Booked one full week, for a Lisbon city trip with my wife. Our introduction to the service quality of this hotel was a wasted half an hour waiting for the complimentary shuttle bus that was supposed to be arriving at a certain time to drop off and pick up guests from the airport. I had researched this on their website with times etc, but no bus arrived. We then opted to use the metro. The good thing is that the metro station is right next door to the hotel.
The lady at the reception was not very receptive (pun intended) but in fact too reserved in our opinion, she didn't talk much and just wanted our ID's to book us in. I asked her if our request for a quiet upper level room could be fulfilled. While continuing to stare at her screen, we only learnt what floor we would be on when she handed us the door cards (keys). I then asked her what the issue was with the shuttle bus? She said they had abandoned the bus service since the metro was connected to the airport (the previous month). I responded that it would make sense to remove the shuttle bus info from their website in that case!!!
The room we were given was not facing the front street side with the views, but to the back and two large tall residential towers were blocking most of the view! Those towers were no less than 10 metres from our window. This was so depressing to look at, that I rang reception to ask if they had a different room to the other side. I was told that we were booked into a "Classic" (read: budget) room, and all rooms to the front were classified "Superior" rooms!
Oh, well why the hell would they not make that clear on their website also??? Upgrading rooms would cost us 20 Euros per night extra, but there was no room available, anyway.
So we got stuck with that room.
What really bothered me with that room was the constant noise of kids at night, playing outside inbetween what looked like substandard, social housing blocks a far distance away... they were yelling ... from 10.30pm to midnight and beyond, sometimes to 2am during the week!
A few nights I woke up to the smell of smoke, and I thought were does this come from? I looked outside the window (which we preferred to leave open, if it was quiet) and saw that people were having a log fire in that same area next to those apartment blocks! At night, i.e. 1 or 2am! The wind was obviously funneling that smell into our hotel room....some good 100m away! We had to close the window despite the nice cool breezes at night, and instead switch on the air con (which we don't normally like if it can be avoided). The next morning, I realized that there were many black people living there, and perhaps they were used from burning fires like this in Angola? Anyway, the back of the hotel was really filthy and substandard.
Breakfast buffet was actually one of the main reasons I had chosen this hotel over others, based on reviews here!! But boy was I disappointed. The selection of goodies was very limited and even worse, every single day they served the exact same stuff! The cheap style scrambled egg stuff, mushrooms, or cold whole eggs. All deli was pork meat based, and for health reasons I cannot eat pork! So for me, I was relying on a selection of cheese. But there was only one single cheap sliced cheese, every single day the same! The toaster was a joke as it was more a grill and you needed to actually wait a good while as it only fitted 3 slices at any given time .. they should invest into a conveyor belt type toaster! Coffee was okay surprisingly, even though a bit thin.
Going by the breakfast, I would have loved to switch hotels after the second day, as it's just frustrating to be getting the same every day. They have a solid number of service staff at hand, but they fail to be more innovative with the food and many times I had to point out that things had run out, and often times they were running out on the one thing I could eat. What also was disappointing were little things like messing with the orange juice (the only one we had liked). For the first two days it was the "real deal" but then they started mixing in the reconstituted juice - yuk! The short lady, who appeared to be the breakfast supervisor, was being a bit too hectic and it was ugly to see her shifting stuff on the buffet from one platter to another to make room for replenishments.
The room, apart from the dissappointing views and neighbourhood, was "okay" but except for the bathroom which we found really good (as I suspect they replaced the toilet and bidet), all the furniture had their surfaces really worn out to a degree that it looked like 30 years old - ugly! The bathroom door and door frame was the same- never treated to maintain some good looks, just worn out everywhere!
Overall, this hotel fails to be proactive enough in my opinion (suspension of complimentary shuttle bus service and then failing to remove that information from their website, resulting in their guests to waste time at the airport; failing to disclose upfront that none of the "classic" rooms would have views to the city or the Tejo; more enthusiasm at the reception; failed breakfast buffet concept - how can you dish out the same boring stuff every single day??.
Now one thing I really need to mention:
Why the heck would it be stinking hot in the elevators AND in the hallways on every level?
Saving some electricity? As there is obviously air con in the lobby, the restaurant and individual air cons in the rooms! POOR HOUSEMAIDS! It was a couple of hot days in Lisbon and these sauna temperatures in the hallways and the elevator were a joke!
This isn't a 4 Star hotel, it must be somewhere between 2 and 3 stars to be fair in my opinion. I've seen hostels that are far better overall. In hindsight, it was not the best location to be exploring Lisbon from, as other hotels are far closer to downtown Lisbon, but the fact that the metro is so close and there is a super market next door helps overcome that.
- Official Description (provided by the hotel):
- The Altis Park Hotel is a 4-star hotel near Lisbon airport (10 minutes), ideally situated for events. 300 rooms, 11 meeting rooms, restaurants and garage parking. Located near the Parque das Nações, 10 minutes from Lisbon airport (5 km), Altis Park Hotel is situated on one of Lisbon's seven hills with breathtaking views overlooking the city and the Tagus River. A highly functional 4-star hotel ideally suited for your business needs by its proximity to Lisbon airport as well as having a Metro station only metres from the door (Olaias Station - red line)with direct line to Airport and Parque das Nações. The Altis Park Hotel offers a modern Congress Centre with 11 fully equipped and refurbished meeting rooms plus a large Auditorium for 280 people. The Hotel Altis Park has 300 newly refurbished rooms, Garage parking, Restaurant and Bar. Leisure and Sport on your doorstep Situated only 100 metres from the Hotel Altis Park, the Olaias Club sports complex has two swimming pools, tennis courts, squash, health club with gym, sauna, Hammam, jacuzzi, hairdresser and shops. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Expedia, Hotels.com, Booking.com, Travelocity, TripOnline SA, Orbitz, Priceline, Despegar.com, Odigeo and HostelBookers so you can book your Altis Park Hotel reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- Golden Tulip Lisbon
- Lisbon Golden Tulip