We stayed at this hotel for a city break in March, we had my elderly parents along too and the hotel staff could not have been more helpful with any requests that we had - they were fabulous! Our rooms were lovely and were well equipped with comfortable beds. The hotel location cannot been beaten - it is in the heart of the city centre and is very handy for siteseeing and all transport links. We had breakfast included in our rate and enjoyed it each morning. The only negative I had was that the bar was a bit cold - both in temperature and atmosphere, the staff member who was on the evening we had our complimentary drink wasn't very friendly. All in all a great stay and I would definitely stay here again!!