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Pestana Palace Hotel & National Monument
5.0 of 5 Hotel   |   Rua Jau, 54, Lisbon 1300-314, Portugal   |  
Hotel amenities
Ranked #20 of 228 Hotels in Lisbon
Certificate of Excellence
Manchester, United Kingdom
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
“Amazing”
5 of 5 stars Reviewed November 12, 2012

An amazing hotel !! Immaculate ,well appointed rooms,beautiful gardens and pool areas,extremely efficient and professional staff,gorgeous breakfasts...my sister and I spent a wonderful weekend in balmy 30 degrees September..I have numerous anecdotes to enthuse about the hotel but the best was when we ordered a car to take us to a restaurant for dinner,the doorman asked us where we were eating that evening when we told him ,we also asked hi. If we should have booked ahead... He looked a little dubious .... When we arrived at the restaurant our cab driver told us not to stand in the queue as our hotel had rung ahead and put us on some kind of VIP list !!! No waiting around for us it seemed they treated us like princesses ... So when you stay here .. And you must ask for the amazing seafood restaurant ,and that they ring ahead for you :).....

Room Tip: Make sure you upgrade to a garden view balcony...
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  • Stayed September 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Paulo R, Guest Ambassador at Pestana Palace Hotel & National Monument, responded to this review, January 22, 2013
Dear S_hunter309,

What a nice review! Thank you so much for sharing your positive experience on Trip Advisor. We will also share your kind comments with our staff.
It is so nice to hear that you and your sister felt like Princesses.
Lisbon is your kingdom and will always welcome to your Palace.

Sincerely,

Paulo
Guest Ambassador
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,003 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (111)
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Singapore
Level Contributor
42 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 59 helpful votes
5 of 5 stars Reviewed November 10, 2012 via mobile

The Pestana Palace Hotel is a refurbished palace located in the Belem district of Lisbon. I stayed at a junior suite for 3 days and it was superb. It was like staying in a palace and bring served and waited upon like royalty. The breakfast buffet was sumptous. It certainly lives up to its reputation of being among the leading hotels of the world.

The only drawback is that the hotel is located 6 km from the old town and is a 10 minute taxi tide or 30 minute bus ride away. To get to the number 15 tram, it is a 15 minute downhill walk.

  • Stayed November 2012
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Paulo R, Guest Ambassador at Pestana Palace Hotel & National Monument, responded to this review, January 27, 2013
Dear aukahkay62,

Thank you very much for your honesty feedback and for sharing your experience on Trip Advisor.
We are delighted with your words and with the fact that we have caused good impression to you and the fact that has taken advantage of the breakfast and all the palatial environment.
We agree about our location. The hotel is near to Belém, historic district of the Portuguese Discoveries where there are several monuments, museums, gardens, Belém Palace (which is the official residence of the President of the Republic) and the famous Pastéis de Belém (just for you: they have a secret ingredient, since 1837, that makes the Pastel more delicious), but yes, we are not in the old town. However on the way to the downtown has the opportunity to see other parts of the city.
We really hope to have the pleasure of seeing you again in Pestana Palace Hotel & National Monument.

Sincerely,

Paulo
Guest Ambassador
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Lisbon, Portugal
Level Contributor
110 reviews
61 hotel reviews
common_n_hotel_reviews_1bd8 88 helpful votes
5 of 5 stars Reviewed November 6, 2012

I stayed one night in this marvellous hotel and although I knew it because I had been there in several events, I had never tried its hospitality. The hotel is an old entirely renovated palace and the suite we stayed in was regal: a large living room, a gracious sleeping room well decorated with a large comfortable bed with perfect pillows and linen, a bathroom divided ih 3 compartments full of l'Ocitane toiletries, a closet and a veranda. What more can you ask to celebrate? But the best thing was the kindmess of all the staff, the little gestures that added magic to this special celebration: flowers, champagne, chocolates and even a treatment at the spa were offered to congratulate us on this special date.
Dinner and breakfast were gourmet style, I would recommend this hotel to all my friends.

  • Stayed November 2012, traveled as a couple
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Paulo R, Guest Ambassador at Pestana Palace Hotel & National Monument, responded to this review, February 1, 2013
Dear IsabelTM,

We are extremely pleased to read your comment and with the fact you have adored your stay.
We have the privilege of working in a place with 109 years life and we want experiences like yours included in our history. We see that you stayed on a special date and we want to thank you for choosing us, Memorable Moments is what we want offer to our guests. The entire staff are grateful for your kind comments.
You will always be welcome to Pestana Palace Hotel & National Monument, even for a lunch or the afternoon tea… and Yes, recommend us to your friends, we appreciate.

Até breve,

Paulo
Guest Ambassador
Report response as inappropriate
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Berlin, Germany
1 review
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed November 4, 2012

I can only highly recommend this hotel. The interieur and the gardens are marvellous, the rooms spacy and beautifully decorated. The service is really excellent, the entire staff is doing everything to make the stay most enjoyable.
unfortunately I didn't have time to try the Spa.
Would choose this hotel again when going to Lisbon another time.
JO

  • Stayed September 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Paulo R, Guest Ambassador at Pestana Palace Hotel & National Monument, responded to this review, January 27, 2013
Dear JUO19,

Thank you so much for your positive feedback. We will surely share with our staff.
We couldn’t agree more about our gardens, rooms and especially the service of our staff. We enjoy and we offer you the tranquility, comfort, cordiality and the beauty of life.
When you visiting again Lisbon, please come to Pestana Palace Hotel & National Monument, we look forward to welcoming you back.

Sincerely,

Paulo
Guest Ambassador
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Berlin, Germany
2 reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 stars Reviewed November 3, 2012

I've been fortunate enough to stay in some superb hotels, but this was by far the best. First of all, it is staggeringly gorgeous - every room in the main palace is jaw-dropping. The bedrooms are mostly in the new wing, but they are large, gracious, and well-decorated. The service is superb - every staff member was genuinely friendly and competent without being uncomfortably obsequious. The food was excellent, the spa superb, the grounds lovely - the only hard part was leaving.

  • Stayed October 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Paulo R, Guest Ambassador at Pestana Palace Hotel & National Monument, responded to this review, January 27, 2013
Dear Shirah11,

Wow!! You are the best! Thank you very much for the five star rating. All the staff adore your review.
Thank you again for sharing your candid feedback on Trip Advisor.
You will always be welcome to Pestana Palace Hotel & National Monument.

Sincerely,

Paulo
Guest Ambassador
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cork
Level Contributor
31 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
5 of 5 stars Reviewed November 3, 2012

I stayed here for three nights in October and was blown away by the friendly professional service from everybody I met and the clean comfortable room. This is the standard that other so called '5 star' establishments often fail to meet. A stone's throw from the conference centre too!

  • Stayed October 2012, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Paulo R, Guest Ambassador at Pestana Palace Hotel & National Monument, responded to this review, January 27, 2013
Dear dochogan,
Thank you for visiting Pestana Palace Hotel & National Monument and for taking time to post your review, which highly appreciated. We were all happy to learn that the hotel service and facilities met your expectations and that you enjoyed the hotel atmosphere and staff courtesy the most.
We have high standards service and we work every days with the same passion to provide memorable moments to our guests.
Thank you again for your words and we hope to welcome you back very soon.

Sincerely,

Paulo
Guest Ambassador
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Watford, United Kingdom
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
5 of 5 stars Reviewed November 2, 2012

We recently stayed 6 nights at this beautiful hotel. It exceeded all expectations I thoroughly
recommend this hotel to anyone looking to stay in luxurious surroundings with the most
attentive polite staff I have ever met. Our superior garden view room with lovely, beautiful
view over the tropical garden, and very quiet. The spa facilities were excellent and very
clean. Obviously for a 5 star establishment one would expect the best and we certainly felt
we were in a 5 star hotel. The bar staff were extremely attentive and the reception staff
were excellent. This is a Palace with two newer wings of accommodation either side of
the Palace and it has been very tastefully achieved. I understand this is one of the best
hotels in Lisbon with celebrities and politicans using this hotel often. The staff work hard to make your stay as comfortable as possible. The breakfasts were excellent and one never felt rushed
the times from 6.30pm-10.30pm and if there was anything particular you wanted you only had to ask. The breakfast room and lounges are absolutely beautiful with antiques and precious paintings on view. Do not miss this place it is a gem. Although slightly outside the city a shuttle bus from the hotel drives to the centre of the city about 4 times a day,free of charge. A great place for that special occasion.

Room Tip: First floor would be a good location with views of the gardens and suites are also on the first floo...
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  • Stayed October 2012, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Paulo R, Guest Ambassador at Pestana Palace Hotel & National Monument, responded to this review, February 4, 2013
Dear meeting_place67592,

Thank you so much for your positive feedback, we will surely share with our staff. We couldn't agree more about our garden, SPA, rooms and above all the cleaning and the staff.
We are glad you had a great time.
Please come back soon.

Sincerely,

Paulo
Guest Ambassador
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Pestana Palace Hotel & National Monument

Address: Rua Jau, 54, Lisbon 1300-314, Portugal
Location: Portugal > Central Portugal > Lisbon District > Lisbon
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Children Activities ( Kid / Family Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Business Hotel in Lisbon
#14 Romantic Hotel in Lisbon
#19 Family Hotel in Lisbon
#19 Luxury Hotel in Lisbon
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Pestana Palace Hotel & National Monument 5*
Number of rooms: 194
Official Description (provided by the hotel):
Pestana Palace Hotel & National Monument, member of the "The Leading Hotels of the World", is a 5 star hotel in a 19th century palace located in the city of Lisbon, and its gardens, with a variety of plants and subtropical trees, are classified as "National Monument". ... more   less 
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Also Known As:
Pestana Palace Lisbon
Hotel Pestana Palace

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