My girlfriend and I had a fabulous experience at the Vila Galé Albacora hotel in Tavira, Algarve (also a 4-star) - so without hesitation we booked the Opera in Lisbon for a spontaneous 5-day trip. Unfortunately, our expectations were way too high - this Vila Galé has a lot to wish for.
Rooms: Admittedly, the hotel was part of a very affordable package - so maybe the Opera has better rooms than the one, we got.
Another reviewer wrote of a room smelling of toilet - well we got one of those too, at first. After mentioning it, we got another room without any fuzz. The new one was pretty worn down with cracks in the walls, chipped off spots on the furniture and dark shadows in the bath tub. The view from the 6th floor was unspectacular, outside it's just old, abandoned industry buildings.
Some people have complained, that the noise of the bridge directly above is unbearable. We hardly even noticed it even with the window open at night (the room was not facing the bridge, though!)
Staff: Nice but somehow confused and overburdened, not very good at english
Breakfast: a lot of the reviewers here praise the great breakfast. To me it was no more than average. No portuguese specialties or anything out of the ordinary, just one sort of cheese, one sort of ham, sausage, etc. Coffee was horrible.
Amenities: Opera seems to want to score on some of these. Internet use was pricy (5 € for an hour), use of a safe: 3 € per night. I think using the pool costs more than 7 €.
Location: 5 km from the center means that you either have to get to know the public transport system (a bit complicated in terms of tickets) or take a taxi (affordable). However, the location is OK, if you want to go to the seaside, like we did - it's near the ferries and trains in Belem, that go to the coast.
Overall: I know that hotel classification works differently in some countries than others - but to my standards, this one doesn't deserve the 4th star. I'm not going here again. It's not really bad, but it's not really good either.
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