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“Great Location” 3 of 5 stars
Review of Pensao Residencial Portuense

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Pensao Residencial Portuense
2.0 of 5 Hotel   |   Rua das Portas de Santo Antao 149 - 157 | Baixa, Lisbon 1150-267, Portugal   |  
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Hotel amenities
Ranked #131 of 226 Hotels in Lisbon
Saskatoon, Canada
Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
3 helpful votes 3 helpful votes
“Great Location”
3 of 5 stars Reviewed June 12, 2013

Well located near Rossio, and just off the main pedestrian area on the street. The place is quite small, is old, bit has been refurbished. Rooms are clean, but basic. Bathrooms are modern. The staff were friendly and helpful. Breakfast was mostly breads, but fresh. The only issue was a moldy smell, which might really bother some people. Overall though, decent value for the price.

Room Tip: Try to get a room at the back of the hotel - quieter.
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Stayed May 2013, traveled with family
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
rportuense, Proprietário at Pensao Residencial Portuense, responded to this review, November 8, 2013
Dear Customer,

I thankyou for your feedback. We have registered your suggestions and will try to implement those changes as soon as possible.

Yours Sincerely,

The Management
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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379 reviews from our community

Traveler rating
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    179
    59
    21
    8
See reviews for
66
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10
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (36)
Date | Rating
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English first
London, Canada
Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
Reviews in 7 cities Reviews in 7 cities
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed June 4, 2013

We stayed here when we arrived in Lisbon and the night before our early morning departure.
The hotel is in a perfect downtown location and the rooms were spotless. We stayed on the 5th floor with a balcony and a view overlooking the street. Rooms are very basic which is not a problem but the beds were too hard for us. The family that runs the hotel are wonderful, had coffee and buns waiting for our 5:15 taxi when we left.
For the money you can't go wrong, but new beds and pillows would really help.

  • Stayed May 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
rportuense, Proprietário at Pensao Residencial Portuense, responded to this review, November 8, 2013
Dear Customer,

I thankyou for your feedback. We have registered your suggestions and will try to implement those changes as soon as possible.

Yours Sincerely,

The Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Senior Contributor
41 reviews 41 reviews
12 hotel reviews
Reviews in 18 cities Reviews in 18 cities
33 helpful votes 33 helpful votes
4 of 5 stars Reviewed May 29, 2013

Good location to visit the city, helpful and lovely staff, clean rooms. Only negative the noise of steps on the wooden floor from early morning. Free Wifi available in the hall and breakfast area. Breakfast served until late.

Stayed May 2013, traveled as a couple
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mesa, Arizona
Top Contributor
54 reviews 54 reviews
14 hotel reviews
Reviews in 20 cities Reviews in 20 cities
12 helpful votes 12 helpful votes
2 of 5 stars Reviewed May 27, 2013

We were looking to stay our last night in Lisbon after being in the country in the Rossio area. This hotel was right where we wanted to be, but that is where the good points stop. It was in our budget as we have splurged on the rest of our hotels, should have paid more for a better hotel. The beds were very hard and lumpy, not able to get even a couple hours of sleep. The continental breakfast was bread, coffee and juice, no meats, cheeses or fruit.
The front desk was helpful, but couldn't make up for the bad night of no sleep. Would not suggest this hotel to anyone.

Room Tip: Stay some place else
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  • Stayed May 2013, traveled with friends
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Burke, Virginia
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed May 24, 2013

I stayed 6 nights at the Pensao Residencial Portuense in Lisbon in May, 2013. The staff at the desk were helpful and spoke English well. They gave me directions and helpful tips on seeing Lisbon.
However, my room was very basic - with about 4 Portugese TV channels. The walls were thin so it was quite noisy - especially late at night with people yelling in the back alley. The breakfast was very meager - just hard cold rolls and coffee. I usually got something to eat at a local Pasteleria. For the value, it seemed overpriced.
If you need a place to stay and can't find anything better, it will do.

Room Tip: The double rooms might be better than the singles - in the front
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  • Stayed May 2013, traveled solo
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Edmonton, Canada
Top Contributor
77 reviews 77 reviews
38 hotel reviews
Reviews in 45 cities Reviews in 45 cities
61 helpful votes 61 helpful votes
5 of 5 stars Reviewed May 20, 2013

You can walk out your door to all the action, you're one block behind the noise but have access to restaurants, bars, the metro, the sites of Lisbon are all around you. Great location for the price and Lisbon is a great city to visit. Make sure to do a tour or 2 to really get the most out of your visit, we learned so much about Lisbon and Portugal on this trip because of the tours, did the We hate tourism tour to Sintra, would highly recommend this one and the walking tour with Lisbon chill out tours, both recommended on trip advisor as well. Great time in Lisbon, would like to return.

  • Stayed May 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Belgrade, Serbia
Contributor
13 reviews 13 reviews
13 hotel reviews
Reviews in 13 cities Reviews in 13 cities
27 helpful votes 27 helpful votes
4 of 5 stars Reviewed May 15, 2013

Perfectly located in the middle of Lisbon, this budget place is for those who do not ask for many facilities.
Everything is basic (including the price as well) but clean, staff so kind and nice (esp.the old man I found very sweet to talk to) that you feel like at home from the moment you step in.
Only remark I have is on WiFi, it does have designated area on teh ground floor where it works, but even there most of the time it works very poor, especially on Ipad, I dont know why.
Breakfast basic, but literally basic, as expected though, but having in mind hotel's location, this is really not an issue at all.
Great stay overall!

Room Tip: My room was facing back alley but there was some bearable noise from outside, so I imagine the front...
See more room tips
  • Stayed May 2013, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Pensao Residencial Portuense

Address: Rua das Portas de Santo Antao 149 - 157 | Baixa, Lisbon 1150-267, Portugal
Phone Number:
Location: Portugal > Central Portugal > Lisbon District > Lisbon
Amenities:
Free Breakfast Free High Speed Internet ( WiFi ) Room Service Wheelchair access
Hotel Style:
Ranked #131 of 226 Hotels in Lisbon
Price Range (Based on Average Rates): $
Hotel Class:2 star — Pensao Residencial Portuense 2*
Number of rooms: 36
Official Description (provided by the hotel):
Portuense is located in a quiet and tranquil part of Lisbon, parallel to Av. Liberdade and behind the Hard Rock Cafe. A prime location in downtown Baixa, allows easy access to major tourist, cultural and commercial points of the historic parts of Lisbon and well served with the main means of transport, from Aerobus stops, Metro stations of Restauradores and Rossio, train station at Rossio, trams (15 and 28) and elevators of Lavra and Gloria. The Residential is managed by a family that insists on being close to its Customers on a daily basis. Customers receive candid customized service based on their specific needs; suggestion and recommendations based on what to see, do and safety precautions as well. The property was renovated in 2009. All of the rooms (single, double, twin, triple and quadruple) are equipped with private bathrooms, satellite TV and a telephone. Daily housekeeping is included. The continental breakfast is straightforward and the Wi-Fi, which is available at reception, is included in the price of the room. Wakeup service and hair dryers can be requested at reception. Children under 3 may stay for free with a paying adult. ... more   less 
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Also Known As:
Pensao Residencial Portuense Hotel Lisbon
Pensao Portuense Lisbon
Pensao Portuense Hotel Lisbon

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