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“Luxuriate in Lisbon and be pampered” 5 of 5 stars
Review of Pestana Palace Hotel & National Monument

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Pestana Palace Hotel & National Monument
5.0 of 5 Hotel   |   Rua Jau 54, Lisbon 1300-314, Portugal   |  
Hotel amenities
Ranked #11 of 219 hotels in Lisbon
Singapore
Senior Contributor
42 reviews 42 reviews
33 hotel reviews
Reviews in 33 cities Reviews in 33 cities
56 helpful votes 56 helpful votes
“Luxuriate in Lisbon and be pampered”
5 of 5 stars Reviewed November 10, 2012

The Pestana Palace Hotel is a refurbished palace located in the Belem district of Lisbon. I stayed at a junior suite for 3 days and it was superb. It was like staying in a palace and bring served and waited upon like royalty. The breakfast buffet was sumptous. It certainly lives up to its reputation of being among the leading hotels of the world.

The only drawback is that the hotel is located 6 km from the old town and is a 10 minute taxi tide or 30 minute bus ride away. To get to the number 15 tram, it is a 15 minute downhill walk.

  • Stayed November 2012
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Paulo R, Guest Ambassador at Pestana Palace Hotel & National Monument, responded to this review, January 27, 2013
Dear aukahkay62,

Thank you very much for your honesty feedback and for sharing your experience on Trip Advisor.
We are delighted with your words and with the fact that we have caused good impression to you and the fact that has taken advantage of the breakfast and all the palatial environment.
We agree about our location. The hotel is near to Belém, historic district of the Portuguese Discoveries where there are several monuments, museums, gardens, Belém Palace (which is the official residence of the President of the Republic) and the famous Pastéis de Belém (just for you: they have a secret ingredient, since 1837, that makes the Pastel more delicious), but yes, we are not in the old town. However on the way to the downtown has the opportunity to see other parts of the city.
We really hope to have the pleasure of seeing you again in Pestana Palace Hotel & National Monument.

Sincerely,

Paulo
Guest Ambassador
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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750 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (71)
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English first
Lisbon, Portugal
Top Contributor
96 reviews 96 reviews
55 hotel reviews
Reviews in 42 cities Reviews in 42 cities
67 helpful votes 67 helpful votes
5 of 5 stars Reviewed November 6, 2012

I stayed one night in this marvellous hotel and although I knew it because I had been there in several events, I had never tried its hospitality. The hotel is an old entirely renovated palace and the suite we stayed in was regal: a large living room, a gracious sleeping room well decorated with a large comfortable bed with perfect pillows and linen, a bathroom divided ih 3 compartments full of l'Ocitane toiletries, a closet and a veranda. What more can you ask to celebrate? But the best thing was the kindmess of all the staff, the little gestures that added magic to this special celebration: flowers, champagne, chocolates and even a treatment at the spa were offered to congratulate us on this special date.
Dinner and breakfast were gourmet style, I would recommend this hotel to all my friends.

  • Stayed November 2012, traveled as a couple
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Paulo R, Guest Ambassador at Pestana Palace Hotel & National Monument, responded to this review, February 1, 2013
Dear IsabelTM,

We are extremely pleased to read your comment and with the fact you have adored your stay.
We have the privilege of working in a place with 109 years life and we want experiences like yours included in our history. We see that you stayed on a special date and we want to thank you for choosing us, Memorable Moments is what we want offer to our guests. The entire staff are grateful for your kind comments.
You will always be welcome to Pestana Palace Hotel & National Monument, even for a lunch or the afternoon tea… and Yes, recommend us to your friends, we appreciate.

Até breve,

Paulo
Guest Ambassador
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Berlin, Germany
1 review
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed November 4, 2012

I can only highly recommend this hotel. The interieur and the gardens are marvellous, the rooms spacy and beautifully decorated. The service is really excellent, the entire staff is doing everything to make the stay most enjoyable.
unfortunately I didn't have time to try the Spa.
Would choose this hotel again when going to Lisbon another time.
JO

  • Stayed September 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Paulo R, Guest Ambassador at Pestana Palace Hotel & National Monument, responded to this review, January 27, 2013
Dear JUO19,

Thank you so much for your positive feedback. We will surely share with our staff.
We couldn’t agree more about our gardens, rooms and especially the service of our staff. We enjoy and we offer you the tranquility, comfort, cordiality and the beauty of life.
When you visiting again Lisbon, please come to Pestana Palace Hotel & National Monument, we look forward to welcoming you back.

Sincerely,

Paulo
Guest Ambassador
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Berlin, Germany
2 reviews
Reviews in 2 cities Reviews in 2 cities
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed November 3, 2012

I've been fortunate enough to stay in some superb hotels, but this was by far the best. First of all, it is staggeringly gorgeous - every room in the main palace is jaw-dropping. The bedrooms are mostly in the new wing, but they are large, gracious, and well-decorated. The service is superb - every staff member was genuinely friendly and competent without being uncomfortably obsequious. The food was excellent, the spa superb, the grounds lovely - the only hard part was leaving.

  • Stayed October 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Paulo R, Guest Ambassador at Pestana Palace Hotel & National Monument, responded to this review, January 27, 2013
Dear Shirah11,

Wow!! You are the best! Thank you very much for the five star rating. All the staff adore your review.
Thank you again for sharing your candid feedback on Trip Advisor.
You will always be welcome to Pestana Palace Hotel & National Monument.

Sincerely,

Paulo
Guest Ambassador
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cork
Senior Contributor
27 reviews 27 reviews
19 hotel reviews
Reviews in 13 cities Reviews in 13 cities
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed November 3, 2012

I stayed here for three nights in October and was blown away by the friendly professional service from everybody I met and the clean comfortable room. This is the standard that other so called '5 star' establishments often fail to meet. A stone's throw from the conference centre too!

  • Stayed October 2012, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Paulo R, Guest Ambassador at Pestana Palace Hotel & National Monument, responded to this review, January 27, 2013
Dear dochogan,
Thank you for visiting Pestana Palace Hotel & National Monument and for taking time to post your review, which highly appreciated. We were all happy to learn that the hotel service and facilities met your expectations and that you enjoyed the hotel atmosphere and staff courtesy the most.
We have high standards service and we work every days with the same passion to provide memorable moments to our guests.
Thank you again for your words and we hope to welcome you back very soon.

Sincerely,

Paulo
Guest Ambassador
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Watford, United Kingdom
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed November 2, 2012

We recently stayed 6 nights at this beautiful hotel. It exceeded all expectations I thoroughly
recommend this hotel to anyone looking to stay in luxurious surroundings with the most
attentive polite staff I have ever met. Our superior garden view room with lovely, beautiful
view over the tropical garden, and very quiet. The spa facilities were excellent and very
clean. Obviously for a 5 star establishment one would expect the best and we certainly felt
we were in a 5 star hotel. The bar staff were extremely attentive and the reception staff
were excellent. This is a Palace with two newer wings of accommodation either side of
the Palace and it has been very tastefully achieved. I understand this is one of the best
hotels in Lisbon with celebrities and politicans using this hotel often. The staff work hard to make your stay as comfortable as possible. The breakfasts were excellent and one never felt rushed
the times from 6.30pm-10.30pm and if there was anything particular you wanted you only had to ask. The breakfast room and lounges are absolutely beautiful with antiques and precious paintings on view. Do not miss this place it is a gem. Although slightly outside the city a shuttle bus from the hotel drives to the centre of the city about 4 times a day,free of charge. A great place for that special occasion.

Room Tip: First floor would be a good location with views of the gardens and suites are also on the first floo...
See more room tips
  • Stayed October 2012, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Paulo R, Guest Ambassador at Pestana Palace Hotel & National Monument, responded to this review, February 4, 2013
Dear meeting_place67592,

Thank you so much for your positive feedback, we will surely share with our staff. We couldn't agree more about our garden, SPA, rooms and above all the cleaning and the staff.
We are glad you had a great time.
Please come back soon.

Sincerely,

Paulo
Guest Ambassador
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
new york
Top Contributor
57 reviews 57 reviews
57 hotel reviews
Reviews in 48 cities Reviews in 48 cities
129 helpful votes 129 helpful votes
5 of 5 stars Reviewed October 23, 2012

This is a fantastic hotel for business meetings and conferences, and a wonderful place to stay. Most of the bedrooms are in separate, modern buildings, connected by walkways to the main building, so it's a nice combination of gorgeous old public spaces and comfortable, modern accommodations. (That said, I got a chance to see a few of the big suites in the main building because other attendees were staying there - and they were over-the-top fantastic!!!!)

I was fortunate enough to get a room with a private patio close to the lovely pool, spa and workout facility, and loved it. The room itself was very nice: a good size, recently updated, with a comfortable bed, nice linens, and good shower. The in-room wifi was free and lighting-fast.

Customer service was extremely good at check in, at the valet desk, at the hotel bar, and at the conference facilities. Representatives frequently asked whether I was enjoying the stay, and not just as a rote thing to say - they seemed to really care whether the guests were comfortable.

The conference facilities across the street (at the "Stables") were quite good - the meetings ran smoothly from a technology standpoint, and the conference food was pretty good for a hundred person-plus banquet. The only quibble I have is that the service for the meals was sometimes a bit slow.

The hotel itself was not in the center of town, as other reviewers have noted - it was a fairly easy cab ride away, though. I might not recommend it to someone who wants to be in the middle of things, but it is perfect as a quiet refuge away from the center of Lisbon, and it is a perfect place to hold a conference because there are no immediate temptations nearby.

  • Stayed October 2012, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Paulo R, Guest Ambassador at Pestana Palace Hotel & National Monument, responded to this review, February 4, 2013
Dear Awdub,

It was very nice to read your comment. Thank you very much for your candid words.
All the staff appreciates your feedback.
We have 21 meeting rooms available and that can be converted on set up that the guests prefer. The Old Stables allow us to have a building to receive all kinds of events.
We apologize if at any time the service speed was not expected.

Sincerely,

Paulo
Guest Ambassador
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Pestana Palace Hotel & National Monument

Address: Rua Jau 54, Lisbon 1300-314, Portugal
Location: Portugal > Estremadura > Lisbon
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Children Activities ( Kid / Family Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Business Hotel in Lisbon
#6 Spa Hotel in Lisbon
#10 Family Hotel in Lisbon
#11 Luxury Hotel in Lisbon
#11 Romantic Hotel in Lisbon
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — Pestana Palace Hotel & National Monument 5*
Official Description (provided by the hotel):
Pestana Palace Hotel & National Monument, member of the "The Leading Hotels of the World", is a 5 star hotel in a 19th century palace located in the city of Lisbon, and its gardens, with a variety of plants and subtropical trees, are classified as "National Monument". ... more   less 
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Also Known As:
Pestana Palace Lisbon
Hotel Pestana Palace

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