I booked a room with a private bathroom in the hotel because we understood we only needed a place to sleep. The location was ok, not very far from the underground station and there were some good restaurants just round the corner. But I the staff! We checked in late in the evening and the next day we went to explore the city early in the morning. When we got back in the evening our room had not been cleaned, even the beds were not made to say nothing about the waste basket. When I asked the receptionist if they cleaned the rooms at all, she confirmed they did every day. Then she said it was their mistake and she was sorry but it happened sometimes and I had to put up with it. She only emptied the waste basket. I was not offered to have a drink in the nearest bar for half an hour while the tidy the room - no. The y were not going to do anything about it.
As they did not have laundry services I had to use a laundry nearby. But I did not draw attention to their working hours and could not pick up the things in time. I asked the staff in the hotel to help and told them to pay for the troubles, they refused flatly to do anything about it. They even did not care about giving advice. I asked the receptionist to call a manager and he said it was too early and he could not disturb her. That was amazingly childish of a person whose job is to care about the comfort of the guests. What I saw their was total neglect of the guest who paid for the stay. They just do not care at all. As a result I had to go to the police station in Santa Marta street, the policemen were much nicer - they contacted the owner of the laundry and she opened her shop for us.
To sum it all up: I can not recommend the hotel. But I can recommend the police from Santa Marta street and the laundry in 99, Condo de Retonda street - really nice people.
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- Also Known As:
- Residencia Mar Dos Acores Hotel Lisbon