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“Some hostels are better” 2 of 5 stars
Review of Altis Park Hotel

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Altis Park Hotel
4.0 of 5 Hotel   |   Av Eng Arantes de Oliveira 9, Lisbon 1900-221, Portugal   |  
Hotel amenities
Ranked #123 of 226 Hotels in Lisbon
Cologne, Germany
Senior Reviewer
6 reviews 6 reviews
Reviews in 3 cities Reviews in 3 cities
9 helpful votes 9 helpful votes
“Some hostels are better”
2 of 5 stars Reviewed August 29, 2012

Booked one full week, for a Lisbon city trip with my wife. Our introduction to the service quality of this hotel was a wasted half an hour waiting for the complimentary shuttle bus that was supposed to be arriving at a certain time to drop off and pick up guests from the airport. I had researched this on their website with times etc, but no bus arrived. We then opted to use the metro. The good thing is that the metro station is right next door to the hotel.

The lady at the reception was not very receptive (pun intended) but in fact too reserved in our opinion, she didn't talk much and just wanted our ID's to book us in. I asked her if our request for a quiet upper level room could be fulfilled. While continuing to stare at her screen, we only learnt what floor we would be on when she handed us the door cards (keys). I then asked her what the issue was with the shuttle bus? She said they had abandoned the bus service since the metro was connected to the airport (the previous month). I responded that it would make sense to remove the shuttle bus info from their website in that case!!!

The room we were given was not facing the front street side with the views, but to the back and two large tall residential towers were blocking most of the view! Those towers were no less than 10 metres from our window. This was so depressing to look at, that I rang reception to ask if they had a different room to the other side. I was told that we were booked into a "Classic" (read: budget) room, and all rooms to the front were classified "Superior" rooms!
Oh, well why the hell would they not make that clear on their website also??? Upgrading rooms would cost us 20 Euros per night extra, but there was no room available, anyway.
So we got stuck with that room.

What really bothered me with that room was the constant noise of kids at night, playing outside inbetween what looked like substandard, social housing blocks a far distance away... they were yelling ... from 10.30pm to midnight and beyond, sometimes to 2am during the week!
A few nights I woke up to the smell of smoke, and I thought were does this come from? I looked outside the window (which we preferred to leave open, if it was quiet) and saw that people were having a log fire in that same area next to those apartment blocks! At night, i.e. 1 or 2am! The wind was obviously funneling that smell into our hotel room....some good 100m away! We had to close the window despite the nice cool breezes at night, and instead switch on the air con (which we don't normally like if it can be avoided). The next morning, I realized that there were many black people living there, and perhaps they were used from burning fires like this in Angola? Anyway, the back of the hotel was really filthy and substandard.

Breakfast buffet was actually one of the main reasons I had chosen this hotel over others, based on reviews here!! But boy was I disappointed. The selection of goodies was very limited and even worse, every single day they served the exact same stuff! The cheap style scrambled egg stuff, mushrooms, or cold whole eggs. All deli was pork meat based, and for health reasons I cannot eat pork! So for me, I was relying on a selection of cheese. But there was only one single cheap sliced cheese, every single day the same! The toaster was a joke as it was more a grill and you needed to actually wait a good while as it only fitted 3 slices at any given time .. they should invest into a conveyor belt type toaster! Coffee was okay surprisingly, even though a bit thin.
Going by the breakfast, I would have loved to switch hotels after the second day, as it's just frustrating to be getting the same every day. They have a solid number of service staff at hand, but they fail to be more innovative with the food and many times I had to point out that things had run out, and often times they were running out on the one thing I could eat. What also was disappointing were little things like messing with the orange juice (the only one we had liked). For the first two days it was the "real deal" but then they started mixing in the reconstituted juice - yuk! The short lady, who appeared to be the breakfast supervisor, was being a bit too hectic and it was ugly to see her shifting stuff on the buffet from one platter to another to make room for replenishments.

The room, apart from the dissappointing views and neighbourhood, was "okay" but except for the bathroom which we found really good (as I suspect they replaced the toilet and bidet), all the furniture had their surfaces really worn out to a degree that it looked like 30 years old - ugly! The bathroom door and door frame was the same- never treated to maintain some good looks, just worn out everywhere!

Overall, this hotel fails to be proactive enough in my opinion (suspension of complimentary shuttle bus service and then failing to remove that information from their website, resulting in their guests to waste time at the airport; failing to disclose upfront that none of the "classic" rooms would have views to the city or the Tejo; more enthusiasm at the reception; failed breakfast buffet concept - how can you dish out the same boring stuff every single day??.

Now one thing I really need to mention:
Why the heck would it be stinking hot in the elevators AND in the hallways on every level?
Saving some electricity? As there is obviously air con in the lobby, the restaurant and individual air cons in the rooms! POOR HOUSEMAIDS! It was a couple of hot days in Lisbon and these sauna temperatures in the hallways and the elevator were a joke!

This isn't a 4 Star hotel, it must be somewhere between 2 and 3 stars to be fair in my opinion. I've seen hostels that are far better overall. In hindsight, it was not the best location to be exploring Lisbon from, as other hotels are far closer to downtown Lisbon, but the fact that the metro is so close and there is a super market next door helps overcome that.

Room Tip: Don't book this if your deal will get you "classic" rooms, unless you don't mind v...
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  • Stayed August 2012, traveled as a couple
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Goncalo D, Gerente geral at Altis Park Hotel, responded to this review, September 26, 2012
Dear Customer,
Thank you very much for your review at Trip Advisor.
We apologise that your stay with us did not match your expectations. On the other hand your comments were very usefull for us to improve our service and make possible to achieve our standards in order to please our guests.
We hope that you could visit us once you travel to Lisbon again.

Best regards,

Gonçalo Durão
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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451 reviews from our community

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (35)
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English first
Calgary, Canada
2 reviews
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed July 30, 2012

Just checked in and then OUT of this hotel. Though it was a good deal on Hotwire, which usually is, but this 4 star hotel is truly more like a 2 star. The room we had on the 15 floor looked like it wasn't used in decades, as the decor was from the early 80's. There was dust on the coffee table, old pink tile in the washroom, and just depressing looking throughout. Even the bedding had seen better days as it was ugly red plaid and even had holes in it! The stool at the foot of the bed looked as though it had stains on it from someone who sat on it without underwear. I'm not sure which was worse; this, or the yellow stained oak chair that had black oil stains on it. Gross. You couldn't pay me to sleep here.

Great service though, as they helped transfer to another hotel.

I realize this is my first review here, but this hotel was so bad, that it drove me to write.

Room Tip: Don't believe the pictures, I doubt there is a good room in this building.
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  • Stayed July 2012, traveled as a couple
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mumbai, India
Senior Contributor
38 reviews 38 reviews
30 hotel reviews
Reviews in 20 cities Reviews in 20 cities
36 helpful votes 36 helpful votes
4 of 5 stars Reviewed June 1, 2012

the hotel is a really nice place to be in lisbon. although not in the city centre but there is a metro station a few steps away from hotel which can take you anywhere in lisbon. city centre is 10 mins by cab and wont cost more then 10 euros ( higher side ) also you can come / go, to /from the airport in 10 mins and wont cost more then 10 euros. the rooms are neat and clean with a nice lcd tv. the buffet breakfast is also very nice compared to many other european hotels. ive been told altis park is among the largest ( no. of rooms) in lisbon. next to the hotel is a chinese restraunt which serves a buffet which is also very nice and a few cafes as well. also on the other side there is a supermarket in the olaisis plaza and a chicken grill and pizza parlour.
the staff of the hotel at the front desk and at the concierge are very helpful
i would definately come back and stay in the hotel.

Room Tip: choose the rooms with a view of the water body
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  • Stayed April 2012, traveled on business
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Funchal, Portugal
Senior Contributor
35 reviews 35 reviews
26 hotel reviews
Reviews in 13 cities Reviews in 13 cities
39 helpful votes 39 helpful votes
5 of 5 stars Reviewed May 11, 2012

Our 4th stay at Altis Park hotel.
Again very good. we were welcomed by Natacha and Raquel, always very professionals and with a smile.
We had a Superior room, overlooking Lisbon.
Staff and facilities very good as always.
Breakfast is very good.
A pleasure to recommend this city hotel, with a metro station a few steps away
We look forward for our next visit.

Room Tip: Superior rooms overlooking Lisbon
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  • Stayed May 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dublin
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
Reviews in 7 cities Reviews in 7 cities
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed April 27, 2012

Very comfortable hotel and very friendly staff. Well situated for the Metro and access to down town and the newer areas of the city. Cheap daily tickets for travel on all modes of transport. Lisbon has to be one of the cleanest cities I have ever been in. The metro stations are works of art in themselves.

Room Tip: We had no problem with noise
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  • Stayed March 2012, traveled with friends
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CA
Senior Contributor
32 reviews 32 reviews
13 hotel reviews
Reviews in 19 cities Reviews in 19 cities
26 helpful votes 26 helpful votes
5 of 5 stars Reviewed January 6, 2012

We stayed here overnight in Sept 2011 and were amazed at the service and help we received at this hotel.
It was clean, wonderful with a great breakfast and an amazing doorman, Michael..
When we arrived the front desk asked us how much we had payed for our taxi from the airport and said ten euros was too much...the cabbie they said should have taken between seven and eight euros. They told us to talk to Michael when we asked how much it would cost to get to the Plaza de Rossio (Lisbon Central Square).
When we were ready to leave for the square and asked Michael for help, he took us under his wing, hailed a cab, bargained for the price and put us into it admonishing us not to get into a cab demanding more on the way back.
He really made us feel special, though everything about this place was great.
The breakfast buffet the next morning was very good too.
We would definitely stay here again and thank the management and staff for their kindness and courtesy.

Room Tip: Write/e-mail the hotel asking for a quiet non-smoking room, as we did. You get what you ask for.
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  • Stayed September 2011, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Altis Park Hotel

Address: Av Eng Arantes de Oliveira 9, Lisbon 1900-221, Portugal
Location: Portugal > Central Portugal > Lisbon District > Lisbon
Amenities:
Bar / Lounge Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Wheelchair access
Hotel Style:
#10 Best Value Hotel in Lisbon
#88 Luxury Hotel in Lisbon
Price Range (Based on Average Rates): $
Hotel Class:4 star — Altis Park Hotel 4*
Number of rooms: 300
Official Description (provided by the hotel):
The Altis Park Hotel is a 4-star hotel near Lisbon airport (10 minutes), ideally situated for events. 300 rooms, 11 meeting rooms, restaurants and garage parking. Located near the Parque das Nações, 10 minutes from Lisbon airport (5 km), Altis Park Hotel is situated on one of Lisbon's seven hills with breathtaking views overlooking the city and the Tagus River. A highly functional 4-star hotel ideally suited for your business needs by its proximity to Lisbon airport as well as having a Metro station only metres from the door (Olaias Station - red line)with direct line to Airport and Parque das Nações. The Altis Park Hotel offers a modern Congress Centre with 11 fully equipped and refurbished meeting rooms plus a large Auditorium for 280 people. The Hotel Altis Park has 300 newly refurbished rooms, Garage parking, Restaurant and Bar. Leisure and Sport on your doorstep Situated only 100 metres from the Hotel Altis Park, the Olaias Club sports complex has two swimming pools, tennis courts, squash, health club with gym, sauna, Hammam, jacuzzi, hairdresser and shops. ... more   less 
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Also Known As:
Golden Tulip Lisbon
Lisbon Golden Tulip

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