We found the hotel to be very accommodating. The wi-fi reception in the room was weak. The front desk seemed to be understaffed. I asked for a hot pot for my room so I could make tea. The pot was delivered promptly. Unfortunately, I did not specify I would also need a tea cup and saucer. My fault; I expected the complete set up. Lisbon is a relatively compact city and taxi fares were reasonable. The breakfast buffet was included with our room price. The food was good and the wait staff was very attentive.