We arrived at the hotel very late in the evening (midnight-ish) and they checked us in quickly. A porter took our bags up to the room and waited for us in the hallway. The hotel is clean and quiet. We were impressed that there were even wash cloths in the bathroom - a rarity for Europe. we were staying in mid-October. The gentleman who checked us in also warned us about pick-pockets.
The location of the hotel on the maps doesn't do it justice. It's the first storefront off the main Avenida da Liberdade . Georgio Armani is on the corner (many other high end shops nearby), this is the first door around the corner. The maps make it look like it's a couple of blocks behind the main street. The hop on-hop off bus has a stop just 1 block down the hill, or it's a 5 minute walk up the hill to the starting point for most of the buses at Praça do Marquês de Pombal.
Hint: There is a drop off laundry at the metro station at the Praça do Marquês de Pombal.
We were quite pleased with our stay until the toilet stopped flushing on the last night. They sent up the porter to try to fix it and he seemed to only make it worse. The hotel was fully booked and they did not seem interested in getting a maintenance person to fix the problem at 8pm on a weeknight. So we were without a flushing toilet for the night. The more disturbing part was that when we checked out the next morning the person at the front desk had not been notified of the issue by the evening clerk, and therefore had not idea that arrangements needed to be made to fix it. That gave me the impression that the evening clerk just didn't want to bother with the problem.
The rest of the front desk personnel seemed to be pleasant and very helpful, with the exception of the toilet problem.