Our family of 4 stayed here for 2 weeks.
The hotel's location is fantastic--a minute from Avenida metro station and a reasonable walk to Praca Restauradores and Rossio train stations (where you will go for trips to Sintra). In fact, we walked all the way to Praca Commercio (and the many must do's in between like Elevador do Gloria and Elevador Santa Justa) with little issues.
This location means that good food (at reasonable prices) are nearby. Gastronomic highlights include Solar dos Presuntos, Pinoquio, Sancho, O Churasco, Ribaduoro, and Bomjardin, in my order of preference.
The housekeeping staff assigned to us were fantastic--Manuela and Patricia. The front desk staff thoughtfully recommended that we reserve a cab an hour instead of a day before our departure to the airport which saved me EUR10-15 and which I gladly gave the helpful doorman / bellhop.
The Nespresso machines were a treat during breakfast and the honesty bar on the 5th floor is a quiet place to watch the sun rise or set--away from the crowds at Lisboa's many Miraduoros (vantage points).
We were also offered what I thought was a reasonable deal on connecting rooms after I asked for a room that can accommodate a family of 4.
There were 2 PCs with printers that hotel guests can use for free in a small business centre. Maybe I kept strange hours but I never had to wait long for my turn to print tickets, boarding passes, etc. I highly recommend that you buy tickets to the excellent Oceanario online--you will be relieved that you did when you see the queues to buy at the billeteria.
However, there are several details that I think the hotel can easily do that would've earned them a 4 or even a 5 star rating from me.
First, the hotel installed both a toilet and a bidet in Room 402's bathroom when clearly, there was no space for the bidet. I'd gladly live with one of those butt showers instead of a full bidet if that meant I didn't crash my knee into the sink when I use the toilet! The toilet and bidet in 401 were OK.
Second, installing air conditioning behind the sheer curtains means that if you want some privacy during the daytime, you'd need to use the black-out drapes and turn on the lights.
Third, do not bring bills bigger than 50 Euro notes to Portugal as few places have change. I politely asked the hotel to break my EUR500, even offered to take EUR100 or 200 first then the rest later in the day when the hotel had change. I was told by the front desk to go to the bank in Commercio who in turn told me to go to a money changer who also did not help. I went back to the hotel, told the front desk my predicament, and somehow, they were able to break my EUR500--they had change all along!
Please do not misunderstand, I am not bragging that I have such big bills that even a hotel cannot break it. We were in Portugal for 12 days over which I had to feed all 4 family members.
To be fair to the hotel, not having change for bigger Euro notes is a problem in all the places we visited in Portugal--credit / debit cards worked better. However, on another day, we saw an elderly Japanese couple ask the front desk staff to break an EUR500 note so this must be an issue for other guests.
Fourth, over email, we were told that the hotel can organize tours for us. When we got there, the selection of tours were limited to Greyline--a rather standard option in a city that offers significant choice. Thank heavens for the Internet and for sites like Trip Advisor, this limitation was not difficult to sort out.
Fifth, upon check out, I was charged EUR10 a day for parking a rented car and EUR40 for staying 2+ hours beyond check out time. To be fair, the hotel was clear that they would charge these and I agreed to pay, I can't help but feel being nickeled and dimed after a rather long (~2 weeks) stay.
Sixth, labels on the breakfast buffet (especially the desserts--yes, sweets for breakfast--fantastic!) would've helped me know what I was enjoying. While a few items changed during our 12 day stay, they were not enough to keep breakfast interesting.
Seventh, free wi-fi in room 401, at the breakfast table, and generally elsewhere in the hotel worked perfectly. But if you want to be disconnected from the Internet for whatever reason, ask for room 402.
Please do not get me wrong. We enjoyed our stay at Hotel Lisboa Plaza and would recommend it to friends (with the above caveats). I just feel that with a little bit more effort and attention to detail, this hotel could be a great one and not just a decent alternative.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Thank you for letting us have your feedback, following your recent stay with us, which will allow us to improve our guest satisfaction.
We were very pleased to note that you appreciated our staff performance.
Being the Lisboa Plaza a family owned hotel since its construction in the 50’s, we try to keep some of the memories of those interesting years in perfect condition and conciliate them with modern amenities like A/C with individual control, free Wi-Fi, flat screen TV’s with DVD/CD player , etc.
Please accept our apologies that we fell short in some aspects of your stay which will be addressed right away.
Once again thank you very much for allowing us to improve our service.
We are looking forward to having the opportunity of welcoming you again to our home.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.