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“Hotel Services” 3 of 5 stars
Review of Mercure Lisboa

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Mercure Lisboa
4.0 of 5 Hotel   |   Av Jose Malhoa 23, Lisbon 1099-051, Portugal   |  
Hotel website
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Hotel amenities
Special Offer
Up to 40% off your stay
Ranked #68 of 226 Hotels in Lisbon
Certificate of Excellence 2014
Turku, Finland
Reviewer
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
“Hotel Services”
3 of 5 stars Reviewed August 6, 2013

The hotel was very clean and nice but the bed was too small for 2 and they should not use the plastic water glass for drinking!!!

Services was no problem anything and quite friendly but internet was too slow...

Location was a bit difficult to move around but it not to far from subways and train but it very useful if you wanna go to Sintra because there was train station to go to Sintra also.

Overview that was OK for trip for us.


Max

  • Stayed August 2013, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Accorhotels.com

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795 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (23)
Date | Rating
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Kerry, Ireland
Top Contributor
61 reviews 61 reviews
20 hotel reviews
Reviews in 18 cities Reviews in 18 cities
41 helpful votes 41 helpful votes
4 of 5 stars Reviewed August 3, 2013

Stayed in this hotel on a four-night leisure trip to Lisbon. The hotel is located in the financial district of the city and, therefore, some distance from the city centre and main attractions. However, it is only a 10 minute walk to the nearest metro station and is well served by bus routes, including the airport bus service (Aerobus) which stops about 50 metres from the hotel.

As is to be expected from a Mercure, the hotel is predominantly for business travellers. However, it is also a good choice for a leisure break. The room was very clean, bring and reasonably spacious with a very good bathroom. There was a good choice of English (and other) language channels. The room has the usual services such as air-con, mini-bar and room safe. The rooms are completely soundproofed and the bed is very comfortable.

Breakfast is good and includes freshly squeezed orange juice (a nice surprise), a limited but reasonable selection of hot foods, a selection of breads and pastries, as well as the usual cheese, cold meats, cereals and yoghurts, etc. Dinner is not great but perfectly acceptable if you arrive late and don't want to go to the city centre for a better restaurant. There is also a bar but it is only suitable for a coffee or a nightcap.

Overall, I was very pleasantly surprised with this hotel and would definitely recommend it to others for either business or leisure.

All staff members were pleasant and helpful.

  • Stayed July 2013, traveled with friends
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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saint martin
Reviewer
5 reviews 5 reviews
4 hotel reviews
Reviews in 3 cities Reviews in 3 cities
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed July 22, 2013

oh lord ,just came back from this hotel....to just ask information.......if i knew.....never in my life ,had been received like that.....person at the reception was so very rude.....i even...note her name Sandra Ramos.....
i just wanted to know the fare and the availability for a double twin....and ask her to ,if possible view the room......she glanced at me like i was asking something impossible...and just pretend to look at the computer......oh we are full.....really.....
just imagine my self in this hotel with some problems....health or lost credit card....or anything else.....how would react that kind of person.....
will never recommend it.....

  • Stayed July 2013, traveled with friends
    • 1 of 5 stars Service
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Glasgow, United Kingdom
Top Contributor
89 reviews 89 reviews
87 hotel reviews
Reviews in 72 cities Reviews in 72 cities
44 helpful votes 44 helpful votes
4 of 5 stars Reviewed July 13, 2013

Having stayed at the Novatel 400m further along the street on the same trip the contrast between each hotels 2 target markets was very obvious. The Novatel was heaving with kids and the Mercure might have had none, Oher than that they very similar. The Mercure pool area on roof would probably be better, not just because it would not have the kids, but it would be less shaded later on in the afternoon.

If you have young kids the Novatel shades but if older teenagers then the Mercure probably shades. Both were good, and both not to expensive. You can eat out locally 3 good restaurants on same street, a Brazilian meat , an italian , and a top class vegetarian. Metro about 300m away.

  • Stayed July 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 3
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Additional Information about Mercure Lisboa

Address: Av Jose Malhoa 23, Lisbon 1099-051, Portugal
Phone Number:
Location: Portugal > Central Portugal > Lisbon District > Lisbon
Amenities:
Bar / Lounge Free Breakfast Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#18 Best Value Hotel in Lisbon
#44 Family Hotel in Lisbon
#50 Romantic Hotel in Lisbon
#55 Luxury Hotel in Lisbon
#61 Business Hotel in Lisbon
Price Range (Based on Average Rates): $
Hotel Class:4 star — Mercure Lisboa 4*
Number of rooms: 104
Official Description (provided by the hotel):
Mercure Lisboa Jose Malhoa is a 3 star hotel in the centre of Lisbon, 500 m from the Zoo, the Praca de Espanha, the Gulbenkian Foundation and only 4 km from the old town. The hotel offers 104 rooms, 5 meeting rooms, a bar, restaurant and pay car park. Relax in the swimming pool, open all year round. The hotel is decorated with an understated artistic theme. Book a room now for your business or leisure trip. Our location makes visiting Lisbon easy with access to various forms of public transport. ... more   less 
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Also Known As:
Mercure Lisboa Hotel Lisbon
Mercure Hotel Lisbon
Mercure Hotel Lisboa

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