This is a fantastic hotel for business meetings and conferences, and a wonderful place to stay. Most of the bedrooms are in separate, modern buildings, connected by walkways to the main building, so it's a nice combination of gorgeous old public spaces and comfortable, modern accommodations. (That said, I got a chance to see a few of the big suites in the main building because other attendees were staying there - and they were over-the-top fantastic!!!!)
I was fortunate enough to get a room with a private patio close to the lovely pool, spa and workout facility, and loved it. The room itself was very nice: a good size, recently updated, with a comfortable bed, nice linens, and good shower. The in-room wifi was free and lighting-fast.
Customer service was extremely good at check in, at the valet desk, at the hotel bar, and at the conference facilities. Representatives frequently asked whether I was enjoying the stay, and not just as a rote thing to say - they seemed to really care whether the guests were comfortable.
The conference facilities across the street (at the "Stables") were quite good - the meetings ran smoothly from a technology standpoint, and the conference food was pretty good for a hundred person-plus banquet. The only quibble I have is that the service for the meals was sometimes a bit slow.
The hotel itself was not in the center of town, as other reviewers have noted - it was a fairly easy cab ride away, though. I might not recommend it to someone who wants to be in the middle of things, but it is perfect as a quiet refuge away from the center of Lisbon, and it is a perfect place to hold a conference because there are no immediate temptations nearby.
- Official Description (provided by the hotel):
- Pestana Palace Hotel & National Monument, member of the "The Leading Hotels of the World", is a 5 star hotel in a 19th century palace located in the city of Lisbon, and its gardens, with a variety of plants and subtropical trees, are classified as "National Monument". ... more less
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- Also Known As:
- Pestana Palace Lisbon
- Hotel Pestana Palace