel”
5 of 5 stars Reviewed September 25, 2013

We pre-arranged to extend our stay at this hotel for a couple of days following the end of a tour. The transition was seamless and efficient. The hotel met our expectations for a 5star property and we have no hesitation recommending it to other travellers. Pluses include free in-room wifi, kettle for tea and coffee; minor concerns would include the lack of a clock radio, not hot enough water for a soak, and a small night table hardly large enough for a telephone. The location of the hotel is not an issue for us as we used the metro across from the hotel to go everywhere (unlimited 24 hr green card for 6euro for rides on metro, historical trams, modern trams and buses). Make sure you keep your pass for exit. Two notable restaurants are nearby and one is TripAdvisor endorsed five minutes away on the same side as the hotel. The pool looks inviting but we did not use. Breakfast buffet is outstanding and service of attendants courteous.

  • Stayed September 2013, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reuben M, General Manager at Corinthia Hotel Lisbon, responded to this review, September 30, 2013
Dear Guest,

Thank you for sharing with other travellers your opinion on your recent experience at the Corinthia Hotel Lisbon.


We are delighted to read that the breakfast left such a good impression upon you and also thank you for your preference to extend your stay with us for a couple of days.

We thank you for your preference and trust on Corinthia and look forward to welcoming you back at the Corinthia Hotel Lisbon in a perfectly crafted experience.

Yours Sincerely,
Reuben Mifsud
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (314)
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Oslo, Norway
Contributor
12 reviews 12 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
5 of 5 stars Reviewed September 23, 2013 via mobile

Stayed in the junior suite for a week and the service and quality of everything here has been completely amazing! Even the dinner buffet is great, and I'm usually not a big fan of buffets.
Staff has been nothing but helpfull and they're really sweet with our little 2 year old.
They always put in 'the little extra'.
High speed free Wifi in the room, and the bathroom seem very newly renovated.

I want to go back here!!

  • Stayed September 2013
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reuben M, General Manager at Corinthia Hotel Lisbon, responded to this review, September 26, 2013
Dear Guest,

Thank you for sharing your recent experience at Corinthia Hotel Lisbon with other travellers.

We are delighted to read that your week stay went in an amazing way. Your comments make us feel very pride and we truly thank you for your opinion.

We thank you for your recommendation and trust on Corinthia Hotel Lisbon and we look forward to welcoming back on a near future in the spirit of the Craftsmanship of Care.

Yours Sincerely,
Reuben Mifsud
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Perth, United Kingdom
Senior Contributor
26 reviews 26 reviews
10 hotel reviews
Reviews in 18 cities Reviews in 18 cities
26 helpful votes 26 helpful votes
4 of 5 stars Reviewed September 23, 2013

Enjoyed our 3 night stay here - very comfortable and quiet. Breakfasts extremely good with loads of choice, pool area good and room fine though not as large as we had hoped. No-one explained the Executive room upgrade which we might otherwise have done. Staff pleasant and helpful but not really engaged with their customers - all rather distanced we felt.
Only small complaint was having to ring housekeeping twice for more t-bags and these were not replenished. However, all told a very good stay, location 2 mins from Metro station and buses ran past the hotel. We would return to Lisbon and very probably to the Corinthia.

Room Tip: Try to get either a corner room or one facing the front of hotel (neither of which we had!!)
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  • Stayed September 2013, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reuben M, General Manager at Corinthia Hotel Lisbon, responded to this review, September 26, 2013
Dear Guest,

Thank you very much for sharing your opinion regarding your recent experience at Corinthia Hotel Lisbon.

We are happy to learn that your overall experience with was pleasant. We also thank you for your comments regarding hotel facilities information are duly noted and I shall personally discuss with our Front Office Manager to improve the information provided.

Again, thank you for your review and we look forward to welcoming you back at the Corinthia Hotel Lisbon with the true hospitality service with craftsmanship of care in a perfectly crafted experience.

Yours Sincerely,
Reuben Mifsud
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
UK
Top Contributor
95 reviews 95 reviews
35 hotel reviews
Reviews in 38 cities Reviews in 38 cities
105 helpful votes 105 helpful votes
3 of 5 stars Reviewed September 20, 2013

My husband and I have just got back from a 4 night stay at the Corinthia in Lisbon.
When we made the reservation we contemplated on whether we should upgrade to an Executive Room for all the extras that are included but then decided against it as we thought if we were already staying in a 5* hotel we shouldn't need to do this to have a good 'all round' stay and experience, but clearly after our recent trip we can see the hotel only gives it's Executive guests the 5* treatment & service you would normally expect from a 5* establishment.
I emailed the hotel in advance to say that our trip was to celebrate our wedding anniversary and requested a Superior Room with a view. When we arrived we were given Room 918 - we couldn't believe our eyes... it was awful! The room was so small you couldn't swing a cat in it. The carpet was dirty and heavily marked throughout and the view was horrendous - you looked straight into the rooms of the Mecure hotel opposite - to be honest it was like being in the middle of a dark, dingy grey high-rised inner city housing estate - it was horrible - we couldn't believe they have the cheek to sell this room as a Superior Room!
We went straight down to reception and requested to be moved - we were certainly not prepared to stay in the room for 1 night let alone 4 nights - it was a very disappointing start to our stay. After the receptionist spoke to his manager he reluctantly upgraded us to a King Room on the 17th floor (1712) - this time we did have a view. It was a much nicer room - with a decent sized bed and it didn't feel claustrophobic - it was clean too. The room was basically what we would expect of a Superior Room in a 5* hotel.
I feel very sorry for the guests that get put in Room 918 - it shouldn't be marketed as a 5* Superior Room - it's very misleading!
Breakfast at the hotel was fine - nothing special - the staff aren't that helpful - the majority seem quite miserable and many things on the buffet area don't get replenished as often as they should.
The service at the hotel on the whole is okay but not really what we are use to when staying or eating at a 5* establishment.
There seemed to be a real issue of having milk in our room during our stay too - they say there are complimentary tea and coffee making facilities in the room but they make it very difficult and I mean difficult to get any milk (fresh or UHT cartons).
One night we requested milk 3 times in a one hour period to then on the final time be given 2 miniature UHT cartons! Every night we encountered similar issues - we just couldn't see why the maid could not just have left some each day in the fridge in our room (like she had on the day we checked in).
We used the hotel pool and outdoor sun terrace one day - which were both fine. When you are sunbathing on the terrace though you do feel a little self conscious as it feels like you have the Millennium bank office staff looking at you from their offices that overlook the terrace
We didn't eat at the hotel - we choose to eat in the city centre and one night at the Brazilian BBQ restaurant around the corner which was fun. We had originally planned to eat in the hotel but one night we ordered room service and it wasn't that great - the club sandwich was pretty poor (there was one slice of bacon in the whole sandwich and the chicken had been replaced with an egg?) the fries were really oily and cold and so after this we choose not to dine in the hotel restaurant as I think this gave us an indication of the standard of food being cooked and at €29 a head we didn't want another disappointing experience.
I would recommend the hotel but I have to say it's not 5* (unless you pay extra for the Executive treatment!). We are due to stay at the Corinthia in Budapest early next year and are very much hoping it's more along the lines of the 5* experience we were expecting...
On the whole we loved Lisbon - it's full of character and there are many very reasonably priced places to eat some great fresh food (especially seafood). The amount of pointless graffiti does make you a little sad as it is absolutely everywhere and there are quite a few beautiful historical buildings that have been left to decay too which is upsetting and frustrating, but other than this its a fab city and we will definitely return.
If you are in the area of Alfama be sure to check out Cruzes Credo Café - it's great for drinks and lunch!

Room Tip: Avoid Room 918!
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  • Stayed September 2013, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reuben M, General Manager at Corinthia Hotel Lisbon, responded to this review, September 24, 2013
Dear Guest,

Many Thanks for your personal feedback

We are instantly surprised and disappointed that you haven’t experienced the true spirit of Corinthia “Craftsmanship of care” during your stay and please accept our sincere apologies.

Indeed, we are sorry to learn that the room you first occupied was not up to your expectations. Thank you for bringing to our attention the issues raised on the room, room service and the milk being delivered at your room. We have taken your comments very seriously and the management team is already involved to take these concerns further and follow up with actions to avoid similar circumstances in the future.

May we take this opportunity to thank you for choosing Corinthia Hotel Budapest which is a beautiful historic property within our portfolio of Luxury Hotels.

Looking forward to welcoming you back to the Corinthia Hotel Lisbon in a perfectly crafted experience.

Yours Sincerely,
Reuben Mifsud
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hong Kong, China
Senior Contributor
30 reviews 30 reviews
27 hotel reviews
Reviews in 24 cities Reviews in 24 cities
24 helpful votes 24 helpful votes
4 of 5 stars Reviewed September 20, 2013 via mobile

I am amazed by the room size. It is quite big and well facilitated. Though it does not look like a new hotel, maintenance is very up to date. The staff are very friendly and attentive to your needs. There is free wifi. The hotel is at the great location of Lisbon.

  • Stayed September 2013
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reuben M, General Manager at Corinthia Hotel Lisbon, responded to this review, September 26, 2013
Dear Guest,

Thank you for sharing your opinion regarding your experience at Corinthia Hotel Lisbon.

It is always our goal to make each guest stay enjoyable and special.

We also thank you for your trust on Corinthia and on your recommendation to others.

We look forward to welcoming back on a near future in the spirit of the Craftsmanship of Care.

Yours Sincerely,
Reuben Mifsud
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chorley, United Kingdom
Senior Contributor
22 reviews 22 reviews
14 hotel reviews
Reviews in 15 cities Reviews in 15 cities
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed September 19, 2013

from the moment we arrived we were looked after , the hotel is lovely spacious we had a junior suite huge bed sofa lots of lamps . the pool is good and the garden with lots of loungers soft to sit on . we ate in the bar area in the evenings or you could have menu from the terrace and then there was the dining room very good. the staff are the best so many staff at breakfast plenty to choose from and the chef will make food for you.
you can eat outside if you wish. we used the aqua pool the jets are so good
I had a facial and a massage the best
we had to come home early due to an emergency they were so helpful emails printing so good thank you all so much

Room Tip: we asked for a quiet room overlooking city end of corridor
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  • Stayed September 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reuben M, General Manager at Corinthia Hotel Lisbon, responded to this review, September 26, 2013
Dear Guest,

Thank you for your time to comment on your recent stay here at the Corinthia Hotel Lisbon.

We are delighted that you had a lovely experience her with us and that the service was smoothly. On behalf of the team I thank you for your kind words on the team and please be ensure that we will share your review with them.
We look forward to welcoming back on a near future in the spirit of the Craftsmanship of Care.

Yours Sincerely,
Reuben Mifsud
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Contributor
11 reviews 11 reviews
Reviews in 6 cities Reviews in 6 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed September 19, 2013 via mobile

I have stayed here for three days and it has free wifi , free breakfast buffet( full breakfast not coffee and toast). The staff was eager to help. Clean , new rooms with all the extras. Trip was booked thru Cheaptickets and it was a HOME RUN as you never know . I would highly recommend this hotel. Metro is 3 minute walk and major train station 4 minute walk . Just a good 5 star hotel with a 3 star price !

  • Stayed September 2013
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reuben M, General Manager at Corinthia Hotel Lisbon, responded to this review, September 26, 2013
Dear Guest,

Thank you for posting a review on Tripadvisor with regards to your recent stay at Corinthia Hotel Lisbon.

We are very happy to read that you enjoyed the hotel and the experience itself and that you got a good deal.

Thank you for your preference and for recommending us to others.

We look forward to welcoming back on a near future in the spirit of the Craftsmanship of Care.

Yours Sincerely,
Reuben Mifsud
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Corinthia Hotel Lisbon

Address: Av. Columbano Bordalo Pinheiro n. 105, Lisbon 1099-031, Portugal
Phone Number:
Location: Portugal > Estremadura > Lisbon
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Green Hotel in Lisbon
#7 Spa Hotel in Lisbon
#11 Family Hotel in Lisbon
#14 Business Hotel in Lisbon
#19 Romantic Hotel in Lisbon
#21 Luxury Hotel in Lisbon
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Corinthia Hotel Lisbon 5*
Official Description (provided by the hotel):
Near the city historic center, just a 3 minute walk from “Jardim Zoológico” Metro station and Lisbon’s Zoo, Corinthia Hotel Lisbon features a 3000 square-meters SPA with an indoor dynamic pool (wellness center), a fully equipped gym, an outdoor covered and heated pool and 13 treatment rooms. The Executive Club Lounge, unique in Portugal, with a 360º overview of the city of Lisbon comprehending an area greater than 2000 square-meters.All of the rooms have been tastefully decorated and fitted with LCD HD TVs featuring fully entertainment systems with satellite channels, video games, radio and video-on-demand. Each room has a private bathroom with free luxury toiletries, mini-bar, tea and coffee facilities. Wi-Fi access is complementary. Family rooms available, with a capacity up to 5 people, and children until 12 years old stay for Free in Room Only basis. ... more   less 
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Also Known As:
Lisbon Corinthia Hotel

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