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“Great hotel” 5 of 5 stars
Review of Fontecruz Lisboa, Autograph Collection

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Fontecruz Lisboa, Autograph Collection
5.0 of 5 Hotel   |   Avda. Liberdade 138, Lisbon 1250-147, Portugal   |  
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FREE Wi-Fi
Ranked #117 of 226 Hotels in Lisbon
Certificate of Excellence 2014
Boston, Massachusetts
Contributor
13 reviews 13 reviews
Reviews in 9 cities Reviews in 9 cities
4 helpful votes 4 helpful votes
“Great hotel”
5 of 5 stars Reviewed March 6, 2014

We started our Portugal vacation here for one night. The location is great for walking the city. On check in we were provided a city map and directions to make our short stay the best possible. Our suite was comfortable with a nice view of the city. Would definitely come stay here again.

Stayed February 2014, traveled as a couple
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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293 reviews from our community

Traveler rating
    105
    104
    50
    24
    10
See reviews for
41
135
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29
Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (61)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
Denver, Colorado
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed February 27, 2014

We ended our visit to Portugal with 2 nights at the Fontecruz Lisboa. Great room, great staff, great food. Nuno was particularly helpful with directions around the city to maximize our time, and the location was great - beautiful avenue and near most of the great historical sights, or within an easy tram/bus ride. Would definitely return.

  • Stayed February 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
West Tisbury, Massachusetts
Top Contributor
54 reviews 54 reviews
29 hotel reviews
Reviews in 31 cities Reviews in 31 cities
22 helpful votes 22 helpful votes
5 of 5 stars Reviewed February 23, 2014

This is a great small hotel on Lisbon's main street among all the upper-scales retail establishments. There are two buildings of sections to this hotel; one has a dark atmosphere and the other a bright, white atmosphere. The interior of the hotel and the rooms are very modern and attractive. We had a suite (worth asking for) which was spacious and charming. Everything is well designed. No American plugs so be sure to have converter plugs is you have a laptop, etc. The font desk staff is exceptionally helpful and engaging. Room rates are very reasonable. Nice dining room for meals, including breakfast. Marriott Gold and Platnium members get ffee breakfast from the buffet. Hotel is now a Marriott Audigraph Collection hotel. We will return here on our next visit.

Room Tip: Ask for a suite.
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  • Stayed February 2014, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Edinburgh, United Kingdom
Contributor
20 reviews 20 reviews
11 hotel reviews
Reviews in 11 cities Reviews in 11 cities
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed February 23, 2014

We had 3 nights at this very modern boutique hotel. The accommodation was very comfortable although the lighting in the room was very dim not the best for distinguishing between colours when getting dressed in the evening The Resturant was good although the art work was very strange and not convivial when eating good food you have to see the painting to understand

  • Stayed February 2014, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New York City, New York
Top Contributor
69 reviews 69 reviews
63 hotel reviews
Reviews in 63 cities Reviews in 63 cities
50 helpful votes 50 helpful votes
2 of 5 stars Reviewed February 18, 2014

We stayed here for two nights last weekend. For the price (100 EUR/ night) it was fine and clean, however, I think we'd stay elsewhere next time in Lisbon as a result of the poor service we received. We had requested early check-in, and while it isn't guaranteed, most hotels try to accommodate it. We checked the night before arrival and saw we could still book a reservation for multiple rooms, so we figured we were in luck. We arrived to the hotel the next morning and were informed that not only was early check-in not available, but we'd have to wait for the "mid day" check-in time to get our room. The clerk was nice enough to offer a complimentary breakfast, but we felt as though our early check-in request didn't matter to the staff. The rooms were very dark without sufficient lighting, one lamp in our room was even missing its bulb. The walls were paper thin, we could hear a screaming baby in the room next door like it was in our room and we could hear the couple talking in the room on the other side, also like they were in our own room. The hotel boasts a "pillow menu" as one of its luxury perks, with all sorts of pillows (i.e., feather, etc.), and the menu says to contact reception to order a special pillow. We asked on both days and were told that nothing was available except for the standard pillows! Finally, we had an issue when checking out. The hotel had been booked at a rate of 90 EUR per night, however, when we went to check out the rate was 100 EUR per night on the bill. After the clerk summoned a manager, we were told that there was a 10 EUR per night charge for a second person in the room. This was not mentioned at check-in, or at booking, and our rate card when checking in had a rate of 90 EUR per night on it. We didn't make an issue out of it, as we had to leave for the airport, but it certainly left us convinced that we would not return to the Fontecruz next time in Lisbon. Lastly, it is worth noting that this is how we were treated with Marriott Elite status, rather disappointing across the board.

Room Tip: Ask for an end room, so you'll only hear the neighbor on one side.
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  • Stayed February 2014, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 1 of 5 stars Service
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Madrid, Spain
Reviewer
4 reviews 4 reviews
Reviews in 3 cities Reviews in 3 cities
6 helpful votes 6 helpful votes
1 of 5 stars Reviewed January 14, 2014

It's a nice hotel, with trendy decor in a convenient location. However, the experience was ruined upon finding our car was dented in the parking garage beneath the hotel. Only the valet drove it during our stay -- and it was obviously dented in the garage as it had the exact blue paint from the garage walls on the dented door. Valet insisted he had nothing to do with it, and refused to take any responsibility. (I guess he was hoping we would drive away and not notice the big dent on the side of the car). Manager Cristina Valverde asked us to write a letter of complaint and to get an estimate for the damage which we did and told us their insurance company would be in touch. Now six months later, I haven't received any response to my numerous emails and calls.

  • Stayed August 2013, traveled with family
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 2 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Toronto
Top Contributor
154 reviews 154 reviews
23 hotel reviews
Reviews in 41 cities Reviews in 41 cities
82 helpful votes 82 helpful votes
5 of 5 stars Reviewed January 7, 2014

This was a pleasant surprise in the center of Lisbon. Nice location away from the hustle of the city, but on the perfect street to shop. Great staff will get you whatever you need, so helpful. Totally recommend this hotel.

  • Stayed October 2013, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Fontecruz Lisboa, Autograph Collection

Address: Avda. Liberdade 138, Lisbon 1250-147, Portugal
Location: Portugal > Central Portugal > Lisbon District > Lisbon
Amenities:
Bar / Lounge Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
Ranked #117 of 226 Hotels in Lisbon
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Fontecruz Lisboa, Autograph Collection 5*
Number of rooms: 72
Official Description (provided by the hotel):
A brand new boutique hotel recently opened in the very city center of Lisbon with a primer location on the Liberdade Av. It offers 72 luxurious rooms and suites decorated in a fashion and chic style. Its open lounge terrace offers panoramic views on the city center and chill out atmosphere. The hotel restaurant prides on its modern, light and fresh cuisine, and its Gin Tonics carte. ... more   less 
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