I stayed 5 Nights at this hotel in July-13. It was one of the best stays I have ever had. The hotel is a very, very beautifully restored villa/Palace. The attention to detail in the restauration is breathtaking. I have read about the frescoes of Four Seasons Milan in numerous Magazines (and stayed there as well), but the Pestana Palace is in no way second to this but largly unknown! I was upgraded to a very nice suite with my own terrace overlooking the beautiful garden and main building. The staff was the friendliest and attentive I have ever met. They knew and used my name from the first day (nice touch, it works...), Other reviews have complained about slow service. I did not experience this until the last breakfast, when I ate later than normal (abround 10) and the staff seemed overwhelmed by the sheer number of guests. And wi-fi in the room was unstable. In summary, this is an unrecognised gem with service to match!